Khaleej Times invited us to The Yellow Chilli Restaurant Burjuman, Dubai with an AED50 voucher. We arrived at the restaurant at 8:50 p.m. and were seated. We looked over the menu and went over all of the options. There is a very limited selection of Vegetarian menu items to choose from on the menu. The restaurant recommended that we order the signature dish (the best menu item on the menu). We got Basilico & Kuzbara Paneer Tikka, Shaam Savera, Bread Basket (2 Tandoori Rotis + 2 Naan), and Dum Pukht Vegetable Biryani.
After 10 minutes, the staff arrived at our table and informed us that the item Shaam Savera was unavailable due to kitchen pressure from takeaway/delivery orders. We were not disappointed, but we were surprised when the restaurant informed us that at 9 p.m., we will not be able to serve you our signature dish due to kitchen pressure.
I complained to the manager, but he was powerless to help, and we were forced to order an alternative dish. So we substituted Cheese & Cheese Kofta for Shaam Savera.
The food tasted OK but not great. The best part was the Dum Pukht Vegetable Biryani; the rice was delicious, and the masala in the biryani was tasty, but the vegetables used in the biryani were frozen. I also informed the manager that the vegetables used were frozen, to which he said nothing and accepted the situation.
We were dissatisfied, so we asked for the bill after the meal. The restaurant was running a promotion in which the restaurant offered a discount of AED46. I requested that the discount be removed because I will pay AED50 with a voucher. So, even though we didn't bring the voucher, we spent so much that the discount and voucher price were nearly identical.
The funniest part was when I told the staff that I had another AED25 voucher and wanted to redeem it, and he said, "You can go for parcel." I said yes, I'll go get a parcel because we couldn't eat anymore because we were full. So, we got Gulab Jamun with Gulkand ice cream, which cost AED26. I handed the voucher to the staff member, who asked for AED1. I gave him the same, and he asked us to wait outside the restaurant for the parcel to be picked up.
I was surprised to see that there were about ten people waiting for their takeaway food and literally pleading for their delivery, and now we were one of them. The staff came in and handed me my delivery packet, but the ice cream was missing. When I asked the manager about the missing ice cream, he asked his staff, who insulted the manager by giving bad words. I waited and listened to their conversation, and when I asked why they took the full amount (AED25 voucher plus AED1) of the menu when they only gave me half of it, they said it's the way it's done here.
I was taken aback, and this time I was angry as well as disappointed. I placed the parcel on the counter and exited the restaurant, vowing never to return to The Yellow Chilli Restaurant Burjuman, Dubai.More