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DUKES THE PALM, A Royal Hideaway Hotel

Enter a world where British charm meets cosmopolitan luxury for a truly memorable stay in Dubai. Located on the trunk of the Palm Jumeirah, DUKES THE PALM, a Royal Hideaway, features 566 luxurious rooms. The hotel offers great food and various leisure facilities, including a private beach and an ... More

Oceana, The Palm Jumeirah
Dubai
+971 4 455 1111
DUKES THE PALM, A Royal Hideaway Hotel

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Travel 2020

Travel 2020

All Travel offers are available with any product purchased

Available offers...

Travel

1 room night (3 offers)

  • AED 700 Estimated savings
  • Valid until 1st Jan 2021

Available offers...

Travel

1 room night (3offers)

  • Estimated savings AED 700

Outlets included

  • Dubai, UAE

    Dubai

Details

Recent Reviews
I made reservation through phone and misery started from there. When I reached hotel for check in, I was told that booking is only for two guests and not family. I ended up paying higher amount. When I asked why details of all guests were not noted, The lady asked if I remember the name of staff who did the booking. They couldn’t check who did the booking. It didn’t end here. While paying my dinner bill in the restaurant Khyber, I asked to use the credit in my room account. To my surprise, restaurant manager said there is no credit in room account. It was embarrassing and annoying. Later when I called reservation desk, I got the same answer that there is no credit in my account. Thankfully this time I remembered the name of staff at the time of check in. I asked to call him and confirm why the credit is not reflecting in my room account. I didn’t get any call. Next morning I saw restaurant manager in the lobby and asked if the issue is resolved and he confirmed it was. Khyber restaurant staff was very nice. The restaurant is also very good. Nice decor and food. But the hotel experience was terrible. Hope they look into it and fix the internal processes.More
I would mentioned it’s beautiful hotel and nice service from Amir and Awfar. They were very friendly and helpful. We love hotel and especially infinity pool. We were here for 2 nights and we enjoyed our stay. Strongly recommend this hotelMore
It’s really nice to be here me and my wife we have a good time and we really enjoyed the stay and the staff is so good ad profisional I’m sure that this will not be the last time I came here and the breakfast bofeh is nice food is good But only one thing I have like comment I have to call many time to room service to replyMore
I celebrated my 40th Birthday in Dukes for a night with my friend. Enjoyed our stay and the staff are accomodating especially Mark, the guy in reception. He actually speaks our language, Filipino and he is still learning. THANK YOU Mark for entertaining us while waiting for our room and also even the next day when we check out. Over all the place is nice and we did really enjoyed. Hopefully we can visit next time if its not weekend.More
We've been here less than 24 hours and so far I am less than impressed. This is my 4th visit to Dubai and this time to celebrate my 40th Birthday. I have previously stayed at Fairmont, Five and the Atlantis. All over and above in terms of customer service. Dukes... no where near. I am already regretting booking here. On arrival this morning we were met by a less than friendly check in girl who got annoyed with me when I asked if she had a twin room for us. My friend and I don't want to share a bed for 6 nights. She was going on like I asked her to fly me home. Then we went to breakfast and was told we weren't allowed until tomorrow. Yes, we are, our room has been booked since the day before but due to a night flight we came in first thing this morning. Again, the way we were spoken to wasn't the greatest. We're now sat in the beach bar trying to get a drink. Just a simple 7up. It's chaotic. Not particularly busy, chaotic. We've had to ask 3 times if we can order a drink. The staff are running around like headless chickens. I'm just pleased I know my way around dubai and so I don't have to spend much time here. Poor poor service and like I said, it's not even 24 hours yet.More