Varghese Kurien (a month ago )
From our favorite restaurant in this side of dubai to our worst restaurant you can have in this side of dubai , within a span of 3 years is unbelievable for us. We came to damac hills in 2020 and for every special occasion, friends meet , family gatherings we always orders from Masala Studio . Food was great and service was even better . But recently our experience with them has been terrible. Their food has become bad and their service even worse. We recently ordered for chicken biryanis and they send us veg biryani 3 of them , we called and tnt us a replacement in broken pots after 1 and half hours , though they promised 30 mins delivery, and then had a very bad time when we questioned them on it . Even the replacement biryani they sent was rubbish put together. Their earlier staff was so curtoeous and friendly and any delay , issues etc were handled well , but the new team , , score a ZERO on customer service and courtesy.
PLEASE DO NOT ORDER FROM MASALA STUDIO , YOU ARE WASTING YOUR MONEY.