Park Hyatt Saigon is a five-star hotel within the city’s most famous square and walking distance to most popular cultural attractions. The hotel houses 245 guestrooms and suites with world-class restaurants and bars, including Opera for Italian cuisine, Square One for Vietnamese and French, Park ... More
Park Hyatt Saigon is a five-star hotel within the city’s most famous square and walking distance to most popular cultural attractions. The hotel houses 245 guestrooms and suites with world-class restaurants and bars, including Opera for Italian cuisine, Square One for Vietnamese and French, Park Lounge, specialising in afternoon tea and 2 Lam Son, the nightlife place-to-be. Relaxation facilities include the Xuan Spa, an elegant pool and fitness centre. Park Hyatt Saigon is only a 25-minute drive from Tan Son Nhat Airport, Vietnam. Less
We discovered a gecko in our room wandering freely on 5th August. We informed Guest Service which is helpful to chase the gecko out of the room. I had sent an email to Front Desk on 6th August to inform about this incident and they were nice to offer a room upgrade for 7th August which I declined as I am checking out on 8th August and it is inconvenient to pack and unpack my luggage. They also offered a free head, shoulder and neck massage. I have requested for the free massage to be changed to a full body massage with discounted rate and I will pay for the service. The Front Office was helpful to change it to a 1-for-1 offer for all spa packages. An appointment was booked at 4pm on 7th August and the Spa Team was copied via email.
On 7th August at around 1540 hrs, we received an in room call from the Spa Team that they wish to change our appointment if we want a full body massage to 20 00 hrs. or to the 8th August as they are not available, citing the reason that they did not see the email timely. We politely rejected them as the notice to change came 15 minutes BEFORE our appointment and we had made prior plans. The Spa Team then informed that they will make the necessary arrangement. When we arrived at the Spa, we wanted to book a 90-minutes full body massage but we were TOLD that ONLY 60-minute packages are available despite the email saying that we are offered 1-for-1 for spa packages. At this juncture, I am simply too exuberated with disappointment that I just accepted what is "offered".
I wish to highlight that it is not our duty to ensure that there is effective internal communication among the various hotel departments that resulted in this unpleasant experience.
We visit HCM often to visit my my in-laws and my stay with Park Hyatt is certainly the most unpleasant and disappointing.More
We stayed at the Park Hyatt for 2 nights. The hotel is in a great location to explore Saigon. It is a wonderful place to come back to from a day of exploring the local atteactions. There ate many great restaurants and cafes nearby. The hotel staffs are extremely helpful and courteous.More
Excellent concierge and helpful staff made the business trip go very smoothly. I would certainly return to the hotel and thought the location was ideal. The restaurants and bars were very good and the pool looked invitingMore
Park Hyatt was a great hotel, which is centrally located in District 1, its close to major landmarks and, shopping malls and restaurants. easy walk to most places. Would recommend as a good place to stayMore
Staff was very responsive and helpful during the stay. Location is in a prime location walking distance to a lot of major areas we wanted to hit. The rooms were luxurious in a European finish. I would definitely come back againMore
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