FAQs

Mastercard® FAQs

What is the Mastercard Buy 1 Get 1?

The Mastercard Buy 1 Get 1 offers unbeatable value with Buy One Get One Free incentives at the best restaurants, spas, fitness outlets, entertainment and more across the Middle East and Africa.

How does the Mastercard Buy 1 Get 1 work?

Download Mastercard Buy 1 Get 1 from the app store into your smartphone. Follow the instructions to register an account. To redeem, simply tap on the offer on your phone and follow the process to redeem it when you ask for the bill at the outlet.

How do I see the different merchants available within the products?

You can view merchants filtered by category and location, as well as search for specific merchants, offers and hotels. Enter your search terms in the fields and see which all merchants and offers are available to you.

How many offers are available in Mastercard Buy 1 Get 1?

Mastercard Buy 1 Get 1 has 500 to more than 900 Buy One Get One Free offers.

How long are Mastercard Buy 1 Get 1 products valid for?

Mastercard Buy 1 Get 1 are valid for one year, running from Jan 2nd until December 30th each year, excluding public holidays and other specific days – all of which are mentioned in our Rules of Use within the Mastercard Buy 1 Get 1 App.However, there are also merchants that have validity dates from 2nd January until 30th June and 1st July until 30th December.

What are the restrictions on the offers?

Our offers have very few restrictions on the times or days when they can be used. They are valid throughout the year, excluding some key public holidays and exclusions. Please see the Rules of Use for more information on which public holidays are listed for your location. Offers are only valid when paying with a Mastercard® card.

What happens if merchants close during the validity period?

Please read the Rules of Use for additional information on the acceptance and validity of offers in our products .

How many offers may I use at one time?

A maximum of 4 offers can be used at one time, regardless of which product the offers appear in. You can use 1 offer per 2 people and a maximum of 4 offers for 8 guests. In most cases, you must be using 1 offer for at least 2 persons visiting with any of our merchants – Beauty & Fitness offers which may be redeemed both times by the same person. For example, a group of four at a restaurant can redeem with 2 main course offers per bill.

App

Where can I download the Mastercard Buy 1 Get 1?

The App can be downloaded from the Apple App Store, and Google Play Store. Click on the correct link to download to your device:
Apple:
https://itunes.apple.com/pk/app/mastercard-buy-1-get-1/id1089460588?ls=1&mt=8
Google Play:
https://play.google.com/store/apps/details?id=com.theentertainerme.mastercard

Do I have to pay for the Mastercard Buy 1 Get 1?

The Mastercard Buy 1 Get 1 App is free to download and can be easily found on your smartphone’s app store.

Which languages can I use my Mastercard Buy 1 Get 1 App in?

The Mastercard Buy 1 Get 1 app is available in English and Arabic for all regions and countries.

How do I log in via another device?

To log in on another device you simply download the Mastercard Buy 1 Get 1 App from your App store. Once installed you can log into your account on up to 10 devices. Ensure that you use the same credentials (registered email, first 8-digit code of your Mastercard card and password).

How do I add my Mastercard Buy 1 Get 1 key to another device?

You will log into the Mastercard Buy 1 Get 1 app using your e-mail ID, the first 8 digits of the Mastercard card and password that you used when you registered the first time.

How do I log someone out of my account?

We advise our customers that they should share their account with trusted family members, however should you need to log someone out of your account you can log into our website and select “Change Password” form your dashboard
https://www.theentertainerme.com/login

How to get more offers?

If you are an Android user, you can upgrade your offers by signing back in to the Mastercard Buy 1 Get 1 app using the first 8-digits of the higher card type. E.g. if you have initially activated the app with your Mastercard Gold card and you have acquired a Mastercard World EliteTM card, simply log out from the app and sign back in using the same email address and enter the first 8 digits of your Mastercard World Elite card. If you are an Apple user, you can click here to update your information. Enter your registered email address and the first 8 digits of your new Mastercard card. After completing this, please sign back into the Mastercard Buy 1 Get 1 app.

I forgot my password. How can I sign in to the Mastercard Buy 1 Get 1 App?

If you forget the password for your Mastercard Buy 1 Get 1 account then simply click/tap on the ‘Forgot Password’ link on the website or App. You will receive an e-mail from us with detailed instructions on resetting your password.

