rules of use

Entertainer Members

All customers who have purchased the Entertainer Mobile package on the Entertainer Smartphone App are automatically Entertainer Members and entitled to offers and additional benefits. .

Special monthly Members communications with up to date news and exclusive Member- only bonus offers will be sent directly to your smartphone on a monthly basis.

You will also have access to special Members’ only promotions, contests and events.

All Vouchers

  • Please ensure you read the Rules of Use and read all restrictions on our vouchers carefully.
  • Select your chosen voucher for use.
  • Present your voucher prior to the bill being presented by the server.
  • When redeeming Entertainer Travel hotel vouchers – see Hotel Rules of Use
  • You will be prompted to enter a four digit PIN number, which you set up at the time of activating your Mobile App.
  • Once your PIN is entered, there will be a secondary screen which appears with a prompt for the merchant to enter in their PIN.
  • Once the merchant has entered their PIN the voucher will be redeemed and the item or service will be removed from your bill.
  • All offers can be used, at any time during regular opening hours, unless specified.
  • Vouchers are not transferable and are void if purchased, sold or bartered for cash.
  • Offers apply only to the items and terms specified on the voucher.
  • Vouchers are valid from 2nd January 2013 through to 30th December 2013, unless specified.
  • Body vouchers are valid from 1st April 2013 through to 31st May 2014, unless specified

Dining vouchers

When ordering two or more main courses, the restaurant will deduct the cost of the least expensive main course. If two main courses are not ordered, the least expensive item ordered as a main course, will be deducted. Please note: breakfast, desserts, shared platters & beverages are not redeemable as main course items.

Presenting your Dining voucher
  • Please present your digital voucher(s) prior to requesting your bill or paying for tickets or service.
  • Please ensure that the waiter/waitress/customer service agent is aware you will be using the Entertainer digital voucher(s) to gain your discount.
Dining in Groups

When two or more people are dining together the following will apply:
(A) One bill per table.
(B) A maximum of 4 Entertainer vouchers can be redeemed per group/table.
(C) The least expensive Main Course(s) or Main Menu Item(s) will be deducted.

Take-Away & Delivery
  • All dining offers within the Fine Dining Gold, Fine Dining Silver, Family & Casual Cafés and Nightspots sections are dine-in only, unless specified.
  • Vouchers within the Informal Dining & Take-away section are valid for dine-in and takeaway only, unless specified.
  • Vouchers are not valid for delivery, unless specified.

Entertainer Travel Hotel Vouchers

Entertainer Travel provides you highly valuable book one night, get one free hotel vouchers at over 250 leading hotels and resorts throughout Middle East, Africa, Europe, Asia and the Indian Ocean.

Advance Reservations must be made at hotels prior to arrival. Bookings will not be accepted for walk ins or simply showing the offer on your Mobile App.

Offers are Subject to availability and specific terms and conditions apply.

Please refer to the HOTEL RULES OF USE prior to making a hotel booking.

Entertainer Body Vouchers

When using one of the Entertainer Body Vouchers individually, you will pay full price for the first treatment/visit, then you will be provided a voucher by the outlet for your second treatment and your second treatment will be complimentary. Alternatively, you can book a treatment/visit with a friend (subject to availability) and share the cost. Please note that gift vouchers cannot be issued for your complimentary Entertainer Body voucher visit/treatment.

Leisure Vouchers

Leisure vouchers are to be shared by two or more people within the same visit. Terms & Conditions may vary with a number of activities so please refer to the individual voucher/outlet for confirmation of minimum/ maximum number of people, age restrictions and safety guidelines.

Not Valid in conjunction with any other offers or discounts

  • The Entertainer offers are exclusive and are not valid in conjunction with any other discount offers, promotions, special menu items, dining or loyalty programs.
  • Entertainer Dining vouchers are valid solely for the item listed on the voucher and are not valid for special events, theme nights, buffets, brunches or Iftar unless specified.
  • Dining Vouchers are not redeemable for breakfast, dessert, shared platters or beverages (alcoholic or non- alcoholic) unless specified.
  • Discounts do not apply to service charges.

Exclusions

Offers can be used anytime excluding the following days in the following markets: (see Hotel Rules of Use for Entertainer Travel hotel voucher terms and conditions)

