Susy Aryani (4 months ago )
I started my journey with the Reformer at Zen Yoga 12 years ago, with the amazing Karishma Babani.
Over the last 1 year, I have been training with Jinelle DSouza, on average 3x a week. To say that I am obsessed with her Level 2 classes is an understatement. With her, I am consistently challenged and was able to push myself further than I could ever imagined. I love her focus on technique and form. She listens and guides us patiently, taking into account any injuries we may have.
I have been attending these classes with people of equal level to me. With synergy, we were able to push each other on an amazing fitness journey together.
Now, everything has changed. This is largely due to the lack of transparency and communication to clients on the changes the new manager has introduced. For instance, the booking policy has been constantly changing. Since certain clients are NOT notified of this, some of us are unable to continue with our routine practice.
To make matters worse, these changes are erratic. One day the booking window is 14 days and suddenly its 30 days and now its until the end of the year! How do we keep track of this? The waitlist policy was also changed without notice and then changed again when we complained. Again, no written notice to clients.
These changes have caused so much disruption to our practice. Only a manager who truly understands fitness can empathize and understand how frustrating it is to have a routine disrupted and how it sets us back by weeks. With the influx of new clients, the long term and loyal clients are disregarded. Our complaints remain unanswered and our attempts to speak to the manager usually ends up in a heated argument. We loyal and dedicated clients have been supportive to the business during the bad times. We were mistaken to assume that we would still matter during the good times.
It is clear the priorities of the Studio have shifted. It is however unclear as to why a booking system that is not broken and is not in need of fixing is not left alone. And yet, the broken sinks have not been repaired for over a month. New business are brought in at the expense of old business.
Maybe the manager can be at the studio more often to speak to all of the disgruntled clients, if she is not able to respond to our emails? Maybe even take the time to listen to our points of view. It is so unsettling to be in a studio where almost all of the clients are unhappy and complaining, where we can feel the shift in the energy. Perhaps its time to change the name of the Studio...as Zen describes a feeling of peace, oneness and enlightenment....something that is truly lacking now.
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