RULES OF USE – QUICK OVERVIEW

ENTERTAINER with HSBC Offers:

  • Can be used 7 days a week, at any time during the issuing merchant’s trading hours – minimal exclusion days apply.
  • Can be redeemed by a minimum of 2 people (excluding some Beauty & Fitness and Retail & Services Offers).
  • Up to 4 Offers can be redeemed at one time for a group of 8 people or more
  • Should be presented prior to payment or requesting the bill, and is only valid when payment is made with a HSBC credit card.
  • Are not valid in conjunction with any other discount offers, promotions, special menu items or loyalty/rewards programmes

RULES OF USE – IN FULL

The use of all ENTERTAINER with HSBC Offers (“Offers”)”) with HSBC Customers who have purchased access to the ENTERTAINER with HSBC App(“Member(s)”) is subject to these Rules of Use (“Rules”) the Terms of Eligibility for ENTERTAINER with HSBC Programme which you will be asked to accept during the sign up process and any terms of use included on the Offers. Members should read these Rules carefully prior to using any Offer.

1. Redeeming Your Offers

  • Redeeming an Offer on your App is very simple:
    1. Select your chosen Offer for use on the App
    2. Present your mobile device with the chosen Offer to the server prior to ordering, to check how the offers work and which items on the menu can be redeemed using the chosen Offer.
    3. Present your mobile device with the chosen Offer to the server prior to the bill being presented
    4. The merchant is prompted to enter their PIN
    5. Once the merchant has entered their PIN, the Offer will be redeemed and the item or service will be removed from your App and bill.
  • To redeem more Offers, simply repeat the same process

  • There are up to 3 Offers per merchant (for non-Hotel category) within each HSBC account. Each Offer is depletable and so, it can be used only once by 2 people. Each Offer must be used by a minimum of 2 people (excluding some Beauty & Fitness and Retail & Services Offers). After you have redeemed 1 offer at the merchant outlet, that Offer will be removed from your App. Once the remaining Offers are used, your account will show that your Offers for that merchant have been fully redeemed and you do not have any more Offers for use for that merchant. Up to a maximum of 4 Offers may be used per visit/booking/table for a group of 8 people or more, as per the below Table 1:
    Table 1 Number of Vouchers

    Example:
    You would like to a selected merchant for lunch. There are 2 offers listed under that selected merchant as follows:
    Offer 1: Main Menu Item
    Offer 2: Lunch Buffet

    If you would like to enjoy the 1-for-1 Lunch Buffet, you can enjoy only 1 free Lunch Buffet when 2 persons dines in. However, if you have a party of 4 and wish to enjoy 1-for-1 Lunch Buffet, then another person in your party of 4 would also need to have the ENTERTAINER with HSBC App so they can utilize their offer (1 offer can be redeemed for 1 free Lunch Buffet in this scenario). If you are unsure, please do check with the respective merchant prior to ordering.

  • In the case of a dispute, the bill must be settled as per local law.

2. Offer Validity

  • Offers are valid through to 30TH December 2019, unless otherwise specified. We reserve the right to remove and/or amend an Offer at any time and cannot be held responsible or liable in any way if an Offer is removed or amended from the App
  • Offers are only redeemable with the issuing merchant and/or venue
  • Offers apply only to the items/services and location(s) specified on the Offer
  • Offers are exclusive and not valid in conjunction with any other discount offers, promotions, special offers or dining/loyalty/employee/rewards programmes
  • Offers do not apply to any additional service charges or taxes.
  • Offers are valid 7 days a week any time during the issuing merchant’s trading hours, unless specified on the Offer and minimal exclusion days apply.
  • If a merchant or venue refuses to honour any Offer, please contact our Live Chat
  • Unauthorised reproduction, resale or modification of any Offer is prohibited. Offers are void if resold or bartered
  • Offers are not redeemable for cash.
  • Three offers are available per merchant and not per outlet. Thus, when you redeem an offer it will show as redeemed at all locations for that merchant. Once you have redeemed all offers for a merchant, all locations will be locked.

3. Food & Drink Offers

  • A Main Course/Main Menu Item is defined as the main element of a customer’s lunch or dinner – i.e. not a starter, side dish or dessert. We are not responsible for the specific layout/design of a merchant’s menu. If in doubt, clarify with the server before ordering.
  • One Offer can be used to redeem one qualified item only, unless otherwise specified
  • One Offer can be used by 2 people, up to a maximum of 4 Offers per table, for a group of 8 people or more (see Table 1). This Rule applies regardless of the product the Offer is from. E.g. a group of 4 people can redeem 2 Main Course Offers at a restaurant, alternatively they can redeem 1 Cheers Offer and 1 Main Course Offer - redeeming a maximum 2 Offers in total.
  • The least expensive item (as listed on the Offer) will be deducted. The two items must be from the same category as marked on the Offer, e.g. buy one “Main Course” and get one “Main Course” free; or buy one “Sushi Set Lunch” and get one “Sushi Set Lunch” free; or buy one “House Beverage” and get one “House Beverage” free.
  • Only one bill will be presented per table, per group. No splitting of bills will be allowed.
  • Offers are valid solely for the item listed and are not valid for special events (e.g. Iftar, Suhoor, buffets, set price brunch menu, theme nights, special menus or in conjunction with B.Y.O), unless otherwise indicated on the Offer
  • Offers are not redeemable for breakfast, starters, side dishes, desserts or shared platters, unless otherwise indicated on the Offer
  • Offers are not valid for delivery or take-away, unless otherwise indicated on the Offer
  • Discounts do not apply to service charges
  • No corkage is allowed, unless otherwise specified
  • Offers contained in Informal Dining & Take-away can be used by 1 person, unless otherwise specified

