What is the Chalhoub ENTERTAINER App?
The Chalhoub ENTERTAINER offers unbeatable value with Buy One Get One Free incentives at the best restaurants, spas, hotels, fitness outlets, entertainment and more across the Abu Dhabi, Dubai & Northern Emirates, Bahrain, Egypt, Kuwait, KSA, and Qatar.
How do I access Chalhoub ENTERTAINER App?
To access the app, you need to download Chalhoub ENTERTAINER App from the app store onto
Just sign-in if your company email id has an existing account with ENTERTAINER, enter your credentials.
If your company email id is new to ENTERTAINER, simply tap the ‘Register’ and create an account.
How do I see the different merchants available within the App?
1. There is a number of ways to see which merchants are available in your app. Select a category on the app homes screen and the offers available will appear, if you have allowed the app access to your location these will show the merchants by proximity.
2. Use the search bar – On the home screen you can search by Name or key word.
3. For more specific search you should enter the category of your choice and use the search bar and filters available.
How many offers are available in Chalhoub ENTERTAINER App?
Chalhoub ENTERTAINER has over a thousand of Buy One Get One Free offers across Abu Dhabi, Dubai & Northern Emirates, Bahrain, Egypt, Kuwait, KSA, and Qatar..
How long are Chalhoub ENTERTAINER products valid for?
Chalhoub ENTERTAINER products are valid for one year, running from September 1st 2019 until August 31st 2020, excluding public holidays and other specific days – all of which are mentioned in our Rules of Use within the Chalhoub ENTERTAINER App.
What are the restrictions on the offers?
Our offers have very few restrictions on the times or days when they can be used. They are valid throughout the year, excluding some key public holidays and exclusion days. Please see the Rules of Use for more information on the restriction’s that will apply in your location.
What happens if merchants close during the validity period?
Please read the Rules of Use for additional information on the acceptance and validity of offers in our products.
How many offers are there for each participating merchant?
There are 3 offers for each participating merchant, which can either all be the same offer or two distinct offers. For example, Wild Wadi is offering 3 Buy One Get One Free offers for admission; that’s 3 admissions for free when using the 3 offers!
How many offers may I use at one time?
A maximum of 4 offers can be used at one time. You can use 1 offer per 2 people and a maximum of 4 offers for 8 guests. In most cases, you must be using 1 offer for at least 2 persons visiting with any of our merchants – Beauty & Fitness offers which may be redeemed both times by the same person. For example, a group of four at a restaurant can redeem with 2 main course offers or 1 main course offer and 1 drink (Cheers) offer, per bill.
Where can I download the Chalhoub ENTERTAINER App?
The App can be downloaded from the Apple App Store and Google Play. Click on the correct link to download to your device:
Apple: Coming soon
Google Play: Coming soon
Do I have to pay for the Chalhoub ENTERTAINER App?
The Chalhoub ENTERTAINER App is free to download and can be easily found on your smartphone’s app store.
Which languages can I use my Chalhoub ENTERTAINER in?
The Chalhoub ENTERTAINER app is available in English for all regions and countries. It is also available in Arabic. To use the app in Arabic your phones language should be set to Arabic.
How do I change the language settings in my App?
You change your phone settings to the language you prefer. For example, if you want your App in Arabic, go to your phone’s settings and change the system language to Arabic. The Chalhoub ENTERTAINER App will automatically reflect this language change the next time you use it.
How do I log in via another device?
AC Great ENTERTAINER members can now only sign in to their account on one device at a time. Should you sign in to your account using a second device, you will automatically be signed out of the other.
I forgot my password. How can I sign in to the Chalhoub ENTERTAINER?
If you forget the password for your Chalhoub ENTERTAINER account then simply click/tap on the ‘Forgot Password’ link on the website or App. You will receive an e-mail from us with detailed instructions on resetting your password.
Do I need an internet connection to redeem Chalhoub ENTERTAINER mobile offers?
To redeem offers from the App you will need either a Wi-Fi or 3G connection. This is so your account can be updated and your redemptions removed from the available offers in real time. This means that if you are sharing the mobile product with a friend or relative, you will be able to see the offers available in real time.
How do I redeem an ENTERTAINER offer from the Chalhoub ENTERTAINER App?
Making a redemption through your App is as easy as 1, 2, 3! Here’s how it goes:
1. Tap on the offer you want to redeem.
2. Ask the merchant to enter their PIN.
3. The merchant will then note down the redemption code from the app and apply the discount to your bill.
If I go to a participating outlet and I hit redeem on an offer on my Chalhoub ENTERTAINER account and find that they do not accept the offer for some reason, can I cancel the redemption?
Yes, you can cancel the redemption at any point until the teller successfully enters their merchant PIN. However please note that a completed redemption cannot be reversed. We are unable to reinstate offers within the Chalhoub ENTERTAINER App.
How to I retrieve the redemption code for a redeemed offer?
If you need to retrieve the redemption code to give to the merchant from your app please follow the below steps”
• Select the profile symbol at the bottom of the screen (last icon from the right)
• Select setting icon
• Select “redemption history” from the menu list
• Click on the offer you wish to take the number from
Can I see how much I have saved?
Yes, when you successfully redeem an offer you will see an estimate of how much you have just saved. If you go to the ‘Savings’ tab within the App menu you will see the total amount of estimated savings you have made since using your Chalhoub ENTERTAINER mobile app
How can I change the currency that is used within the App?
To change the currency shown
• Select the profile symbol at the bottom of the screen (2nd icon from the right)
• Select setting icon
• Select edit account
• Select my information
How do I find out how many offers I have left for a particular outlet on my App account?
Go to the merchant details screen and you will see all the offers available for that merchant. You will see how many are available, how many are locked and how many have already been redeemed.
I have redeemed an offer at one location but the offer is showing as redeemed at all locations on my app.
For each merchant you get 3 offers in total. When you redeem an offer it will show as redeemed at all locations for that merchant. Once you have redeemed all 3 offers for a merchant, all locations will be locked.
Do I have access to the Rules of Use via my App?
Yes, validity and Rules of Use are contained within the Offer Screen as well as within the Account section.
How do I redeem more than one offer at the same time on the App – e.g. when I am with a group of friends and I have offers available to use?
If you want to redeem more than 1 offer at the same time then you need to go through the redemption process 3 times with the teller and he/she will then produce your bill with the total discount applied.
How does the App work when using offers from the Beauty & Fitness section– e.g. when I go to a spa alone and want to use my offer for the next visit?
The spa will accept your redemption in the normal way and then provide you with a certificate which you need to present the next time you visit the outlet. The certificate will contain the exact details of the complimentary treatment or service. You may use the certificate for:
• Another complimentary treatment for yourself during your current visit or to extend your treatment.
• A complimentary treatment for your family member or friend to use during your current visit.
• A complimentary treatment or service at a later date but before the expiration date of your product.
*These offers fall into the following categories: Spas, Medical & Wellness, Dental Clinics, Beauty, Hair & Nails, Gents Grooming, and Health & Fitness.
ENTERTAINER CUSTOMER SUPPORT
How can I contact you for support/questions for your products?
We have contact point for our customers to reach us and are always be happy to help you out.
• Email us: [email protected]