Rules of Use
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RULES OF USE – QUICK OVERVIEW

Visa ENTERTAINER Offers:

  • Can be used 7 days a week, at any time during the issuing merchant's trading hours – minimal exclusion days apply.
  • Up to four (3) 2-for-1 Offers can be redeemed at one time for a group of 8 people or more
  • Should be presented prior to payment or requesting the bill
  • Are not valid in conjunction with any other discount offers, promotions, special menu items or loyalty/rewards programs
  • Offers are valid for the duration indicated on the Offer (except the Exclusion days set out below).
  • These Rules of Use are drafted in the English language. If translated into any other language other than English, the English language version shall prevail to the extent of any inconsistency.

RULES OF USE – In Full

The use of all Visa ENTERTAINER Offers by cardholders are subject to these Rules of Use (Rules) and any terms of use included in the Offers. Users should read these Rules carefully prior to using any Offer.

1. Redeeming Your Offers

  • Redeeming Offers on your App is very simple:
    • Select your chosen Offer for use on the App. If you are in a restaurant or bar, ensure your waiter is informed that you have the App before you ask for the bill.
    • Present your mobile device with the chosen Offer to the server prior to the bill being presented.
    • The merchant is prompted to enter their P.I.N. (for a select number of merchants, the merchant will also be prompted to fill in the total amount saved and final bill due after discount before being prompted to enter their P.I.N.).
    • Once the merchant has entered their P.I.N., the Offer will be redeemed and the item or service will be removed from your bill.
  • To redeem more Offers, simply repeat the same process.
  • Up to a maximum of 4 Offers per visit/booking/table for a group of 8 people or more can be used:
    Table 1 Number of Vouchers
  • In the case of a dispute, the bill must be settled as per local law. Relevant parties will be contacted for resolution
  • Offers redeemed are not inclusive of any applicable service charges/taxes including but not limited to V.A.T., .G.S.T. etc. (as applicable) and will be separately charged by merchants in compliance with local tax regulations/laws.

2. Offer Validity

  • Offers are valid for the duration indicated on the Offer, unless otherwise specified.
  • Offers may change throughout your Membership. We reserve the right to remove and/or amend an Offer at any time and cannot be held responsible or liable in any way if an Offer is removed or amended from the App.
  • Offers are only redeemable with the issuing merchant and/or venue
  • Offers apply only to the items/services and location(s) specified on the Offer
  • Offers are exclusive and not valid in conjunction with any other discount offers, promotions, special offers or dining/loyalty/employee/rewards programs
  • Offers are valid 7 days a week any time during the issuing merchant's trading hours, unless specified on the Offer and minimal exclusion days apply
  • Offers redeemed are not inclusive of any applicable service charges.
  • Offers redeemed are not inclusive of any taxes including but not limited to V.A.T., .G.S.T. etc (as applicable) and may be separately charged by merchants in compliance with local tax regulations/laws
  • If a merchant or venue refuses to honour any Offer, please contact visa@theentertainerme.com
  • Unauthorised reproduction, resale or modification of any Offer is prohibited. Offers are void if resold or bartered
  • Offers are not redeemable for cash. Unauthorised reproduction, resale or modification of any Offer is prohibited. Offers are void if resold or bartered.
  • Three offers are available per merchant and not per outlet. Thus, when you redeem an offer it will show as redeemed at all locations for that merchant. Once you have redeemed all offers for a merchant, all locations will be locked.

