FAQs

1. AlAhli Saver Faqs

What is AlAhli Saver Mobile app?

AlAhli Saver offers unbeatable value with Buy One Get One Free incentives at the best restaurants, spas, hotels, fitness outlets, entertainment and more!

How does AlAhli Saver App work?

Simply tap on the offer on your phone and follow the process to redeem it when you ask for the bill at the outlet. The travel offers work slightly differently as you need to tell the hotel you intend to use an AlAhli Saver prior to your visit with them.

How do I see the different merchants available within the products?

You can view merchants filtered by category and location, as well as search for specific merchants, offers and hotels.

Do I receive offers to hotels with AlAhli Saver?

Yes, AlAhli Saver includes Hotel offers

How long are AlAhli Saver valid for?

AlAhli Saver are valid for one year, running from Jan 2nd until December 30th each year, excluding public holidays and other specific days – all of which are mentioned in our Rules of Use within the app.

Which languages can I use my AlAhli Saver App in?

AlAhli Saver App is available in English and Arabic.

How do I change the language settings in my App?

To use AlAhli Saver App in the language of your choice, simply change your phone settings to the language you prefer. For example, if you want your App in Arabic, go to your phone’s settings and change the system language to Arabic. AlAhli Saver App will automatically reflect this language change the next time you use it.

2. REDEEMING ALAHLI SAVER

How many offers are there for each participating merchant?

There are 3 offers for each participating merchant, which can either all be the same offer or three distinct offers.

How many offers may I use at one time?

A maximum of 4 offers can be used at one time. You can use 1 offer per 2 people and a maximum of 4 offers for 8 guests. In most cases, you must be using 1 offer for at least 2 persons visiting with any of our merchants – except for Body offers which may be redeemed both times by the same person.
REDEEMING OFFERS USING ALAHLI SAVER APP: Search for the merchant offer within the App. Then tap redeem and enter in your unique PIN number. The merchant will then enter their PIN number to acknowledge that they are accepting the offer. The same process will be repeated to redeem more offers for the same bill.

What are the restrictions on the offers?

Our offers have very few restrictions on the times or days when they can be used. They are valid throughout the year, excluding some key public holidays and exclusions. Please see the Rules of Use for more information on which public holidays are listed for your location.

What happens if merchants close during the validity period?

Please read the Rules of Use for additional information on the acceptance and validity of offers in our products.

What restrictions do the offers have on them?

AlAhli Saver offers are not valid during public holidays or other holidays such as Christmas Day, Please note we do observe region-specific days off. You can view all the exclusions within the Rules of Use.

3. ALAHLI SAVER APP:

Where can I download AlAhli Saver App?

The App can be downloaded from the Apple App Store, Google Play, and Samsung Apps. Click on the correct link to download to your device:
Apple:
https://itunes.apple.com/us/app/alahli-saver/id1095608639?ls=1&mt=8

Google Play:
https://play.google.com/store/apps/details?id=com.theentertainerme.ncbentertainer

Do I have to pay for AlAhli Saver App?

AlAhli Saver App is free to download and can be easily found on your smartphone’s app store.

Can I access the offers on different devices?

You can log into your account on up to 10 devices maximum, so you can share your account with family.

I forgot my password. How can I sign in to AlAhli Saver?

If you forget the password for your AlAhli Saver account then simply click/tap on the ‘Forgot Password’ link on the website or App. You will receive an e-mail from us with detailed instructions on resetting your password.

Do I need an internet connection to redeem AlAhli Saver mobile offers?

To redeem offers from the App you will need either a Wi-Fi or 3G connection. This is so your account can be updated and your redemptions removed from the available offers in real time. This means that if you are sharing the mobile product with a friend or relative, you will be able to see the offers available in real time. The merchant will also receive an e-mail once redemption is made, this enables them to honor the offer and apply your discount as it verifies the redemption. We are working on an offline redemption system – keep checking our website for updates.

How do I redeem offers from the AlAhli Saver App?

When you request your bill, you must notify the person attending to you that you want to redeem an offer from AlAhli Saver using your smartphone. Then, while the teller is watching, you just tap to redeem the offer (be sure that the outlet is correct because some merchants have offers that can be redeemed at more than one outlet). The App will prompt you to enter your 4-digit PIN. When you have done this successfully the App will ask for the merchant’s PIN. Simply ask the teller to enter their merchant PIN on your smartphone, and when they have done this you will get a confirmation notice on your screen. The teller will most likely want to make a note of the reference number that appears on your screen so you should allow them to do this. If you accidentally moved past this then you can still see the redemption confirmation reference by going to ‘Savings’ and then ‘Redemption History’. The teller will then prepare your bill with the discount applied. The merchant will receive a receipt of the redemption by email and this will contain the same reference number for security purposes.

If I go to a participating outlet and I hit redeem on an offer on AlAhli Saver and found that they do not accept the offer for some reason, can I cancel the redemption?

Yes, you can cancel the redemption at any point until the teller successfully enters their merchant PIN. However please note that a completed redemption cannot be reversed. We are unable to reinstate mobile offers within the AlAhli Saver App.

I have lost my redemption PIN. What do I do?

You can reset your PIN within the Account section of the App, which, depending on your brand of smartphone, is either in the Main Menu or within the Settings screen in the App.

Can I see how much I have saved?

Yes, when you successfully redeem an offer you will see an estimate of how much you have just saved. If you go to the ‘Savings’ tab within the App menu you will see the total amount of estimated savings you have made since purchasing your AlAhli Saver Mobile Product.

How can I change the currency that is used within the App?

To change the currency shown, simply go to the Account tab and tap on ‘My Information’ and select your preferred currency.

How do I find out how many offers I have left for a particular outlet on AlAhli Saver account?

Go to the merchant details screen and you will see all the offers available for that merchant. You will see how many are available, how many are locked and how many have already been redeemed.

Do I have access to the Rules of Use via my App?

Yes, validity and Rules of Use are contained within the Offer Screen as well as within the Account section.

How do I redeem more than one offer at the same time on the App – e.g. when I am with a group of friends and I have offers available to use?

You can currently only redeem one offer at a time within the App. So if you want to redeem 4 offers at the same time then you need to go through the process 4 times with the teller and he/she will then produce your bill with the total discount applied.

How does the App work when using offers from the Body section or products*– e.g. when I go to a spa alone and want to use my offer for the next visit?

The spa will accept your redemption in the normal way and then provide you with a certificate which you need to present the next time you visit the outlet. The certificate will contain the exact details of the complimentary treatment or service. You may use the certificate for:
• Another complimentary treatment for yourself during your current visit or to extend your treatment.
• A complimentary treatment for your family member or friend to use during your current visit.
• A complimentary treatment or service at a later date but before the expiration date of your product.
*These offers fall into the following categories: Spas, Medical & Wellness, Dental Clinics, Beauty, Hair & Nails, Gents Grooming, Health & Fitness.

4. ALAHLI SAVER CUSTOMER SUPPORT

How can I contact you for support/questions for your products?

We have many contact points for our customers to reach us and are always be happy to help you out.
• Email us: CustomerService@theentertainerme.com
• Get in touch on Facebook: www.facebook.com/TheEntertainerFB
• Drop us a line on Twitter: @EntertainerHelp
We also have live chat available on our website and via the help section within your App for instant issue resolution and assistance outside office hours.