RULES OF USE – QUICK OVERVIEW
HALAGA ENTERTAINER Offers:
- Can be used 7 days a week, at any time during the issuing merchant's trading hours – minimal exclusion days apply
- Up to four (3) 2-for-1 Offers can be redeemed at one time for a group of 8 people or more
- Should be presented prior to payment or requesting the bill
- Are not valid in conjunction with any other discount offers, promotions, special menu items or loyalty/rewards programs
- Members can access all products and offers they have paid for.
- Offers are valid for the duration indicated on the Offer (except the Exclusion days set out below).
- These Rules of Use are drafted in the English language. If translated into any other language other than English, the English language version shall prevail to the extent of any inconsistency.
RULES OF USE – IN FULL
The use of all HALAGA ENTERTAINER Offers (Offers) by HALAGA ENTERTAINER Members are subject to these Rules of Use (Rules) and any terms of use included on the Offers. Users should read these Rules carefully prior to using any Offer.
1. Redeeming Your Offers
- · Redeeming an Offer on your App is very simple:
- Select your chosen Offer for use on the App. If you are in a restaurant or bar, ensure your waiter is informed that you have the App before you ask for the bill.
- Present your mobile device with the chosen Offer to the server prior to the bill being presented.
- The merchant is prompted to enter their P.I.N. (for a select number of merchants, the merchant will also be prompted to fill in the total amount saved and final bill due after discount before being prompted to enter their P.I.N.).
- Once the merchant has entered their P.I.N., the Offer will be redeemed and the item or service will be removed from your bill.
- To redeem more Offers, simply repeat the same process.
- Up to a maximum of 3 Offers per visit/booking/table for a group of 8 people or more can be used:
- In the case of a dispute, the bill must be settled as per local law. Relevant parties will be contacted for resolution
- Offers redeemed are not inclusive of any applicable service charges/taxes including but not limited to V.A.T., .G.S.T. etc. (as applicable) and will be separately charged by merchants in compliance with local tax regulations/laws.
2. Offer Validity
- Offers are valid for the duration indicated on the Offer, unless otherwise specified.
- Offers may change throughout your Membership. We reserve the right to remove and/or amend an Offer at any time and cannot be held responsible or liable in any way if an Offer is removed or amended from the App.
- Offers are only redeemable with the issuing merchant and/or venue
- Offers apply only to the items/services and location(s) specified on the Offer
- Offers are exclusive and not valid in conjunction with any other discount offers, promotions, special offers or dining/loyalty/employee/rewards programmes
- Offers are valid 7 days a week any time during the issuing merchant's trading hours, unless specified on the Offer and minimal exclusion days apply
- Offers redeemed are not inclusive of any applicable service charges.
- Offers redeemed are not inclusive of any taxes including but not limited to V.A.T., .G.S.T. etc (as applicable) and may be separately charged by merchants in compliance with local tax regulations/laws
- If a merchant or venue refuses to honour any Offer, please contact Customer Service
- Unauthorised reproduction, resale or modification of any Offer is prohibited. Offers are void if resold or bartered
- Offers are not redeemable for cash. Unauthorised reproduction, resale or modification of any Offer is prohibited. Offers are void if resold or bartered.
- Three offers are available per merchant and not per outlet. Thus, when you redeem an offer it will show as redeemed at all locations for that merchant. Once you have redeemed all offers for a merchant, all locations will be locked.
3. Food & Drink Offers
- A Main Course/Main Menu Item is defined as the main element of a customer's lunch or dinner, which can include 'Sushi', 'Burger', 'Pizza' and/or 'Pasta'. We are not responsible for the specific layout/design of a merchant's menu. If in doubt, clarify with the server before ordering. One Offer can be used to redeem one qualified item only, unless otherwise specified
- One Offer can be used by 2 people, up to a maximum of 3 Offers per table, for a group of 8 people or more (see Table 1). This Rule applies regardless of the product the Offer is from. E.g. a group of 4 people can redeem 2 Main Course Offers at a restaurant, alternatively they can redeem 1 Cheers Offer and 1 Main Course Offer - redeeming a maximum 2 Offers in total. Shared dishes are not valid for buy one get one free E.g. 3 people sharing 2 main courses or two children sharing one main course/main menu item
- The least expensive item (as listed on the Offer) will be deducted. The two items must be from the same category as marked on the Offer, e.g. buy one "Main Course" and get one "Main Course" free; or buy one "Sushi Set Lunch" and get one "Sushi Set Lunch" free; or buy one "House Beverage" and get one "House Beverage" free.
