FAQs
General
Do I have to pay for the Testahl App?
The Testahl App is free to download and can be easily found on your smartphone’s app store.
Which languages can I use my Testahl in?
Testahl is available in English for all regions and countries. It is also available in Arabic.
How do I change the language settings in my Testahl App?
You change your phone settings to the language you prefer. For example, if you want your App in Arabic, go to your phone’s settings and change the system language to Arabic. The Testahl App will automatically reflect this language change the next time you use it.
How many devices can I sign in to using my username and password?
Testahl members can now only sign in to their account on one device at a time. Should you sign in to your account using a second device, you will automatically be signed out of the other.
I forgot my password. How can I sign in to the Testahl App?
If you forget the password for your Testahl account then simply click/tap on the ‘Forgot Password’ link on the website or App. You will receive an e-mail from us with detailed instructions on resetting your password.
Do I need an internet connection to redeem Testahl mobile offers?
To redeem offers from the App you will need either a Wi-Fi or 3G connection. This is so your account can be updated and your redemptions removed from the available offers in real time. This means that if you are sharing the mobile product with a friend or relative, you will be able to see the offers available in real time. The merchant will also receive an e-mail once a redemption is made, this enables them to honor the offer and apply your discount as it verifies the redemption. We are working on an offline redemption system – keep checking our website for updates.
What is Getaways?
Getaways is an in-app booking engine and the only way you’ll want to book a hotel online! We offer a large selection of hotels at great rates in over 200 countries.
How do I book using Getaways?
You can find the booking engine under the “Travel” tab in your Testahl app.
Simply click this tab, select GETAWAYS option and you may then process your booking.
Please note this is a booking tool, so once you confirm a booking payment will be taken straight away.
If I go to a participating outlet and I hit redeem on an offer on my Testahl App account and find that they do not accept the offer for some reason, can I cancel the redemption?
Yes, you can cancel the redemption at any point until the teller successfully enters their merchant PIN. However please note that a completed redemption cannot be reversed. We are unable to reinstate mobile offers within the Testahl App.
How to I retrieve the redemption code for a redeemed offer?
If you need to retrieve the redemption code to give to the merchant from your app please follow the below steps”
· Select the profile symbol at the bottom of the screen (last icon from the right)
· Select the setting icon
· Under "My History“ Select "Redemption History”
· Click on the offer you wish to take the number from
Can I see how much I have saved?
Yes, when you successfully redeem an offer you will see an estimate of how much you have just saved. If you go to the ‘Savings’ tab within the App menu you will see the total amount of estimated savings you have made since using your Testahl mobile app.
How can I change the currency that is used within the App?
To change the currency shown
· Select the profile symbol at the bottom of the screen (last icon from the right)
· Select setting icon
· Select edit account
· Select my information
How do I find out how many offers I have left for a particular outlet on my App account?
Go to the merchant details screen and you will see all the offers available for that merchant. You will see how many are available, how many are locked and how many have already been redeemed.
I have redeemed an offer at one location but the offer is showing as redeemed at all locations on my app.
For each merchant you get 3 offers in total. When you redeem an offer it will show as redeemed at all locations for that merchant. Once you have redeemed all 3 offers for a merchant, all locations will be locked.
Do I have access to the Rules of Use via my App?
Yes, validity and Rules of Use are contained within the Offer Screen as well as within the Account section. Click here to view our general Rules of Use.
How do I redeem more than one offer at the same time on the App – e.g. when I am with a group of friends and I have offers available to use?
You can currently only redeem one offer at a time within the App. So if you want to redeem 4 offers at the same time then you need to go through the process 4 times with the teller and he/she will then produce your bill with the total discount applied.
How does the App work when using offers from the Beauty & Fitness section – e.g. when I go to a spa alone and want to use my offer for the next visit?
The spa will accept your redemption in the normal way and then provide you with a certificate which you need to present the next time you visit the outlet. The certificate will contain the exact details of the complimentary treatment or service. You may use the certificate for:
• Another complimentary treatment for yourself during your current visit or to extend your treatment.
• A complimentary treatment for your family member or friend to use during your current visit.
• A complimentary treatment or service at a later date but before the expiration date of your product.
*These offers fall into the following categories: Spas, Medical & Wellness, Dental Clinics, Beauty, Hair & Nails, Gents Grooming, Health & Fitness.
ENTERTAINER CUSTOMER SUPPORT
How can I contact you for support/questions for your products?
We have a contact point for our customers to reach us and are always be happy to help you out.
• Email us: help@theentertainerme.com