Alaa Chehayeb (4 years ago )
KCAL is the most un-professional company I've dealt with. After buying a plan from them for one month, I never get contacted by the account manager until one week before my plan ends, to ask me to submit the payment for the next month if i want to continue. She never checked or followed up if the plan is working for me, or if I like the food.
When I informed her that I am not renewing the plan, she read my message and never replied. She never cared to ask for the reason or for a feedback.
The food was way underrated for the expensive price tag that I paid. I wasn't delicious nor tasty.
For the bag collection, I scheduled a date, the driver never showed up. I called them, and a lady said she will check and call me back, and she never called me. I scheduled another date, and again the driver never showed up to pick up the bag. Until now, the bag is still with me and my deposit was not refunded.
It is a very unprofessional and overrated company. STAY AWAY from it.