3. Food & Drink Offers

  • A Main Course/Main Menu Item is defined as the main element of a customer's lunch or dinner, which can include 'Sushi', 'Burger', 'Pizza' and/or 'Pasta'. We are not responsible for the specific layout/design of a merchant's menu. If in doubt, clarify with the server before ordering. One Offer can be used to redeem one qualified item only, unless otherwise specified
  • One Offer can be used by 2 people, up to a maximum of 4 Offers per table, for a group of 8 people or more (see Table 1). This Rule applies regardless of the product the Offer is from. E.g. a group of 4 people can redeem 2 Main Course Offers at a restaurant, alternatively they can redeem 1 Cheers Offer and 1 Main Course Offer - redeeming a maximum 2 Offers in total. Shared dishes are not valid for buy one get one free E.g. 3 people sharing 2 main courses or two children sharing one main course/main menu item
    Number of Vouchers
  • The least expensive item (as listed on the Offer) will be deducted. The two items must be from the same category as marked on the Offer, e.g. buy one "Main Course" and get one "Main Course" free; or buy one "Sushi Set Lunch" and get one "Sushi Set Lunch" free; or buy one "House Beverage" and get one "House Beverage" free.
  • Only one bill will be presented per table, per group. No splitting of bills will be allowed.
  • Offers are valid solely for the item listed and are not valid for special events (e.g. Iftar, Suhoor, buffets, set price brunch menu, themed nights/events, special menus or in conjunction with B.Y.O), unless otherwise indicated on the Offer
  • Offers are not redeemable for breakfast, starters, side dishes, desserts, combos, kids' menu or shared platters*, sharing dishes, mezze unless otherwise indicated on the Offer (*Shared platters include whole fish and sharing meat priced per kilogram)
  • If a children's buffet and an adult buffet are on the same bill, the lower priced buffet will be deducted from the bill
  • Offers are not valid for delivery or take-away, unless otherwise indicated on the Offer or in the case of Dubai & Abu Dhabi Delivery Offers, ordered directly via our online Delivery
  • Discounts do not apply to service charges
  • No corkage is allowed, unless otherwise specifiedv
  • Offers contained in Informal Dining & Take-away can be used by 1 person, unless otherwise specified

4. Exclusion Days

Offers can be used 7 days a week, excluding the following days in the following markets and any other public holidays as announced by the applicable government (subject to merchant discretion).

UAE / BAHRAIN

  • December 24th
  • December 25th
  • December 31st
  • 1 January
  • Eid Al Fitr
  • Eid Al Adha
  • February 14th
  • Martyrs Day / Commemoration Dayv
  • National Day
  • Ashoora (Bahrain)
  • National Sports Day (Qatar)
  • Renaissance Day (Oman)
  • Please note that a limited number of outlets may be closed over the summer, Ramadan and other selected religious holidays. We cannot be held responsible if an outlet is temporarily or permanently closed during the Offer validity period.

KINGDOM OF SAUDI ARABIA

  • Eid Al Fitr
  • Eid Al Adha
  • Ramadan (Iftars)
  • National Day
  • December 31st
  • January 1st
  • Please note that a limited number of outlets may be closed over the summer, Ramadan and other selected religious holidays. We cannot be held responsible if an outlet is temporarily or permanently closed during the Offer validity period.
  • Any other public holiday as announced by the Government

5. General

The barter, trade, sale, purchase or transfer for compensation of this product or any of its Offers or contents by any person or entity, including but not limited to travel services, travel providers, and distributors of the product or any of its Offers, is strictly prohibited, unless expressly authorised by the VISA ENTERTAINER and its affiliates, subsidiaries, subcontractors and suppliers including but not limited to the ENTERTAINER group of companies. The product and its Offers and other content are intended for the non- profit use of the individual purchaser of the Offers. Additionally, the use of the product or any of its Offers for advertising purposes is strictly prohibited. Any use of the Offers in violation of these Rules will render the Offers void, and the VISA ENTERTAINER and its affiliates, subsidiaries, subcontractors and suppliers including but not limited to the ENTERTAINER group of companies will avail itself of any and all legal remedies available to it. Offers may not be reproduced and are void where prohibited or restricted by law. The VISA ENTERTAINER and its affiliates, subsidiaries, subcontractors and suppliers including but not limited to the ENTERTAINER group of companies will not be responsible for the closing down or refusal of any merchant to accept the Offers; however, we will use reasonable efforts to rectify the situation, to the extent possible. The VISA ENTERTAINER and its affiliates, subsidiaries, subcontractors and suppliers including but not limited to the ENTERTAINER group of companies will not be responsible in the event that acts of God, fire casualties, illness, injury or other events beyond its control, prevent you from using any Offer.

6. Intellectual Property

Copyright in the text, images, photographs, graphics, layout and design of this App are protected by local and International copyright laws. Copyright in the text, index, rules of use, offers, layout and other copyrights works contained in this product, is owned by or used with permission by the ENTERTAINER and/or its affiliates, subsidiaries, subcontractors and suppliers including but not limited to the ENTERTAINER group of companies. No part of this product may be reproduced in any form (including by electronic or mechanical means, photocopying, recording, or information storage and retrieval) without the written permission of the publisher. The ENTERTAINER wordmark and logo are the trademarks and/or registered trademarks of The Entertainer FZ LLC. Other trademarks, artwork, copy and/or translations of copy appearing in this publication are used with permission of their respective licensed owners.
© All rights reserved.