FAQs
General
What is the BurJuman Rewards App?
The BurJuman Rewards App offers unbeatable value with a variety of offers at the best fashion, retailers, restaurants, spas, hotels, fitness outlets, entertainment and more across BurJuman.
How do I access BurJuman Rewards App?
To access the app, you need to download BurJuman Rewards App from the app store onto your smartphone. Follow the instructions to register an account.
How do I see the different merchants available within the App?
1. There are number of ways to see which merchants are available in your app. Select a category on the app homes screen and the offers available will appear.
2. Use the search bar – On the home screen you can search by name or key word.
3. For more specific search you should enter the category of your choice and use the search bar and filters available.
How long are BurJuman Rewards App products valid for?
BurJuman Rewards App products are valid for one year, running from Jan 2nd until December 30th each year, excluding public holidays and other specific days – all of which are mentioned in our Rules of Use within the BurJuman Rewards App
What are the restrictions on the offers?
Our offers have very few restrictions on the times or days when they can be used. They are valid throughout the year, excluding some key public holidays and exclusion days. Please see the Rules of Use for more information on the restriction’s that will apply in your location.
How many offers are there for each participating merchant?
There are 3 offers for each participating merchant, which can either all be the same offer or two distinct offers.
How many offers may I use at one time?
A maximum of 4 offers can be used at one time. You can use 1 offer per 2 people and a maximum of 4 offers for 8 guests. In most cases, you must be using 1 offer for at least 2 persons visiting with any of our merchants – Beauty & Fitness offers may be redeemed both times by the same person. For example, a group of four at a restaurant can redeem with 2 main course offers or 1 main course offer and 1 drink (Cheers) offer, per bill.
App
Where can I download the BurJuman Rewards App?
The App can be downloaded from the Apple App Store and Google Play.
Do I have to pay for the BurJuman Rewards App?
The BURJUMAN REWARDS APP is free to download and can be easily found on your smartphone’s app store. The App also doesn’t require any payments for membership.
Which languages can I use my BURJUMAN REWARDS APP in?
The BurJuman Rewards App is available in English for all regions and countries.
How do I log in via another device?
To log in on another device you simply download the BurJuman Rewards App from your App store. Once installed you can log into your account on up to 4 devices.
How do I log someone out of my account?
We advise our customers that they should share their account with trusted family members, however should you need to log someone out of your account you can log into our website and select “Change Password” form your dashboard https://www.theentertainerme.com/login
I forgot my password. How can I sign in to the BURJUMAN REWARDS APP?
If you forget the password for your BurJuman Rewards App account then simply click/tap on the ‘Forgot Password’ link on the website or App. You will receive an e-mail from us with detailed instructions on resetting your password.
Do I need an internet connection to redeem BurJuman Rewards App mobile offers?
To redeem offers from the App you will need either a Wi-Fi or 3G connection. This enables your account to be updated and your redemptions to be removed from the available offers in real time. This means that if you are sharing the mobile product with a friend or relative, you will be able to see the offers available in real time.
How do I redeem an ENTERTAINER offer from the BurJuman Rewards App?
Making a redemption through your App is as easy as 1, 2, 3! Here’s how it goes:
1. Tap on the offer you want to redeem.
2. Ask the merchant to enter their PIN.
3. The merchant will then note down the redemption code from the app and apply the discount to your bill.
If I go to a participating outlet and I hit redeem on an offer on my BurJuman Rewards App account and find that they do not accept the offer for some reason, can I cancel the redemption?
Yes, you can cancel the redemption at any point until the teller successfully enters their merchant PIN. However please note that a completed redemption cannot be reversed. We are unable to reinstate offers within the BurJuman Rewards App.
How to I retrieve the redemption code for a redeemed offer?
If you need to retrieve the redemption code to give to the merchant from your app please follow the below steps”
• Select the profile symbol at the bottom of the screen (last icon from the right)
• Select setting icon
• Select “redemption history” from the menu list
• Click on the offer you wish to take the number from
How many offers can I ping?
Yes, when you successfully redeem an offer you will see an estimate of how much you have just saved. If you go to the ‘Savings’ tab within the App menu you will see the total amount of estimated savings you have made since using your BurJuman Rewards App mobile app
How can I change the currency that is used within the App?
To change the currency shown
• Select the profile symbol at the bottom of the screen (2nd icon from the right)
• Select setting icon
• Select edit account
• Select my information
How do I find out how many offers I have left for a particular outlet on my App account?
Go to the merchant details screen and you will see all the offers available for that merchant. You will see how many are available, how many are locked and how many have already been redeemed.
Do I have access to the Rules of Use via my App?
Yes, validity and Rules of Use are contained within the Offer Screen as well as within the Account section.
How do I redeem more than one offer at the same time on the App – e.g. when I am with a group of friends and I have offers available to use?
If you want to redeem more than 1 offer at the same time then you need to go through the redemption process 3 times with the teller and he/she will then produce your bill with the total discount applied.
How does the App work when using offers from the Beauty & Fitness section– e.g. when I go to a spa alone and want to use my offer for the next visit?
The spa will accept your redemption in the normal way and then provide you with a certificate which you need to present the next time you visit the outlet. The certificate will contain the exact details of the complimentary treatment or service. You may use the certificate for:
• Another complimentary treatment for yourself during your current visit or to extend your treatment.
• A complimentary treatment for your family member or friend to use during your current visit.
• A complimentary treatment or service at a later date but before the expiration date of your product.
*These offers fall into the following categories: Spas, Medical & Wellness, Dental Clinics, Beauty, Hair & Nails, Gents Grooming, and Health & Fitness.
ENTERTAINER CUSTOMER SUPPORT
How can I contact you for support/questions for your products?
We have a contact point for our customers to reach us and are always be happy to help you out.
• Email us: [email protected]