FAQ – du Entertainer Tourist

General

What is the du Entertainer Tourist?

The du Entertainer Tourist offers unbeatable value with Buy One Get One Free incentives at the best restaurants, spas, hotels, fitness outlets, entertainment and more across the Middle East, Asia, Africa and Europe.

How does the du Entertainer Tourist work?

Download du Entertainer Tourist from the app store into your smartphone. Follow the instructions to register an account. To redeem, simply tap on the offer on your phone and follow the process to redeem it when you ask for the bill at the outlet. The travel offers work slightly differently as you need to tell the hotel you intend to use an du Entertainer Tourist voucher prior to your visit with them, right as you make your reservation.

How do I see the different merchants available within the products?

You can view merchants filtered by category and location, as well as search for specific merchants, offers and hotels. Enter your search terms in the fields and see which all merchants and offers are available to you.

How many offers are available in du Entertainer Tourist?

du Entertainer Tourist Trial version has 15 Buy One Get One Free offers across Abu Dhabi and Dubai.

How long are du Entertainer Tourist products valid for?

du Entertainer Tourist are valid for one year, running from Jan 2nd until December 30th each year, excluding public holidays and other specific days – all of which are mentioned in our Rules of Use within the Entertainer App.

What are the restrictions on the offers?

Our offers have very few restrictions on the times or days when they can be used. They are valid throughout the year, excluding some key public holidays and exclusions. Please see the Rules of Use for more information on which public holidays are listed for your location.

What happens if merchants close during the validity period?

Please read the Rules of Use for additional information on the acceptance and validity of offers in our products.

How many offers are there for each participating merchant?

There is 1 offer for each participating merchant.

How many offers may I use at one time?

A maximum of 4 offers can be used at one time, regardless of which product the offers appear in. You can use 1 offer per 2 people and a maximum of 4 offers for 8 guests. In most cases, you must be using 1 offer for at least 2 persons visiting with any of our merchants.

App

Where can I download the du Entertainer Tourist App?

The App can be downloaded from the Apple App Store, and Google Play. Click on the correct link to download to your device:

Apple:
COMING SOON!

Google Play:
COMING SOON!

Do I have to pay for the du Entertainer Tourist App?

The du Entertainer Tourist App is free to download and can be easily found on your smartphone’s app store.

Which languages can I use my du Entertainer Tourist App in?

du Entertainer Tourist App is available in English for all regions and countries.

How do I log in via another device?

To log in on another device you simply download the du Entertainer Tourist App from your App store. Once installed you can log into your account on up to 10 devices. Ensure that you use the same credentials (registered email and 9-digit code).

How do I add my VIP key to another device?

You will log into the du Entertainer Tourist app using your e-mail ID, 9-digit key/code that you used when you registered the first time.

How do I log someone out of my account?

We advise our customers that they should share their account with trusted family members, however should you need to log someone out of your account you can log into our website and select “Change Password” form your dashboard https://www.theentertainerme.com/login

Do I need an internet connection to redeem du Entertainer Tourist mobile offers?

To redeem offers from the App you will need either a Wi-Fi or 3G connection. This is so your account can be updated and your redemptions removed from the available offers in real time. This means that if you are sharing the mobile product with a friend or relative, you will be able to see the offers available in real time. The merchant will also receive an e-mail once a redemption is made, this enables them to honor the offer and apply your discount as it verifies the redemption. We are working on an offline redemption system – keep checking our website for updates.

How do I redeem a du Entertainer Tourist offer from the du Entertainer Tourist App?

When you request your bill, you must notify the person attending to you that you want to redeem a du Entertainer Tourist offer using your smartphone. Then, while the teller is watching, you just tap to redeem the offer (be sure that the outlet is correct because some merchants have offers that can be redeemed at more than one outlet). The App will prompt you to enter your 4-digit PIN. When you have done this successfully the App will ask for the merchant’s PIN. Simply ask the teller to enter their merchant PIN on your smartphone, and when they have done this you will get a confirmation notice on your screen. The teller will most likely want to make a note of the reference number that appears on your screen so you should allow them to do this. If you accidentally moved past this then you can still see the redemption confirmation reference by going to ‘Savings’ and then ‘Redemption History’. The teller will then prepare your bill with the discount applied. The merchant will receive a receipt of the redemption by email and this will contain the same reference number for security purposes.

If I go to a participating outlet and I hit redeem on an offer on my App account and find that they do not accept the offer for some reason, can I cancel the redemption?

Yes, you can cancel the redemption at any point until the teller successfully enters their merchant PIN. However please note that a completed redemption cannot be reversed. We are unable to reinstate mobile offers within the du Entertainer Tourist App.

How to I retrieve the redemption code for a redeemed offer?

If you need to retrieve the redemption code to give to the merchant from your app please follow the below steps”
• Select a category such as Food & Drink
• Select the profile symbol at the bottom of the screen (last icon from the right)
• Select Account
• Select “redemption history” from the menu list
• Click on the offer you wish to take the number from

I have lost my redemption PIN. What do I do?

You can reset your PIN within the Account section of the App, which, depending on your brand of smartphone, is either in the Main Menu or within the Settings screen in the App.

Can I see how much I have saved?

Yes, when you successfully redeem an offer you will see an estimate of how much you have just saved. If you go to the ‘Savings’ tab within the App menu you will see the total amount of estimated savings you have made since using your mobile app.

How can I change the currency that is used within the App?

To change the currency shown
• Select a category such as Food & Drink
• Select the profile symbol at the bottom of the screen (2nd icon from the right)
• Select account
• Select my information

How do I find out how many offers I have left for a particular outlet on my App account?

Go to the merchant details screen and you will see all the offers available for that merchant. You will see how many are available, how many are locked and how many have already been redeemed.

Do I have access to the Rules of Use via my App?

Yes, validity and Rules of Use are contained within the Offer Screen as well as within the Account section.

How do I redeem more than one offer at the same time on the App – e.g. when I am with a group of friends and I have offers available to use?

You can currently only redeem one offer at a time within the App. So if you want to redeem 4 offers at the same time then you need to go through the process 4 times with the teller and he/she will then produce your bill with the total discount applied.

ENTERTAINER CUSTOMER SUPPORT

How can I contact you for support/questions for your products?

We have many contact points for our customers to reach us and are always be happy to help you out.
• Email us: [email protected]
We also have live chat available on our website and via the help section within your App for instant issue resolution and assistance outside office hours.