- Only one bill will be presented per table, per group. No splitting of bills will be allowed.
- Offers are valid solely for the item listed and are not valid for special events (e.g. Iftar, Suhoor, buffets, set price brunch menu, themed nights/events, special menus or in conjunction with B.Y.O), unless otherwise indicated on the Offer
- Offers are not redeemable for breakfast, starters, side dishes, desserts, combos, kids' menu or shared platters*, sharing dishes, mezze unless otherwise indicated on the Offer (*Shared platters include whole fish and sharing meat priced per kilogram)
- If a children's buffet and an adult buffet are on the same bill, the lower priced buffet will be deducted from the bill
- Offers are not valid for delivery or take-away, unless otherwise indicated on the Offer or in the case of Dubai & Abu Dhabi Delivery Offers, ordered directly via our online Delivery
- Discounts do not apply to service charges
- No corkage is allowed, unless otherwise specified
- Offers contained in Informal Dining & Take-away can be used by 1 person, unless otherwise specified
3.6 Attractions & Leisure Offers
- Our Attractions & Leisure section on the App has 2 types of Offers:" Buy One Get One Free" and "Discount Offers"
- A maximum of 4 Offers can be redeemed per booking/visit for a group of 8 people or more (see Table 1)
- "Discount Offers" can be used against the service/item/activity mentioned on the voucher. The discount will apply only on normal rates/prices and cannot be used in conjunction with other promotions or special offers. These Offers would need to be presented before the service/item/activity is purchased.
- Terms & Conditions may vary with a number of activities, so please refer to the individual merchant/outlet for confirmation of minimum/maximum number of people, age restrictions, safety guidelines and other conditions
- Prior booking may be required for certain offers and/or activities
- Offers will not be valid on any public holiday
3.7 Adrenaline Offers
- Our Adrenalin product on the App consists of 25% off Offers only
- Adrenaline Offers can be found in Attractions & Leisure category on the App
- A maximum of 4 Adrenaline Offers can be redeemed per day, per account
- The 25% discount is applied per experience, not on the total bill and cannot be used in conjunction with other promotions or special offers
- Advance booking is required for all experiences and merchants available in the Adrenaline product
- A holding pre-payment is required for certain experiences
- Terms & conditions may vary with a number of activities, so please refer to the individual merchant/outlet for confirmation of minimum/maximum number of people, age restrictions, safety guidelines and other conditions
- Offers are not valid during public holidays (as announced by the particular government the merchant is located at)
3.9 Beauty & Fitness Offers
- Our Beauty and Fitness section has 2 types of Offers:" Buy One Get One Free" and" Discount Offers"
- "Buy One Get One Free" Offers can be redeemed in two ways:
- One Offer can be used by 2 people within the same visit, with the second treatment or service being complimentary
- One Offer can be used by an individual, whereby you must pay full price for the first treatment/service and your second treatment/service will be complimentary on your next visit. The merchant provides a voucher for the second treatment/service to be used on another visit. The complimentary treatment/service must be redeemed by no later than December 31st of that calendar year OR within the 3 months from the date of redemption- whichever comes later. Should the complimentary treatment/service not be redeemed within this period, the complimentary treatment/service will automatically expire. . Please note: gift vouchers cannot be issued for your complimentary treatment/service. The complimentary treatment/service is non-transferable.
- " Discount Offers" can be used against the service/item mentioned on the voucher. The discount will apply only on normal rates/prices and cannot be used in conjunction with any other promotion, discount, special offer or voucher. These Offers would need to be presented before the service/item is purchased.
- Please present the Offer, at the completion of the treatment/service, prior to requesting the bill. If the Offer is in the Health & Fitness section, please present it prior to the commencement of any class or activity
- Prior booking is required
- Fitness Offers are not available for "ENTERTAINER tourist" product Members.
3.10 Fashion & Retail Offers
- There are 2 types of offers for Fashion & Retail Offers: "Discount Offers" and "25% off on the total bill” " Offers
- When redeeming the "Discount Offers" from the Fashion & Retail section, you will be given the discount off on the item/service mentioned on the voucher
- When redeeming one of the "25% off on the total bill" Offers, you will receive a 25% discount off of the total amount from the goods purchased.
