1.Etihad faqs

What is EY Staff Entertainer?

EY Staff Entertainer offers unbeatable value with Buy One Get One Free incentives at the best restaurants, spas, hotels, fitness outlets, entertainment and more across the Middle East.

How does EY Staff Entertainer work?

Tap on the offer on your phone and follow the process to redeem it when you ask for the bill at the outlet. The travel offers work slightly differently as you need to tell the hotel you intend to use an EY Staff Entertainer offer prior to your visit with them, right as you make your reservation. The offers within our mobile products are the same as within our printed books and the same Rules of Use and terms apply to them.

How many offers are available in an EY Staff Entertainer product?

Each of our products contains hundreds of Buy One Get One Free offers.

How do I see the different merchants available within the products?

You can view merchants filtered by category and location, as well as search for specific merchants, offers and hotels.. Enter your search terms in the fields and see all merchants and offers are available to you.

Do I receive offers to hotels with my EY Staff Entertainer?

EY Staff Entertainer Travel includes offers for 4 and 5 star hotels and resorts across the Middle East

How long are EY Staff Entertainer products valid for?

Our products are valid for one year, with our products running from Jan 2nd until December 30th each year, excluding public holidays and other specific days – all of which are mentioned in our Rules of Use within the EY Staff Entertainer App.

2.REDEEMING EY STAFF ENTERTAINER OFFERS

How many offers are there for each participating merchant?

There are 3 offers for each participating merchant, which can either all be the same offer or three distinct offers.

How many offers may I use at one time?

A maximum of 4 offers can be used at one time. You can use 1 offer per 2 people and a maximum of 4 offers for 8 guests. In most cases, you must be using 1 offer for at least 2 persons visiting with any of our merchants – except for EY Staff Entertainer Body offers which may be redeemed both times by the same person.

How do I redeem an EY Staff Entertainer offer?

REDEEMING OFFERS USING THE EY STAFF ENTERTAINER APP:
Search for the merchant offer within the App. Then tap redeem and enter in your unique PIN number. The merchant will then enter their PIN number to acknowledge that they are accepting the offer. The same process will be repeated to redeem more offers for the same bill.

What are the restrictions on the offers?

Our offers have very few restrictions on the times or days when they can be used. They are valid throughout the year, excluding some key public holidays and exclusions. Please see the Rules of Use for more information on which public holidays are listed for your location.

What happens if merchants close during the validity period?

Please read the Rules of Use for additional information on the acceptance and validity of offers in our products.

What restrictions do the offers have on them?

EY Staff Entertainer offers are not valid during public holidays or other holidays such as Christmas Day, Please note we do observe region-specific days off. You can view all the exclusions within the Rules of Use .

3.THE EY STAFF ENTERTAINER APP

Where can I download the EY Staff Entertainer App?

The App can be downloaded from the Apple App Store, Google Play, and Samsung Apps. Click on the correct link to download to your device:
Apple:
https://itunes.apple.com/za/app/the-entertainer/id702813714?mt=8

Google Play:
https://play.google.com/store/apps/details?id=com.theentertainerme.entertainer

Samsung Apps:
http://apps.samsung.com/mars/topApps/topAppsDetail.as?productId=000000664060

Can I access the offers on different devices?

Yes, you can. Your account is not device specific; you can log in to your account and redeem your offers from the EY Staff Entertainer App on any device which has data or a Wi-Fi connection.

I forgot my password. How can I sign in to the EY Staff Entertainer App?

If you forget the password for your EY Staff Entertainer account then simply click/tap on the 'Forgot Password' link on the website or App. You will receive an e-mail from us with detailed instructions on resetting your password.

How do I filter the offers by type of merchant?

How do I view offers specific to the city I am currently in?

Can I search by specific location even when I am not at that location?

Yes, you can base your search on any location:

How do I change my PIN in the App?

Do I need an internet connection to redeem EY Staff Entertainer mobile offers?

To redeem offers from the App you will need either a Wi-Fi or 3G connection. This is so your account can be updated and your redemptions removed from the available offers in real time. This means that if you are sharing the mobile product with a friend or relative, you will be able to see the offers available in real time. The merchant will also receive an e-mail once a redemption is made, this enables them to honor the offer and apply your discount as it verifies the redemption. We are working on an offline redemption system – keep checking our website for updates.

How do I redeem an EY Staff Entertainer offer from the EY Staff Entertainer App?

When you request your bill, you must notify the person attending to you that you want to redeem an EY Staff Entertainer offer using your smartphone. Then, while the teller is watching, you just tap to redeem the offer (be sure that the outlet is correct because some merchants have offers that can be redeemed at more than one outlet). The App will prompt you to enter your 4-digit PIN. When you have done this successfully the App will ask for the merchant's PIN. Simply ask the teller to enter their merchant PIN on your smartphone, and when they have done this you will get a confirmation notice on your screen. The teller will most likely want to make a note of the reference number that appears on your screen so you should allow them to do this. If you accidentally moved past this then you can still see the redemption confirmation reference by going to 'Savings' and then 'Redemption History'. The teller will then prepare your bill with the discount applied. The merchant will receive a receipt of the redemption by email and this will contain the same reference number for security purposes.

If I go to a participating outlet and I hit redeem on an offer on my App account and find that they do not accept the offer for some reason, can I cancel the redemption?

Yes, you can cancel the redemption at any point until the teller successfully enters their merchant PIN. However please note that a completed redemption cannot be reversed. We are unable to reinstate mobile offers within the EY Staff Entertainer App.

I have lost my redemption PIN. What do I do?

You can reset your PIN within the Account section of the App, which, depending on your brand of smartphone, is either in the Main Menu or within the Settings screen in the App.

Can I see how much I have saved?

Yes, when you successfully redeem an offer you will see an estimate of how much you have just saved. If you go to the 'Savings' tab within the App menu you will see the total amount of estimated savings you have made since activating your EY Staff Entertainer Mobile Product.

How can I change the currency that is used within the App?

To change the currency shown, simply go to the Account tab and tap on 'My Information' and select your preferred currency.

How do I find out how many offers I have left for a particular outlet on my App account?

Go to the merchant details screen and you will see all the offers available for that merchant. You will see how many are available, how many are locked and how many have already been redeemed.

Do I have access to the Rules of Use via my App?

Yes, validity and Rules of Use are contained within the Offer Screen as well as within the Account section. Click here to view our general Rules of Use.

How do I redeem more than one offer at the same time on the App – e.g. when I am with a group of friends and I have offers available to use?

You can currently only redeem one offer at a time within the App. So if you want to redeem 4 offers at the same time then you need to go through the process 4 times with the teller and he/she will then produce your bill with the total discount applied.

How does the App work when using offers from the EY Staff Entertainer Body section or products*– e.g. when I go to a spa alone and want to use my offer for the next visit?

The spa will accept your redemption in the normal way and then provide you with a certificate which you need to present the next time you visit the outlet. The certificate will contain the exact details of the complimentary treatment or service. You may use the certificate for:
•Another complimentary treatment for yourself during your current visit or to extend your treatment.
• A complimentary treatment for your family member or friend to use during your current visit.
• A complimentary treatment or service at a later date but before the expiration date of your product.
*These offers fall into the following categories: Spas, Medical & Wellness, Dental Clinics, Beauty, Hair & Nails, Gents Grooming, Health & Fitness.

4. EY STAFF ENTERTAINER CUSTOMER SUPPORT

How can I contact you for support/questions for your products?

We have many contact points for our customers to reach us and are always be happy to help you out.
• Email us: [email protected]