FAQs

1. INTRODUCTION OF ALBILAD COUPON APP

What is AlBilad Coupon app?

The AlBilad Coupon app offers unbeatable value with Buy One Get One Free incentives at the best restaurants, spas, hotels, fitness outlets, entertainment and more across the Middle East, Asia, Africa and Europe.

How does AlBilad Coupon work?

Download the AlBilad Coupon app into your smartphone. Follow the instructions to register an account. To redeem, simply tap on the offer on your phone and follow the process to redeem it when you ask for the bill at the outlet. The travel offers work slightly differently as you need to tell the hotel you intend to use an AlBilad Coupon prior to your visit with them, right as you make your reservation.

How do I see the different merchants available within the AlBilad Coupon app?

You can view merchants filtered by location and category. You can also search for specific merchants, offers and hotels. Your search has to be specific to the country location. Enter your search terms in the fields and see all merchants and offers are available.

How many offers are available in AlBilad Coupon app?

The AlBilad Coupon app contains over 4,000 Buy One Get One Free offers across the Middle East, Asia, Africa and Europe.

Are hotel offers available?

The AlBilad Coupon app includes offers for 4 and 5 star hotels and resorts across the Middle East, Africa, Asia Indian Ocean and Europe.

How long are AlBilad Coupon offers valid for?

AlBilad Coupon offers are valid from 15th May 2017 until 14th May 2017, excluding public holidays and other specific days – all of which are mentioned in our Rules of Use within the app (Subject to merchant change).

How can I get an AlBilad Coupon app?

You can acquire an AlBilad Coupon app by downloading the app from the Apple or Android app stores. To activate the app, you will require a 9-digit key that you will enter upon registration. The 9-digit key is provided by Bank AlBilad.

Which languages can I use my AlBilad Coupon app in?

AlBilad Coupon app is available in English and Arabic.

How do I change the language settings in my App?

To use AlBilad Coupon app in the language of your choice, simply change your phone settings to the language you prefer. For example, if you want your App in Arabic, go to your phone’s settings and change the system language to Arabic. Al Bilad Coupon app will automatically reflect this language change the next time you use it.

2. REDEEMING ALBILAD COUPON OFFERS

How do I redeem an AlBilad Coupon offer?

Search for the merchant offer within the App. Then tap redeem and enter in your unique PIN number (This is the 4-digit PIN code asked from you on registration). The merchant will then enter their PIN number to acknowledge that they are accepting the offer. The same process will be repeated to redeem more offers for the same bill.

How many offers may I use at one time?

A maximum of 4 offers can be used at one time. You can use 1 offer per 2 people and a maximum of 4 offers for 8 guests. In most cases, you must be using 1 offer for at least 2 persons visiting with any of our merchants – except for Body offers which may be redeemed both times by the same person.

What are the restrictions on the offers?

Our offers have very few restrictions on the times or days when they can be used. They are valid throughout the year, excluding some key public holidays and exclusions. Please see the Rules of Use for more information on which public holidays are listed for your location.

What happens if merchants close during the validity period?

Please read the Rules of Use for additional information on the acceptance and validity of offers in our products.

What restrictions do the offers have on them?

AlBilad Coupon offers are not valid during public holidays or other holidays such as 25 December. Please note we do observe region-specific days off. You can view all the exclusions within the Rules of Use.

3. ALBILAD COUPON APP

Where can I download AlBilad Coupon app?

The App can be downloaded from the Apple App Store, Google Play, and Samsung Apps. Click on the correct link to download to your device:
Apple:
Coming Soon !

Google Play:
Coming Soon !

Samsung Apps:
Coming Soon !

Do I have to pay for AlBilad Coupon App?

AlBilad Coupon app is free to download and can be easily found on your smartphone’s app store.

Can I access the offers on different devices?

You can log into your account up to a maximum of 10 devices, so you can share your account with family using the same log-in details.

I forgot my password. How can I sign in to the AlBilad Coupon app?

If you forget the password for your AlBilad Coupon account then simply click/tap on the ‘Forgot Password’ link on the website or App. You will receive an e-mail from us with detailed instructions on resetting your password.

Do I need an internet connection to redeem Entertainer mobile offers?

To redeem offers from the App you will need either a Wi-Fi or 3G connection. This is so your account can be updated and your redemptions removed from the available offers in real time. This means that if you are sharing the mobile product with a friend or relative, you will be able to see the offers available in real time. The merchant will also receive an e-mail once a redemption is made, this enables them to honor the offer and apply your discount as it verifies the redemption.

How do I redeem an AlBilad Coupon offer from the AlBilad Coupon app?

When you request your bill, you must notify the person attending to you that you want to redeem an AlBilad Coupon offer using your smartphone. Then, while the teller is watching, you just tap to redeem the offer (be sure that the outlet is correct because some merchants have offers that can be redeemed at more than one outlet). Simply ask the teller to enter their merchant PIN on your smartphone, and when they have done this you will get a confirmation notice on your screen. The teller will most likely want to make a note of the reference number that appears on your screen so you should allow them to do this. If you accidentally moved past this then you can still see the redemption confirmation reference by going to ‘Savings’ and then ‘Redemption History’. The teller will then prepare your bill with the discount applied. The merchant will receive a receipt of the redemption by email and this will contain the same reference number for security purposes.

If I go to a participating outlet and I hit redeem on an offer on my AlBilad Coupon account and find that they do not accept the offer for some reason, can I cancel the redemption?

Yes, you can cancel the redemption at any point until the teller successfully enters their merchant PIN. However please note that a completed redemption cannot be reversed. We are unable to reinstate mobile offers within the AlBilad Coupon app.

Can I see how much I have saved?

Yes, when you successfully redeem an offer you will see an estimate of how much you have just saved. If you go to the ‘Savings’ tab within the App menu you will see the total amount of estimated savings you have made since using your AlBiald Coupon app.

How can I change the currency that is used within the App?

To change the currency shown, simply go to the Account tab and tap on ‘My Information’ and select your preferred currency.

How do I find out how many offers I have left for a particular outlet on my App account?

Go to the merchant details screen and you will see all the offers available for that merchant. You will see how many are available, how many are locked and how many have already been redeemed.

Do I have access to the Rules of Use via my App?

Yes, validity and Rules of Use are contained within the Offer Screen as well as within the Account section.

How do I redeem more than one offer at the same time on the App – e.g. when I am with a group of friends and I have offers available to use?

You can currently only redeem one offer at a time within the App. So if you want to redeem 4 offers at the same time then you need to go through the process 4 times with the teller and he/she will then produce your bill with the total discount applied.

How does the App work when using offers from the Body section or products*– e.g. when I go to a spa alone and want to use my offer for the next visit?

The spa will accept your redemption in the normal way and then provide you with a certificate which you need to present the next time you visit the outlet. The certificate will contain the exact details of the complimentary treatment or service. You may use the certificate for:
• Another complimentary treatment for yourself during your current visit or to extend your treatment.
• A complimentary treatment for your family member or friend to use during your current visit.
• A complimentary treatment or service at a later date but before the expiration date of your product.
*These offers fall into the following categories: Spas, Medical & Wellness, Dental Clinics, Beauty, Hair & Nails, Gents Grooming, Health & Fitness.

4. ALBILAD COUPON CUSTOMER SUPPORT

How can I contact you for support/questions for your products?

We have many contact points for our customers to reach us and are always be happy to help you out.
• Email us: AlBiladCouponSuppor@Bankalbilad.com
• Hotline: 920001002

We also have the Entertainer Live Chat available via the help section within your App for instant issue resolution and assistance outside office hours.