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Karat

  • Cafe
rating
Based on 144 reviews

Karat is full of delightful surprises - from Moroccan tea to Emirati desserts. A favoured destination for guests from the GCC, Karat is a window to Arabic culinary traditions. For high tea, the chefs go even further to bring this legacy closer. An enchanting array of Arabic sweets, sumptuous ... More

Ground Level, Hotel Lobby Lounge
http://www.theaddress.com/en/hotels/the-address-dubai-mall/dining/karat.aspx
Downtown Dubai
[email protected]
+971 4 438 8888
Karat

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Dubai Gourmet 2021 view product

Dubai Gourmet 2021

Top-rated dining experiences for those who love to taste the finer things in life…for less.

Available offers...

Restaurants and Bars

Golden afternoon tea (3 offers)

  • AED 180 Estimated savings
    • Valid until 1st Jan 2022
Restaurants and Bars

Main course (3 offers)

  • AED 70 Estimated savings
    • Valid until 1st Jan 2022
Special Offer
AED 495.00 51 % Off

AED 245.00
*AED 257.25 including VAT

Available offers...

Restaurants and Bars

Golden afternoon tea (3offers)

  • Estimated savings AED 180
Restaurants and Bars

Main course (3offers)

  • Estimated savings AED 70

Outlets included

  • Address Dubai Mall

    Downtown Dubai

Details

Recent Reviews
I have been a regular daily customer for 7 years and this is what happens when you are a regular customer at Karat lounge. When karat reopened last year after lockdown In June July I was receiving messages asking me to come back as there were no clients. Me and other regular clients, spoke to each other and decided to come back and support the business and the staff. One year later, few days ago I was at karat as usual, and had to go for 1 hour or so and to my surprise when I came back to my table all My belongings were removed and the table was given to someone else, another regular who since he discovered Karat few month ago wants that table. This is unacceptable !!!!!!!!!! and I want to know who gave to right to remove my belongings. If one has my contact details to tell me to come back to boost the business surely one can call me or message me to tell me about the situation. But NO!!!! No messages, no calls. Last week I had a meeting organized and I ask if I could have a table reserved witch seemed ok as a regular customer in a 5 stars hotel would expect, well wrong when I reached, the table was given and had to rearrange my schedule. I also noticed recently new people joined who have no clue of what they are doing so the service is to getting worse. And Honestly having to be wait for a salad or a main course for 40 minutes is not acceptable!!!! But I think the most unacceptable situation happening at the moment is : Customers depending on where they are from are treated differently. Allocation of tables, attention and care, the body language and the tone of voice. All In all an unpleasant feeling. This is message is mostly directed to the manager there: Bassem who is the worst manager the Karat lounge Actually has. The second Manager Prem is more or less the same. Actually few regular customers I have spoken to about the recent issues, told me they no longer go or go less and less to Karat for the same reasons. So keep on with your what you think is a great strategy!!! It’s very easy to get a one off customer, more difficult to get a regular and even easier to lose a customer who like me will never go back especially when in Dubai, we are blessed to have so many other better options. By the way the latest decision taken by the management to avoid the problem instead of thinking of a solution suitable to their customers is from now on: is a no reserved table policy in a 5 star hotel. Seriously!!!!More
Great service and incredible food. Thanks to Muskan for providing amazing service and making sure we are treated best. More
very nice place and very good staff and especially Victoria's service is very fast and attentive thanks More
Great ambience in karat, warm staff and cozy. social distancing and practices is commendable. Special thanks to Bassem he is very attentive and always offering new delicacies to try from the confectionery which we tried and had the best carrot cake on the day, it’s light and balanced. Merci beaucoup! Definitely worth coming back for.More
Had a lovely experience at Karat, Address Dubai Mall on Saturday 18/10/2010. It has all the Covid regulations in place and I liked that it wasn’t crowded. Our waiter Sachin was exceptional and really made the experience even more special. Thank youMore