MIDDLE EAST

UAE
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve
  • New Year’s Day
  • Eid Al Fitr
  • Eid Al Adha
  • Valentine’s Day
  • UAE National Day
  • Please note, a limited number of outlets may be closed over summer, Ramadan and other selected religious holidays. The Entertainer cannot be held responsible if an outlet is temporarily or permanently closed during the voucher validity period.
OMAN
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve
  • New Year’s Day
  • Eid Al Fitr
  • Eid Al Adha
  • Valentine’s Day
  • National Day
  • Please note, a limited number of outlets may be closed over summer, Ramadan and other selected religious holidays. The Entertainer cannot be held responsible if an outlet is temporarily or permanently closed during the voucher validity period
QATAR
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve
  • New Year’s Day
  • Eid Al Fitr
  • Eid Al Adha
  • Valentine’s Day
  • National Day
  • Please note, a limited number of outlets may be closed over summer, Ramadan and other selected religious holidays. The Entertainer cannot be held responsible if an outlet is temporarily or permanently closed during the voucher validity period.
BAHRAIN
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve
  • New Year’s Day
  • Eid Al Fitr
  • Eid Al Adha
  • Valentine’s Day
  • National Day
  • Please note, a limited number of outlets may be closed over summer, Ramadan and other selected religious holidays. The Entertainer cannot be held responsible if an outlet is temporarily or permanently closed during the voucher validity period.
JORDAN
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve
  • New Year’s Day
  • Eid Al Fitr
  • Eid Al Adha
  • Valentine’s Day
  • Independence Day 25th may
  • Labor Day 1st May
  • Isra and Mi'raj / Isra wal Mi'raj (Ascension of Muhammad Islamic Calendar 27th Rajab)
  • Prophet Muhammad's birthday - Mawlid al-Nabi
  • Please note, a limited number of outlets may be closed over summer, Ramadan and other selected religious holidays. The Entertainer cannot be held responsible if an outlet is temporarily or permanently closed during the voucher validity period.
KSA
  • Eid Al Fitr
  • Eid Al Adha
  • Ramadan Iftars
  • National Day
  • New Year’s Eve
  • New Year’s Day
  • Please note, a limited number of outlets may be closed over summer, Ramadan and other selected religious holidays. The Entertainer cannot be held responsible if an outlet is temporarily or permanently closed during the voucher validity period.
KUWAIT
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve
  • New Year’s Day
  • Eid Al Fitr
  • Eid Al Adha
  • Valentine’s Day
  • National Day
  • Please note, a limited number of outlets may be closed over summer, Ramadan and other selected religious holidays. The Entertainer cannot be held responsible if an outlet is temporarily or permanently closed during the voucher validity period.

AFRICA

SOUTH AFRICA
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve
  • New Year’s Day
  • Valentine’s Day
  • Mother’s Day
  • Father’s Day
  • Youth Day
  • Day of Goodwill
  • National Women’s Day
  • Good Friday
  • Family Day
  • Freedom Day
  • Human Rights Day
  • Workers Day
  • Heritage Day
EGYPT
  • Christmas Eve
  • Easter Friday
  • Easter Sunday
  • Easter Monday
  • Valentine’s Day
  • Christmas Day
  • New Year’s Day
  • New Year’s Eve
  • Mother’s Day
  • Father’s Day
  • Assumption Day

ASIA

SINGAPORE
  • New Year’s Day
  • Valentine’s Day
  • Good Friday
  • Labour Day
  • Mother’s Day
  • Vesak Day
  • Father’s Day
  • Hari Raya Puasa
  • National Day
  • Hari Raya Haji
  • Deepavali
  • Christmas Day
  • All Eves of Public Holidays
  • (At merchant discretion) Entire Chinese New Year period
  • (At merchant discretion) F1 period
MALAYSIA
  • New Year’s Day
  • Prophet Muhammad’s Birthday
  • Labour Day
  • Wesak Day
  • Hari Raya
  • National Day
  • Malaysia Day
  • Hari Raya Haji
  • Deepavali
  • Awal Muharram
  • Christmas Day
  • Valentine’s Day
  • Mother’s Day
  • Father’s Day
  • (At merchant’s discretion) The Entire Chinese New Year Period
HONG KONG
  • The first day of January
  • Valentine’s Day
  • Ching Ming Festival
  • Good Friday
  • The day following Good Friday
  • Easter Monday
  • Labour Day
  • The Birthday of the Buddha
  • Mother’s Day
  • Tuen Ng Festival
  • Father’s Day
  • Hong Kong Special Administrative Region Establishment Day
  • The day following the Chinese Mid-Autumn Festival
  • National Day
  • Chung Yeung Festival
  • The day following Chung Yeung Festival
  • Christmas Day
  • The first weekday after Christmas Day
  • (At merchant’s discretion) Rugby Sevens
  • (At merchant’s discretion) The Entire Chinese New Year Period
MACAU
  • The first day of January
  • Valentine’s Day
  • Ching Ming Festival
  • Good Friday
  • The day following Good Friday
  • Labour Day
  • The Birthday of the Buddha
  • Mother’s Day
  • Tuen Ng Festival
  • Father’s Day
  • The day following the Chinese Mid-Autumn Festival
  • National Day
  • The Day following National Day
  • Chung Yeung Festival
  • All Soul’s Day
  • Feast of Immaculate Conception
  • Macao S.A.R. Establishment Day
  • Winter Solstice
  • Christmas Eve
  • Christmas Day
  • (At merchant’s discretion) Rugby Sevens
  • (At merchant’s discretion) The Entire Chinese New Year Period

EUROPE

CYPRUS
  • Christmas Eve
  • Easter Friday
  • Easter Sunday
  • Easter Monday
  • Valentine’s Day
  • Christmas Day
  • New Year’s Day
  • New Year’s Eve
  • Mother’s Day
  • Father’s Day
  • Assumption Day
LONDON
  • New Year’s Eve
  • New Year’s Day
  • Valentine’s Day
  • Mother’s Day
  • Good Friday
  • Easter Sunday
  • Easter Monday
  • Early May bank holiday
  • Spring bank holiday
  • Father’s Day
  • Summer bank holiday
  • Christmas Eve
  • Christmas Day
  • Boxing Day