4. Attractions & Leisure Offers

  • Our Attractions & Leisure section on the App has 2 types of Offers: ”Buy One Get One Free” and “Discount Offers”
  • A maximum of 4 Offers can be redeemed per booking/visit for a group of 8 people or more (see Table 1)
  • “Discount Offers” can be used against the service/item/activity mentioned on the voucher. The discount will apply only on normal rates/prices and cannot be used in conjunction with other promotions or special offers. These Offers would need to be presented before the service/item/activity is purchased.
  • Terms & Conditions may vary with a number of activities, so please refer to the individual merchant/outlet for confirmation of minimum/maximum number of people, age restrictions, safety guidelines and other conditions
  • Prior booking may be required for certain offers and/or activities
  • Offers will not be valid on any public holiday

5. Beauty & Fitness Offers

  • Our Beauty and Fitness section has 2 types of Offers: ”Buy One Get One Free” and ”Discount Offers”
  • “Buy One Get One Free” Offers can be redeemed in two ways:
    1. One Offer can be used by 2 people within the same visit, with the second treatment or service being complimentary
    2. One Offer can be used by an individual, whereby you must pay full price for the first treatment/service and your second treatment/service will be complimentary on your next visit. The merchant provides a voucher for the second treatment/service to be used on another visit. The complimentary treatment/service must be redeemed within the Offer validity period.Please note: gift vouchers cannot be issued for your complimentary treatment/service. The complimentary treatment/service is non-transferable.
  • ”Discount Offers” can be used against the service/item mentioned on the voucher. The discount will apply only on normal rates/prices and cannot be used in conjunction with any other promotion, discount, special offer or voucher. These Offers would need to be presented before the service/item is purchased.
  • Please present the Offer, at the completion of the treatment/service, prior to requesting the bill. If the Offer is in the Health & Fitness section, please present it prior to the commencement of any class or activity
  • Prior booking is required

6. Fashion & Retail Offers

    There are 2 types of offers in this section: “Discount Offers” and “Spend This Get That” Offers

    • When redeeming the “Discount Offers” from the Fashion & Retail section, you will be given the discount off on the item/service mentioned on the voucher
    • When redeeming one of the “Spend This Get That” Offers, you will have to spend the amount mentioned on the Offer in order to receive the mentioned discount off your bill
  • Offers in the Fashion & Retail section are valid solely on the service/item mentioned on the voucher and cannot be used in conjunction with any other offers, promotions or discounts
  • A maximum of 4 vouchers can be redeemed per visit/bill as long as the requirements mentioned on the voucher are met

7. Everyday Services Offers

  • There are 2 types of Offers for Everyday Services: “Discount Offers” and “Spend This Get That” Offers
    • When redeeming the “Discount Offers” from the Everyday Services section, you will be given the discount on the item/service mentioned on the voucher
    • When redeeming one of the “Spend This Get That” Offers, you will have to spend the amount mentioned on the Offer in order to receive the mentioned discount off your bill
  • Offers in the Everyday Services section are valid solely on the service/item mentioned on the voucher and cannot be used in conjunction with any other offers, promotions or discounts
  • A maximum of 4 vouchers can be redeemed per visit/bill as long as the requirements mentioned on the voucher are met

8. Travel Offers

    A. HOTELS WORLDWIDE – BUY ONE GET ONE FREE

    Select the HOTELS WORLDWIDE category and choose from 2 types of hotel offers:

    Buy One Night, Get One free offers at over 150 selected hotels & resorts throughout Middle East, Africa, Europe & Asia.

    Hotel offers are based on Best Available Rates, Subject to Availability of rooms for this promotion and reservations must be made in advance prior to arrival. These hotel offers may not be PINGED to other users. Valid for one offer per room booked till 30th December 2019.

    Please refer to the specific HOTELS WORLDWIDE - RULES OF USE for How It Works and How to Book these exclusive Member hotel offers and prior to making a booking and checking in at hotel.

