James Catron (5 months ago )
I had an incredible experience at Heavenly Spa at the Westin. The spa itself was gorgeous, the team incredibly warm, clean, friendly and professional, and it was one of the best experiences; I’ve ever had - excited to have an affordable option. The spa itself isn't physically spectacular. It's the therapists, I had multiple massages done by Grace and it was by far the best massage experience I have ever received around the world. I have a lot of knots in my back making massages very uncomfortable. Grace was able to work on my back in such a way that I was not uncomfortable at all. It was the first time I actually truly enjoyed the entire massage. Grace is always early; I wish she could be my personal therapist and could go to her regularly. She came highly recommended by someone local. Thank you, Grace!!!
It was only one bad experience, I had where the Arabic therapist was late and I arrived at the time prescribed by the front desk 30 minutes early. I guess some previous guests came late, which affected my schedule session. (Luckily, I already had a great therapist prior to this event, so I stayed) I have been to numerous spas in multiple countries. The therapists make all the difference.