FAQS

What is BankDhofar/Dhofar Islamic Entertainer?

The BankDhofar/Dhofar Islamic Entertainer offers unbeatable value with a Buy One Get One Free incentive at the best restaurants, spas, hotels, fitness outlets, entertainment, and more across the Middle East.

How does it work?

Download BankDhofar/Dhofar Islamic Entertainer from the app store into your smartphone. Follow the instructions to register an account. To redeem, simply tap on the offer on your phone and follow the process to redeem it when you ask for the bill at the outlet. The travel offers work slightly differently as you need to tell the hotel you intend to use a BankDhofar/Dhofar Islamic Entertainer voucher prior to your visit with them, right as you make your reservation.

Where can I download the BankDhofar/Dhofar Islamic Entertainer App?

The App can be downloaded from the Apple App Store and Google Play. Click on the correct link to download it to your device:
Apple:
https://apps.apple.com/pk/app/bankdhofar-entertainer/id6474194407

Google Play:
https://play.google.com/store/apps/details?id=com.theentertainerme.dfrentertainer&pcampaignid=web_share

Why isn’t the BankDhofar/Dhofar Islamic Entertainer App available in my country?

The BankDhofar/Dhofar Islamic Entertainer is available in selected App stores around the world. If the App is not available in your location, you will need to change the location of your App store.
The App is available in the following App stores:
UAE, Qatar, Bahrain, Oman, and Kuwait.

Do I have to pay for the BankDhofar/Dhofar Islamic Entertainer App?

The BankDhofar/Dhofar Islamic Entertainer App is free to download and can easily be found on your smartphone’s App store.

Which languages can I use my BankDhofar/Dhofar Islamic Entertainer App in?

Our BankDhofar/Dhofar Islamic Entertainer is available in English & Arabic for all regions and countries.

I forgot my password. How can I sign in to the BankDhofar/Dhofar Islamic Entertainer App?

If you forget the password for your BankDhofar/Dhofar Islamic Entertainer account then simply click on the ‘Forgot Password’ tab on the App. You will receive an e-mail from us with detailed instructions on resetting your password.

Do I need an internet connection to redeem BankDhofar/Dhofar Islamic Entertainer mobile offers?

To redeem offers from the App you will need either a Wi-Fi or 3G connection. This is so your account can be updated and your redemptions removed from the available offers in real-time. This means that if you are sharing the mobile product with a friend or relative, you will be able to see the offers available in real-time. The merchant will also receive an e-mail once a redemption is made, and this enables them to honor the offer and apply your discount as it verifies the redemption. We are working on an offline redemption system – keep checking our website for updates.

How do I redeem a BankDhofar/Dhofar Islamic Entertainer offer from the BankDhofar/Dhofar Islamic Entertainer App?

When you request your bill, you need to follow the below steps:
• Notify the staff member that you have BankDhofar/Dhofar Islamic Entertainer
• They will enter their merchant pin
• Some merchants will also note down the redemption number after they have entered the redemption pin
• The merchant will apply the discount to your bill
YOU AS A CUSTOMER DO NOT HAVE A PIN TO ENTER, THIS IS COMPLETED BY THE MERCHANT ONLY.

If I go to a participating outlet, click redeem on an offer on my App, and find that they do not accept the offer for some reason, can I cancel the redemption?

Yes, you can cancel the redemption at any point until the teller successfully enters their merchant PIN. However please note that a completed redemption cannot be reversed. We are unable to reinstate mobile offers within the BankDhofar/Dhofar Islamic Entertainer App.

How to I retrieve the redemption code for a redeemed offer?

If you need to retrieve the redemption code to give to the merchant from your App, please follow the below steps:
• Select a category such as Food & Drink
• Select the Profile symbol at the bottom of the screen (last icon from the right)
• Select “Account”
• Select “Redemption History” from the menu list
• Click on the offer you wish to take the number from

I have lost my redemption PIN. What do I do?

Our customers do not need a redemption pin. To redeem an offer, only the merchant will enter their PIN.

Can I see how much I have saved?

Yes, when you successfully redeem an offer you will see an estimate of how much you have just saved. If you go to the ‘Savings’ tab within the App menu, you will see the total amount of estimated savings you have made since using your mobile App.

I have redeemed an offer at one location but the offer is showing as redeemed at all locations on my App.

For each merchant you get 3 offers in total. When you redeem an offer it will show as redeemed at all locations for that merchant. Once you have redeemed all 3 offers for a merchant, all locations will be locked.

Do I have access to the Rules of Use via my App?

Yes, validity and Rules of Use are contained within the Offer Screen as well as within the Account section.

How do I redeem more than one offer at the same time on the App – e.g. when I am with a group of friends and I have offers available to use?

You can currently only redeem one offer at a time within the App. So, if you want to redeem 4 offers at the same time then you need to go through the process 4 times with the teller and he/she will then produce your bill with the total discount applied.

How does the App work when using offers from the Beauty & Fitness section?

The spa will accept your redemption in the normal way and then provide you with a certificate, which you will need to present the next time you visit the outlet. The certificate will contain the exact details of the complimentary treatment or service. You may use the certificate for:
• Another complementary treatment for yourself during your current visit or to extend your treatment.
• A complimentary treatment for your family member or friend to use during your current visit.
• A complimentary treatment or service at a later date but before the expiration date of your product.
*These offers fall into the following categories: Spas, Medical and wellness, Dental Clinics, Beauty, Hair & Nails, Gents Grooming, Health and fitness.

ENTERTAINER CUSTOMER SUPPORT

How can I contact you for support/questions for your products?

We have many contact points for our customers to reach us and are always be happy to help you out.
• Email Us:[email protected]