We stayed at the Sala for three nights in early November. When we first arrived at the hotel, we were greeted warmly by the staff and thought that the hotel grounds were small, but well-maintained and very pretty.
We were taken to our room, which was a Sala Villa with a private pool, a bit early which was very much appreciated. One of the staff members showed us to our room, and turned on the air conditioning - it was super hot in the room, but we sat by the pool for a few hours, hoping that it would cool down. However, the air conditioner was barely blowing, and did nothing to cool down the room - I actually blowdried my hair outside at 5PM in 85-degree heat because it was cooler. Additionally, we had some rain on the first afternoon, and noticed that our ceiling was dripping - after a visit from maintenance (who looked at the leaking ceiling and told us "yes, it's raining"... which wasn't very helpful), and probably about an hour and a half of waiting on/off the phone with a manager and other staff, we walked to the front desk and asked them to change our room. We were moved to a different room, but a bit frustrated that the process took so long; we would have preferred to be moved right away, rather than offered multiple visits from maintenance, waiting for call-backs that didn't happen, etc.
The second room at the Sala was better, but again, the air conditioner was definitely not up to the standards of any other hotel in Thailand we visited (and we were there almost 3 weeks). I wasn't necessarily a fan of having the bathroom outside of the room, but this is a matter of personal preference - but the outside of the villas IS very beautiful and striking, and we did enjoy having our own pool to enjoy in the afternoons.
The hotel has two pools (a lap pool and a "fun" pool), and is situated on Mai Khao beach, which is absolutely stunning. The pools and beach were really nice and the staff was friendly and attentive. The breakfast every morning (included) was plentiful and there was lots of variety - we enjoyed the a la carte items that you could order in addition to the buffet menu. We did use the gym, which was split into two rooms, a cardio room and a weight room - however, the weight room is not at all air conditioned (this may be a theme...), so I only lasted a few minutes before dragging weights into the cardio room to finish my workout.
I'm not necessarily docking the Sala any points for this, but on my last night at the resort (we had eaten at the resort the previous two days/nights), I came down with a pretty severe case of food poisoning. I know this is pretty common in Thailand, but the timing felt unfortunate to me, given that I hadn't eaten anywhere else in the two days prior. This could be completely unrelated, but I felt I should mention it as part of this review.
Overall, the resort was very beautiful and well-maintained, the staff were friendly, and I enjoyed the private pool, but I do not think the rooms are comfortable - they could clearly use a bit of maintenance and updating, and I would prefer the bathroom not be outside. I also think the management could have responded in a more organized way on the first night of our stay, rather than keeping us in our (extremely hot) room for two hours while we waited for maintenance and follow-up calls.Read more