FAQs
General
1. What is ENTERTAINER with HSBC?
ENTERTAINER with HSBC is a programme that can be accessed via the ENTERTAINER with HSBC App. It is exclusively available to HSBC main credit cardholders issued by HSBC Bank (Singapore) Limited. It offers Buy One Get One Free ("ENTERTAINER offers") promotions at restaurants, wellness, entertainment merchants and more across Singapore, Malaysia, London, South Africa and UAE.
2. Is ENTERTAINER with HSBC available to everyone?
Only HSBC main credit cardholders (issued by HSBC Bank (Singapore) Limited) can enroll for ENTERTAINER with HSBC.
3. Do I have to pay for ENTERTAINER with HSBC?
There is no fee required. Each HSBC main credit cardholder is entitled to one complimentary account regardless of how many HSBC main credit cards each customer owns.
4. Existing HSBC credit cardholder: How do I enroll for ENTERTAINER with HSBC?
For HSBC main credit cardholders who are already registered with ENTERTAINER with HSBC previously, the new merchants and vouchers for each respective merchant for 2025 will be automatically refreshed within the app on 2 January 2025.
For existing HSBC main credit cardholders who have yet to activate your ENTERTAINER with HSBC account, you may continue to use the VIP key issued to you previously. Alternatively, you may also contact our Customer Service hotline to retrieve details of your VIP key.
5. New HSBC credit cardholder: How do I enroll for ENTERTAINER with HSBC?
For new HSBC main credit cardholders, you will receive an email from HSBC 2 weeks after the card opening date with your unique 9 digit VIP Key to activate your complimentary account. Look out for ‘HSBC Bank (Singapore) Limited’ in your email inbox.
If you have not received this email or can no longer find it, please contact our customer care at 1800-HSBC NOW (1800-4722 669) or (65) 64722 669 if you are overseas to retrieve your unique 9 digit VIP Key.
6. What type of accounts am I eligible for?
Each HSBC Premier Mastercard® main cardholder and each HSBC Visa Infinite main cardholder will receive one complimentary ENTERTAINER with HSBC Premium account, and all other HSBC main credit card holders will receive one complimentary ENTERTAINER with HSBC Standard account. If you hold two main credit cards, you will only be eligible for one ENTERTAINER with HSBC account.
7. Why can’t I find the ENTERTAINER with HSBC App in my App Store?
‘ENTERTAINER with HSBC’ is only available in the following App Stores: Singapore. Your App Store may be set to scan another country/region’s store, this could be because of where you originally bought your phone or perhaps because you have chosen to switch stores. Please switch back to your local App Store and search again.
8. How do I activate my ENTERTAINER with HSBC App?
a) Type ‘ENTERTAINER with HSBC’ into your App Store’s search tab.
b) Download and install the ENTERTAINER with HSBC App into your smartphone or tablet.
c) Make a note of your unique 9 digit VIP Key that was emailed to you.
d) Open the App and follow the instructions on your smartphone or tablet screen.
9. How does ENTERTAINER with HSBC work?
To redeem an offer, simply tap on the offer on your phone and follow the process to redeem it when you ask for the bill at an outlet. For travel offers, inform the hotel that you intend to use the ENTERTAINER with HSBC voucher at reservation, prior to your visit with them. Payment must be made with an HSBC credit card issued by HSBC Bank (Singapore) Limited (except HSBC corporate cards, and HSBC debit cards) to redeem any offers. For further information please refer to the ENTERTAINER with HSBC’s Rules of Use.
Your ENTERTAINER with HSBC account
10. I did not receive / forgot my unique 9 digit VIP Key that was issued by HSBC, what should I do?
Please contact our customer care at 1800-HSBC NOW (1800-4722 669) or (65) 64722 669 if you are overseas to retrieve your unique 9 digit VIP Key)
For easy access, please note the following steps:
Step 1 – Call in to 1800-HSBC NOW (1800-4722 669) or (65) 64722 669 if you are overseas
Step 2 – Enter your 7-digit NRIC Number/ 12-digit Account Number/ 16 Credit Card Number followed by the # key
Step 3 – Key in your 6-digit Phone Banking PIN (if you do not have a Phone Banking PIN, simply press # to reset your PIN with a SMS-OTP).