9. Exclusion Days

Offers can be used 7 days a week, excluding the following days in the following markets and any other public holidays as announced by the applicable government (subject to merchant discretion):

UAE

  • 24 December
  • 25 December
  • 31 December
  • 1 January
  • Eid Al Fitr
  • Eid Al Adha
  • 14 February
  • National Day
  • Please note that a limited number of outlets may be closed over the summer, Ramadan and other selected religious holidays. We cannot be held responsible if an outlet is temporarily or permanently closed during the Offer validity period.
  • Any other public holiday as announced by the Government

SINGAPORE

  • 1 January
  • 14 February
  • Good Friday
  • Labour Day
  • Mother’s Day
  • Vesak Day
  • Father’s Day
  • Hari Raya Puasa
  • National Day
  • Hari Raya Haji
  • Deepavali
  • 25 December
  • All Eves of Public Holidays (after 5pm)
  • Entire Chinese New Year period (at merchant’s discretion)
  • F1 period (at merchant’s discretion)
  • Any other public holiday as announced by the Government

MALAYSIA

  • 31 December
  • 1 January
  • Prophet Muhammad’s Birthday
  • Labour Day
  • Wesak Day
  • Hari Raya
  • National Day
  • Malaysia Day
  • Hari Raya Haji
  • Deepavali
  • Awal Muharram
  • 24 December
  • 25 December
  • 14 February
  • Mother’s Day
  • Father’s Day
  • All Eves of National and/or State Public Holidays (after 5pm)
  • Entire Chinese New Year period (at merchant’s discretion)
  • Any other National and/or State Public holiday as announced by the National or State Government(s)

HONG KONG & MACAU

  • 1 January
  • 14 February
  • Ching Ming Festival
  • Good Friday
  • The day following Good Friday
  • Easter Monday
  • Labour Day
  • The Birthday of the Buddha
  • Mother’s Day
  • Tuen Ng Festival
  • Father’s Day
  • Hong Kong Special Administrative Region Establishment Holiday (Hong Kong)
  • The day following the Chinese Mid-Autumn Festival
  • National Day
  • National Day Holiday (Macau)
  • Chung Yeung Festival
  • All Soul’s Day (Macau)
  • Feast of Immaculate Conception (Macau)
  • Macao S.A.R. Establishment Day (Macau)
  • Winter Solstice (Macau)
  • 24 December (Macau)
  • 25 December
  • The first weekday after 25 December (Hong Kong)
  • (At merchant’s discretion) Rugby Sevens
  • (At merchant’s discretion) entire Chinese New Year period
  • Any other public holiday as announced by the Government

LONDON

  • 31 December
  • 1 January
  • 14 February
  • Mother’s Day
  • Good Friday
  • Easter Sunday
  • Easter Monday
  • Early May Bank Holiday
  • Spring Bank Holidays
  • Father’s Day
  • Summer Bank Holidays
  • 24 December
  • 25 December
  • 26 December
  • Any other public holiday as announced by the Government

10. General

The barter, trade, sale, purchase or transfer for compensation of this product or any of its Offers or contents by any person or entity, including but not limited to travel services, travel providers, and distributors of the product or any of its Offers, is strictly prohibited, unless expressly authorised by HSBC Bank (Singapore) Limited and its affiliates, subsidiaries, subcontractors and suppliers including but not limited to the ENTERTAINER group of companies. The product and its Offers and other content are intended for the non- profit use of the individual purchaser of the Offers. Additionally, the use of the product or any of its Offers for advertising purposes is strictly prohibited. Any use of the Offers in violation of these Rules will render the Offers void, and HSBC Bank (Singapore) Limited and its affiliates, subsidiaries, subcontractors and suppliers including but not limited to the ENTERTAINER group of companies will avail itself of any and all legal remedies available to it. Offers may not be reproduced and are void where prohibited or restricted by law. HSBC Bank (Singapore) Limited and its affiliates, subsidiaries, subcontractors and suppliers including but not limited to the ENTERTAINER group of companies will not be responsible for the closing down or refusal of any merchant to accept the Offers; however, we will use reasonable efforts to rectify the situation, to the extent possible. HSBC Bank (Singapore) Limited and its affiliates, subsidiaries, subcontractors and suppliers including but not limited to the ENTERTAINER group of companies will not be responsible in the event that acts of God, fire casualties, illness, injury or other events beyond its control, prevent you from using any Offer.

11. Intellectual Property

Copyright in the text, images, photographs, graphics, layout and design of this App are protected by local and International copyright laws. Copyright in the text, index, rules of use, offers, layout and other copyrights works contained in this product, is owned by or used with permission by HSBC Bank (Singapore) Limited and/or its affiliates, subsidiaries, subcontractors and suppliers including but not limited to the ENTERTAINER group of companies. No part of this product may be reproduced in any form (including by electronic or mechanical means, photocopying, recording, or information storage and retrieval) without the written permission of the publisher. The ENTERTAINER wordmark and logo are the trademarks and/or registered trademarks of The Entertainer FZ LLC. Other trademarks, artwork, copy and/or translations of copy appearing in this publication are used with permission of their respective licensed owners.
© All rights reserved.