FAQs
General
What is the HALAGA ENTERTAINER?
We have a range of location-specific products that provide access to these offers for a whole year in Dubai, Abu Dhabi, Saudi, Bahrain.
The offers are simple to use – they are always Buy One Get One Free (or 2-for-1) or 50% Off in select categories -, they can be used seven days a week throughout the year, with minimal exclusion days like Public Holidays, and each merchant provides three offers – allowing you to save on a variety of experiences so that you can do more of what you love.
Which destinations are there offers in?
- ENTERTAINER Dubai & Northern Emirates
- ENTERTAINER Abu Dhabi & Al Ain
How do I change my location? How do I view offers in other destinations?
To view offers in a different location, simply click on the flag icon in the top right of the app home screen.
How long are ENTERTAINER products valid for?
Our products are valid annually from the 2nd of January to the 30th of December. The offers can be used 7 days a week with some exclusion dates, including public holidays and other special occasions. Please read through the Rules of Use for each product to find out specific exclusion dates as they can vary from country to country.
How do I reset my password?
- You’ll find the 'Forgot Password' on the login page of the app or website
- Type in your registered email address
- You’ll receive an email from us with a password reset link
How do I redeem an offer?
Here is a step-by-step guide:
- Find the offer you want to redeem (don’t forget to check that it is valid for the outlet you’re in
- When you ask for the bill or go to pay, just let them know you’d like to redeem an ENTERTAINER offer
- Tap the offer and ask the staff to enter their PIN
- They might want to note down the Redemption Code
- They will bring your bill with your discount applied
How do I search for merchants and offers?
- If you know what you’re looking for there’s a search box right at the top of your homescreen.
- If you want a bit of a browse, you can hit a category button on the homepage to view all merchants and offers in that category.
- You can search by NEW offers, monthly offers, location, mall or hotel.
- You can also filter your search further by offer type, cuisine etc.
When / How can I use ENTERTAINER offers?
Quick Guide to using ENTERTAINER Offers
Redeeming Buy One Get One Free Offers:
- Offers can be used 7 days a week – minimal exclusion days apply.
- A maximum of 4 Buy One Get One Free Offers can be redeemed at one time for a group of 8 people or more.
- One Offer is needed for every 2 people (apart from Beauty & Fitness or Retail & Services offers).
- Your Offer(s) should be presented prior to payment or requesting the bill.
- Offers apply only to the items and terms specified on the offer.
- Offers are not valid in conjunction with any other discount offers, promotions, special menu items or loyalty/rewards programs.
Are there any days when I can’t use an offer? Are there any exclusion days?
UAE / BAHRAIN / SAUDI
- 24th – 25th December (excluding Saudi)
- 31st December (excluding Saudi)
- 1st January (excluding Saudi)
- 14th February (excluding Saudi)
- Eid Al Fitr
- Eid Al Adha
- Islamic New Year
- Martyrs Day / Commemoration Day (excluding Saudi)
- National Day
- Ashoora (Bahrain only)
- National Sports Day (Qatar only)
- Renaissance Day (Oman only)
- Prophet Mohamed’s Birthday (12th September)
- Any other public holiday as announced by the Government.
- Please note a limited number of outlets may be closed over the summer, Ramadan and other selected religious holidays. We cannot be held responsible if an outlet is temporarily or permanently closed during the Offer validity period.
How many offers may I use at one time?
However, there are exceptions:
-
Beauty & Fitness
offers allow two usage options:
- Two people can use one offer during the same visit, with the second treatment or service being free.
- One person can use the offer, paying the full price for the first treatment, and the second visit is free. A voucher is provided for the second visit, and it must be used within the offer's validity period. It's non-transferable and cannot be issued as a gift voucher. - Retail & Services offers can be used by one person per visit according to the terms of the offer.
What if I have issues with redeeming an offer or have other questions?
Speak to us via:
- Email: Send us feedback, comments, questions, love and anything else (except spam) on halaga@theentertainerme.com – we’ll do our best to respond to all emails within 48 hours (about 2 days), so if your enquiry is urgent, live chat is the best option.
How can I cancel a redemption?
We all change our minds, but you can only cancel a redemption before the merchant enters
their 4-digit pin and a reference number is generated. Once the merchant has entered their
4-digit PIN, it can’t be changed, reversed or stopped.
If a mistake has been made please contact halaga@theentertainerme.com.
Using the App
How do I find Offers near me?
Use the search feature or browse the categories within the app to find offers in your area. You can filter results based on location, category, and offer type.
What should I do if I encounter issues redeeming an offer?
- Ask the participating outlet, they might be able to resolve the issue right away.
- Email us at halaga@theentertainerme.com.
Can I use multiple offers in a single transaction?
- A minimum of two people are required for redemption, except for specific Beauty & Fitness, Retail, and Services offers.
- Yes, you can use multiple Buy One Get One Free offers in a single transaction, but
the
number of offers depends on the size of your group. A minimum of two people is
required
for
one redemption with a maximum of four offers that can be redeemed at once.
Technical Support
The app is crashing or freezing. What should I do?
The first step is always to ensure you have the latest version of the app installed.
Secondly, try restarting your device or reinstalling the app.
If the issue persists, contact our support team with details of the problem.
Partnerships & Collaboration
How can businesses or venues become a partner?
Please reach out to our Customer Service team on halaga@theentertainerme.com and they will share your request with the account manager.
Are there any costs for businesses to join the platform?
Costs and terms for businesses vary. Once you’re connected with our business development team you can discuss partnership opportunities and any associated costs.
How can I provide feedback or suggestions for the app?
We welcome feedback and suggestions! You can submit your ideas through the app’s SOS button feature or by contacting our customer team at halaga@theentertainerme.com.
Legal & Compliance
What are the terms and conditions for using the ALDAR ESTATES ENTERTAINER?
Please refer to our Terms and Conditions page on our website for detailed information about the use of our app and services.
How do you handle customer disputes?
Customer disputes are handled in accordance with our policies and applicable laws. Contact our support team for assistance with any disputes or issues you may encounter.
Where can I find your Privacy Policy?
Our Privacy Policy is available on our website and within the app. It details how we collect, use, and protect your personal information.
Privacy & Security
How is my personal information protected?
We take your privacy seriously. Your data is protected using industry-standard encryption and security measures. Please review our Privacy Policy for more details.
How can I update my personal information?
You can update your personal information through the settings page on your app or by logging into your account on our website. Alternatively, contact halaga@theentertainerme.com for further assistance.
CONTACT CUSTOMER SERVICE
How can I contact the ENTERTAINER for support?
Speak to us via:
- Email: Send us feedback, comments, questions, love and anything else (except spam) on halaga@theentertainerme.com – we’ll do our best to respond to all emails within 48 hours (about 2 days), so if your enquiry is urgent, live chat is the best option.