Step 4 – Press 2 for Card Services
Step 5 – Press 3 for Card Fees, Rewards & Benefits
Step 6 – Press 4 for Card Benefits & Promotions to speak to our Customer Care.
11. I’ve logged out of my account and cannot remember the password to log back into my account. What should I do?
Click on ‘Forgot password’ on the sign in screen of the App and an email will be sent to the email address you had keyed in during registration for ENTERTAINER with HSBC. The email will contain instructions on how you can reset your password. Once your password is reset, you can open the App again and type in your email address and new password to log back into your account.
12. What happens if I change my mobile device?
The App is registered to the email address you had submitted to The ENTERTAINER when activating your account. Simply download and install the ENTERTAINER with HSBC App again and use the same email address and password you had set, to register your new phone. Your savings and redemption history will be saved and accessible.
13. Can someone else download the ENTERTAINER with HSBC App and use the ENTERTAINER with HSBC account on my behalf?
No. Only HSBC main credit cardholders are entitled to use this App and as such, the unique VIP Key is for your use only. Your unique VIP Key will become invalid if used by someone else. The offers within the App are only valid when paying the final bill with your HSBC credit card.
14. How many smartphone / tablets can I use to log into my ENTERTAINER with HSBC account?
You can only access your account on one device at a time
Merchant Offers
15. How do I see the different merchants available within the products?
You can view merchants filtered by category and location. You can also search for a specific merchant by entering your search terms in the fields and see which merchants are available to you.
16. How many merchants are available in ENTERTAINER with HSBC? How many offers are there for each merchant?
ENTERTAINER with HSBC has 500 merchants across markets such as Singapore, Malaysia, London, South Africa and UAE.
17. What are the restrictions on the offers?
The offers are valid throughout the year, excluding public holidays and eve of public holidays and any special occasions as determined by respective merchants. Please refer to the Rules of Use for more information on which public holidays are listed for each location.
18. How many offers are there for each participating merchant?
For the ENTERTAINER offers with Buy One Get One Free promotion, there are 1 offer per merchant each ENTERTAINER with HSBC Standard account. There are 2 offers per merchant within each ENTERTAINER with HSBC Premium account. All these offers will not be refreshed once utilized. However, you can buy back vouchers with Coins earned.
19. How many offers (non-Hotel category) may I use at any one time?
For the ENTERTAINER offers with Buy One Get One Free promotion and more, there are up to 2 offers per merchant within each account. Each offer is depletable and so, it can be used only once by 2 people. Each offer must be used by a minimum of 2 people (excluding some Beauty & Fitness and Retail & Services Offers). After you have redeemed 1 offer at the merchant outlet, that offer will be removed from your App. Once the remaining offer(s) are used, your account will show that your offers for that merchant have been fully redeemed and you do not have any more offers for use for that merchant.
Up to a maximum of 4 offers may be used per visit/booking/table for a group of 8 people or more, as per the below Table 1:
Example:
You would like to visit a selected merchant for lunch. There are 2 offers listed under that merchant as follows:
Offer 1: Main Menu Item
Offer 2: Lunch Buffet
If you would like to enjoy the 1-for-1 Lunch Buffet, you can enjoy only 1 free Lunch Buffet when 2 persons dines. However, if you have a party of 4 and wish to enjoy 1-for-1 Lunch Buffet, then another person in your party of 4 would also need to have the ENTERTAINER with HSBC App so they can utilize their offer (1 offer can be redeemed for 1 free Lunch Buffet in this scenario). If you are unsure, please do check with the respective merchant prior to ordering.
20. Where should I find the latest offers?
The offers may be removed from the ENTERTAINER with HSBC app without notice from time to time. Kindly check that relevant offer is available on the app on the day of visit/purchase. All information on the app is the most updated.
Redemption of ENTERTAINER with HSBC Offers
21. Do I need an internet connection to redeem ENTERTAINER with HSBC offers?
To redeem offers from ENTERTAINER with HSBC, you will need either a Wi-Fi or mobile data connection. This is so that your account can be updated and your redemptions removed from the available offers in real time. The merchant will also receive an e-mail once a redemption is made, this enables them to honour the offer and apply your discount as it verifies the redemption.