Do I need an internet connection to redeem Mastercard Buy 1 Get 1 mobile offers?

To redeem offers from the App you need to be connected via Wi-Fi or mobile data. This is so your account can be updated and your redemptions removed from the available offers in real time. This means that if you are sharing the mobile product with a friend or relative, you will be able to see the offers available in real time. The merchant will also receive an e-mail once a redemption is made, this enables them to honor the offer and apply your discount as it verifies the redemption.

How do I redeem a Mastercard Buy 1 Get 1 offer from the Mastercard Buy 1 Get 1 app?

When you request your bill, you must notify the person attending to you that you want to redeem a Mastercard Buy 1 Get 1 offer using your smartphone. Then, while the attendant is watching, you just tap to redeem the offer. Please be sure that the outlet is correct, as some merchants have offers that can be redeemed at more than one outlet. The app will prompt you to enter your 4-digit PIN. Once you have done this successfully, the app will ask for the merchant’s PIN. Simply ask the attendant to enter his/her merchant PIN on your smartphone, and once they have done this, you will get a confirmation notice on your screen. The attendant will most likely want to make a note of the reference number that appears on your screen, so you should allow them to do so. If you accidentally move past this, then you should access the redemption confirmation reference by going to ‘Savings’ and then ‘Redemption History.’ The attendant will then prepare your bill with the discount applied. The merchant will receive a receipt of the redemption via email, and this will contain the same reference number for security purposes.

If I go to a participating outlet and I hit redeem on an offer on my Mastercard Buy 1 Get 1 App account and find that they do not accept the offer for some reason, can I cancel the redemption?

Yes, you can cancel the redemption at any point until the teller successfully enters their merchant PIN. However please note that a completed redemption cannot be reversed. We are unable to reinstate mobile offers within the Mastercard Buy 1 Get 1 App.

How to I retrieve the redemption code for a redeemed offer?

If you need to retrieve the redemption code to give to the merchant from your app please follow the below steps”
• Select a category such as Food & Drink
• Select the profile symbol at the bottom of the screen (last icon from the right)
• Select Account
• Select “redemption history” from the menu list
• Click on the offer you wish to take the number from

I have lost my redemption PIN. What do I do?

You can reset your PIN within the Account section of the App, which, depending on your brand of smartphone, is either in the Main Menu or within the Settings screen in the App.

Can I see how much I have saved?

Yes, when you successfully redeem an offer you will see an estimate of how much you have just saved. If you go to the ‘Savings’ tab within the App menu you will see the total amount of estimated savings you have made since using your mobile app .

How can I change the currency that is used within the App?

To change the currency shown
• Select a category such as Food & Drink
• Select the profile symbol at the bottom of the screen (2nd icon from the right)
• Select account
• Select my information

How do I find out how many offers I have left for a particular outlet on my App account?

Go to the merchant details screen and you will see all the offers available for that merchant. You will see how many are available, how many are locked and how many have already been redeemed.

Do I have access to the Rules of Use via my App?

Yes, validity and Rules of Use are contained within the Offer Screen as well as within the Account section.

How do I redeem more than one offer at the same time on the App – e.g. when I am with a group of friends and I have offers available to use?

You can currently only redeem one offer at a time within the App. So if you want to redeem 4 offers at the same time then you need to go through the process 4 times with the teller and he/she will then produce your bill with the total discount applied.

How does the App work when using offers from the Beauty & Fitness section-e.g. when I go to a spa alone and want to use my offer for the next visit?

The spa will accept your redemption in the normal way and then provide you with a certificate which you need to present the next time you visit the outlet. The certificate will contain the exact details of the complimentary treatment or service. You may use the certificate for:
• Another complimentary treatment for yourself during your current visit or to extend your treatment
• A complimentary treatment for your family member or friend to use during your current visit
• A complimentary treatment or service at a later date but before the expiration date of your product
*These offers fall into the following categories: Spas, Medical & Wellness, Dental Clinics, Beauty, Hair & Nails, Gents Grooming, Health & Fitness.

Mastercard Buy 1 Get 1 Customer Support

How can I contact you for support/questions for your products?

We have many contact points for our customers to reach us and are always be happy to help you out.
• Email us:
[email protected]