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The Retreat Palm Dubai MGallery by Sofitel

Situated along the exclusive coastline of Palm Jumeirah’s East Crescent, the first holistic well-being resort offers guests a unique and tranquil environment in the heart of vibrant Dubai. The beachfront destination showcases 255 luxurious rooms and exquisite suites. Featuring the world’s first ... More

East Crescent, The Palm
The Palm Jumeirah
+971 4 524 7777
The Retreat Palm Dubai MGallery by Sofitel

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Outlets included

  • Dubai, UAE

    The Palm Jumeirah

  • The Palm East Crescent

    The Palm Jumeirah

Details

Recent Reviews
Our stay has been absolutely amazing, the room and bathroom were spacious enough, I like that there was a balcony in our room. The dinner and breakfast were for us, satisfying. It was a feast! All the staff were friendly and approachable, they always wear a smile and greet the guests. I would like to commend one staff in the restaurant whose name is Jtandra, he was so accommodating with all our requests, making our dinner and breakfast memorable. We liked the pool as well and the other facilities of the hotel like the play area for kids where we can leave the kids, the staff there was also very nice. I appreciate also the complimentary cakes given to my daughter who was celebrating her birthday at that time. There was just one issue that we encountered, the AC of the initial room given to us was not working and it took quite some time to fix the issue. There was a staff who came and fixed the AC but as it will take time for the temp in the room to get cooler, I had to go down to report the problem and requested that we would be provided another room. Things like this can be prevented if the room to be given to the guests should be checked thoroughly first. Overall, we truly enjoyed our stay and we would love to come back again.More
Excellent Customer service from Management welcome to check in staff as well the Rayya Wellness SPA staff (Elvira, Tuy). Rooms are big, very clean and overlooking the sea. Welcome drink offered and Management provided guided tour of the facility. Hotel highly to recommend..More
We stayed for 2 nights and our experience was horrible!!! When we arrived inside our room, there were oily fingerprints all over the bathroom door. The coasters on the glasses were full of dust as if they didn’t bother checking it for days. Worst part is the AC stopped working during the hottest time of the day! Don’t go to this hotel!!! Choose a different one instead.More
This resort is an absolutely delightful place to relax and rejuvenate with family. Situated at the end of Crescent Road, the Palm, one gets a lovely view of the Palm, Atlantis and the tall skyscrapers if you are facing the beach. It has a lovely pool extending to the private beach. The hospitality is top- notch , with a welcome drink and a very warm welcoming reception. The staff from the doorman to all the servers and staff are very polite and cordial. We had booked two rooms and were upgraded to a suite and a connecting room, which was a great surprise and we enjoyed luxury of a suite with 2 bedrooms with 2 balconies. I loved the decor of the room with very plush beddings. The toiletries provided are very good and spa quality. We also booked for an afternoon tea at Chapters and as it is a wellness resort , the menu had all the goodies which you can enjoy guilt free. The host Mr. Prateek was very cordial and explained the menu. The treats were all very delicious and the drinks were absolutely refreshingly. We had booked half-board so we enjoyed the exhaustive breakfast as well as the dinner to the fullest. Overall a wonderful stay with family and we are looking forward to come back again soon.More
The staff was sooo friendly and amazing starting with oliver at tge reception to the staff of the restaurant like Cynthia ..she was so sweet ,friendly helpful and chef Sonu who made us his signature meals everytime with a cheerful face and Nadia the hostess and chef prateek ..I cant remember all names but all restaurant staff was amazing especially the one at dinner time ..thanks you all ❤️More