22. How do I redeem an offer from ENTERTAINER with HSBC?
When you request for your bill, notify the person attending to you that you want to redeem ENTERTAINER with HSBC offer and show them your HSBC credit card. Tap on the offer you want to redeem and be sure that the outlet is correct because some merchants have offers that can be redeemed at more than one outlet. The App will ask for the merchant’s PIN. Simply ask the merchant to enter their merchant PIN on your smartphone, and when they have done this you will get a confirmation notice on your screen. The merchant will make a note of the reference number that appears on your screen so you should allow them to do this. If you accidentally moved past this then you can still see the redemption confirmation reference by going to ‘Savings’ and then ‘Redemption History’. The merchant will then prepare your bill with the discount applied.
23. Must I pay with an HSBC Credit Card?
In order to redeem the offers on ENTERTAINER with HSBC, all payment must be made with an HSBC credit card issued by HSBC Bank (Singapore) Limited (except HSBC corporate cards, and HSBC debit cards).
24. If I go to a participating outlet and I hit redeem on an offer on my App account and find that they do not accept the offer for some reason, can I cancel the redemption?
Yes you can cancel the redemption at any point before the merchant successfully enters their merchant PIN. However, please note that a completed redemption cannot be reversed. The ENTERTAINER is unable to reinstate mobile offers within the ENTERTAINER with HSBC App.
25. I have redeemed an offer at one location but the offer is showing as redeemed at all locations on ENTERTAINER with HSBC.
Offers for merchants are not location specific. For example, if you have a total of 2 offers in the App for merchant A and merchant A has 6 different outlets. After you have redeemed 1 offer at an outlet, you will have 1 offer remaining for use at any of merchant A’s 6 outlets. After you have used your remaining offer, your account will show that your offers for merchant A have been fully redeemed and you will not have any offers left for redemption.
26. Do I have access to the Rules of Use via my App?
Yes, validity and Rules of Use are contained within the Offer Screen as well as within the ‘Help & Support’ section within the ENTERTAINER with HSBC App.
27. How do I redeem more than one offer at the same time on ENTERTAINER with HSBC – e.g. when I am with a group of friends and I have 2 offers available to use?
You can only redeem one offer at a time within the App. So if you want to redeem 2 offers at the same time, then you need to go through the process 2 times with the merchant and he/she will then produce your bill with the total discount applied.
28. How does ENTERTAINER with HSBC work when using offers from the Beauty & Fitness section?
The spa will accept your redemption in the normal way and provide you with a certificate which you need to present the next time you visit the outlet. The certificate will contain the exact details of the complimentary treatment or service. You may use the certificate for:
• Another complimentary treatment for yourself during your current visit or to extend your treatment.
• A complimentary treatment for your family member or friend to use during your current visit.
• A complimentary treatment or service at a later date but before the expiration date of your product.
• These offers fall into the following categories: Spas, Medical & Wellness, Dental Clinics, Beauty, Hair & Nails, Gents Grooming, Health & Fitness.
Coins and Badges
29. What are Coins and how do you earn them?
Coins are a virtual currency that works like a loyalty programme. You earn Coins by redeeming offers on the App and can use Coins to buy back vouchers that you have already redeemed at your favourite locations.
30. How do I unlock Badges?
The more offers you redeem the more Badges you’ll collect! For example, redeem at least 5 offers, and you’ll become an Ambassador! Every time you collect a new badge, you will also receive bonus Coins.
31. How do I find out how many Coins I have?
Log onto your account and your Coin balance can be found at the top of your profile page.
32. How do I spend my Coins?
Turn your Coins into more savings. Buy back your favourite offer by simply clicking the yellow box shown next to the merchant offer.
ENTERTAINER with HSBC customer support
33. Who should I contact for support/questions on ENTERTAINER with HSBC merchant offers, redemption of offers, account login and technical difficulties in the App?
Use the 24/7 Web Chat function which is available in ‘My Profile’> ‘Settings’/’Preferences’ > ‘Help and Support’ > ‘Help & Live Chat’ within ENTERTAINER with HSBC App for instant issue resolution and assistance.