- Offers in the Fashion & Retail section are valid solely on the service/item mentioned on the voucher and cannot be used in conjunction with any other offers, promotions, or discounts
- One voucher can be redeemed per visit/bill as long as the requirements mentioned on the voucher are met
3.11 Everyday Services Offers
- There are 2 types of Offers for Everyday Services: "Discount Offers" and "Spend This Get That" Offers
- When redeeming the "Discount Offers" from the Everyday Services section, you will be given the discount on the item/service mentioned on the voucher
- When redeeming one of the "Spend This Get That" Offers, you will have to spend the amount mentioned on the Offer in order to receive the mentioned discount off your bill
- Offers in the Everyday Services section are valid solely on the service/item mentioned on the voucher and cannot be used in conjunction with any other offers, promotions or discounts
- One voucher can be redeemed per visit/bill as long as the requirements mentioned on the voucher are met
- Everyday Services Offers are not available for "ENTERTAINER tourist" product Members.
Exclusion days
Offers can be used 7 days a week, excluding the following days in the
following markets and any
other public holidays as announced by the applicable government (subject
to merchant
discretion).
UAE / BAHRAIN
KINGDOM OF SAUDI ARABIA
UAE / BAHRAIN
- December 24th
- December 25th
- December 31st
- 1 January
- Eid Al Fitr
- Eid Al Adha
- February 14th
- Martyrs Day / Commemoration Day
- National Day
- Ashoora (Bahrain)
- National Sports Day (Qatar)
- Renaissance Day (Oman)
- Please note that a limited number of outlets may be closed over the summer, Ramadan and other selected religious holidays. We cannot be held responsible if an outlet is temporarily or permanently closed during the Offer validity period.
KINGDOM OF SAUDI ARABIA
- Eid Al Fitr
- Eid Al Adha
- Ramadan (Iftars)
- National Day
- December 31st
- January 1st
- Please note that a limited number of outlets may be closed over the summer, Ramadan and other selected religious holidays. We cannot be held responsible if an outlet is temporarily or permanently closed during the Offer validity period.
- Any other public holiday as announced by the Government.
- Any other public holiday as announced by the Government
General
The barter, trade, sale, purchase or transfer for compensation of this
product or any of its
Offers or contents by any person or entity, including but not limited to
travel services, travel
providers, and distributors of the product or any of its Offers, is
strictly prohibited, unless
expressly authorized by the HALAGA ENTERTAINERand its affiliates, subsidiaries,
subcontractors and
suppliers including but not limited to the ENTERTAINER group of companies.
The product and its
Offers and other content are intended for the non- profit use of the
individual purchaser of the
Offers. Additionally, the use of the product or any of its Offers for
advertising purposes is
strictly prohibited. Any use of the Offers in violation of these Rules
will render the Offers
void, and the HALAGA ENTERTAINERand its affiliates, subsidiaries, subcontractors
and suppliers
including but not limited to the ENTERTAINER group of companies will avail
itself of any and all
legal remedies available to it. Offers may not be reproduced and are void
where prohibited or
restricted by law. The HALAGA ENTERTAINERand its affiliates, subsidiaries,
subcontractors and
suppliers including but not limited to the ENTERTAINER group of companies
will not be
responsible for the closing down or refusal of any merchant to accept the
Offers; however, we
will use reasonable efforts to rectify the situation, to the extent
possible. The ALDAR
ESTATEand its affiliates, subsidiaries, subcontractors and suppliers
including but not limited
to the ENTERTAINER group of companies will not be responsible in the event
that acts of God,
fire casualties, illness, injury or other events beyond its control,
prevent you from using any
Offer.
Intellectual Property
Copyright in the text, images, photographs, graphics, layout and design of this App are protected by local and International copyright laws. Copyright in the text, index, rules of use, offers, layout and other copyrights works contained in this product, is owned by or used with permission by the HALAGA ENTERTAINERand/or its affiliates, subsidiaries, subcontractors and suppliers including but not limited to the ENTERTAINER group of companies. No part of this product may be reproduced in any form (including by electronic or mechanical means, photocopying, recording, or information storage and retrieval) without the written permission of the publisher. The ENTERTAINER wordmark and logo are the trademarks and/or registered trademarks of The Entertainer FZ LLC. Other trademarks, artwork, copy and/or translations of copy appearing in this publication are used with permission of their respective licensed owners.
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