Natalie Cheng (3 weeks ago )
Our stay at the Renaissance exceeded expectations in every way. The staff, with their heartwarming touch, discovered it was our daughter's birthday during check-in. To our surprise, they sneakily arranged a sweet birthday cake delivery to our room, adding a perfect start to our stay.
The recent makeover unveiled a fantastic outdoor playground which is one floor below the pool and the kid's water splash park right next to the adult pool, providing a perfect blend of relaxation for parents and excitement for children. There were attentive crew members scattered around, keeping an eye on the little ones, although parents still had to play their part.
Despite ongoing renovations, the temporary relocation of the gym, playroom, and spa to level 4 did not hinder our experience. The friendly and helpful staff contributed significantly to making our stay truly memorable.
Overall, a stay at the Renaissance is highly recommended, delivering an experience that goes above and beyond and was undeniably worth it. Thank you for the outstanding hospitality.