Trademark

The barter, trade, sale, purchase or transfer for compensation of this book or any of its vouchers or contents by any person or entity, including but not limited to travel services, travel providers, printers, publishers, and distributors of this book or any of its vouchers, is strictly prohibited, unless expressly authorised by The Entertainer FZ LLC. This book and its vouchers and contents are intended for the non- profit use of the individual purchaser of this book. Additionally, the use of this book or any of its vouchers for advertising purposes is strictly prohibited. Any use of these vouchers in violation of the Rules of Use will render the voucher VOID, and violators will be prosecuted. Vouchers may not be reproduced and are void where prohibited or restricted by law. The Entertainer FZ LLC will not be responsible if any establishment breaches its contract, closes or refuses to accept the vouchers, however, we will use our best efforts to secure compliance. The Entertainer FZ LLC will not be responsible in the event of Acts of God, fire casualties, illness, injury or other events beyond its control.

HOTEL RULES OF USE

ONE COMPLIMENTARY NIGHT

Book One Night, Get One Free

This offer is valid for ONE complimentary night when a night of equal or greater value is purchased at BEST AVAILABLE RATES. Based on consecutive nights stay. Applies to room only rate, excluding breakfast (unless otherwise specified).

  • This voucher is valid for a maximum of one complimentary night per room.
  • The lowest nightly rate quoted will qualify as the complimentary night.
  • An advance booking must be made directly with Hotel Reservations prior to arrival. Offer is not valid for walk ins without prior reservation.
  • When making a booking, identify yourself as an Entertainer Member and request the Best Available Rate using your Entertainer Travel Voucher offer.
  • Offer is Subject to Availability of rooms allocated to this promotion at the time of booking.
  • Bookings must be made and travel completed by the stated expiration date on the voucher.
  • The Entertainer Travel Voucher displayed on your mobile device must be presented at hotel reception at time of arrival at check-in. You must enter your four digit code at this time to redeem the offer. The hotel will also need to enter the four digit hotel code to validate and apply the offer.
  • You may also receive 20% off the Best Available Rate including breakfast for 2, for additional nights of your hotel stay, after you have redeemed the One Complimentary Night voucher offer.
  • Valid for travel to 30 December 2014.

TERMS AND CONDITIONS

  • Entertainer Member rates are based on a discount off Best Available Rates.
  • Rates quoted are based on single, twin or double occupancy. Additional charges may apply for extra person/s.
  • Rates are quoted in local currency or as specified by the hotel.
  • Rates do not include air travel, hotel transfers or other inclusions unless otherwise specified.
  • All rates and offers are Subject to Availability of rooms allocated to this promotion at the time of booking.
  • The 20% Entertainer Member Card offer is valid for single night bookings or additional nights of your hotel stay. This discount does not apply to the nights booked using the Complimentary Night Offer using your voucher.
  • Entertainer Member Offers may not be combined with the hotel’s “Advance Purchase Rates” or any other promotions including “Summer” or “Ramadan” special rates.
  • This discount offer does not apply to corporate, group or convention rates or travel agency bookings and may not be combined with other discount offers or programs and rates on third party travel or daily deal websites.
  • This offer is only valid in conjunction with Best Available Room Rates offered directly by the hotel reservations to the general public. Includes Best Available Rates published on each hotel website.
  • Entertainer Travel hotel rates and offers may not be available during public holiday periods and minimum night stays or seasonal restrictions may apply.
  • This offer is only valid for bookings made directly with the hotel reservations.

FREQUENTLY ASKED QUESTIONS

What is the Best Available Rate?

The Entertainer Travel hotel rates and offers are based on a discount off the Best Available Rate.

The Best Available Rate is the fully flexible “non restricted” room only rate of the day quoted directly by the hotel reservations to the general public and is generally published on the hotel website. It may also be referred to as Best Flexible Rate. The Best Available Rate varies from the hotels’ other promotional rates including Weekend Package rates, Advance Purchase rates and Summer/Ramadan rates. The Entertainer Travel offers are not valid in conjunction with any of these promotional rates.

What is Subject to Availability?

The Entertainer Travel offers are “Subject to Availability” of rooms at the discounted rate allocated to this promotion at the time of booking at each hotel. When this allocation of rooms is filled, the offer will then no longer be available to Members, even if the hotel still has rooms available to be sold at full rate. Please check availability of this offer with hotel reservations at the time of booking.

Public Holidays / Seasonal Restrictions?

Entertainer Travel hotel rates and offers may not be available during public holiday periods including EID holidays in GCC destinations. Some hotels may also have a “minimum night stay” requirement for all bookings, or specific block-out dates during special event or peak seasonal periods. This requirement may also apply to Entertainer Members. Please check with the hotel prior to making a booking.

Are both offers valid at the same time?

You may use the Complimentary Night Voucher offer for the first two nights of your booking. The 20% discount offer will only apply to additional nights of your stay.