Maitha Almansoori (4 months ago )
Extremely Disappointed with the Unprofessional Customer Service at W Lounge
Dear W Lounge Customer Service,
I am writing to express my deep disappointment and frustration with the unprofessional behavior I experienced during my recent visit to W Lounge. my most recent encounter with the manager and supervisor has left me extremely dissatisfied.
Firstly, I would like to address the complete lack of professionalism exhibited by the manager. Despite my attempts to discuss an issue I encountered during my visit, the manager was dismissive and uninterested in resolving the matter. Their attitude was condescending and disrespectful, which left a lasting negative impression on me.
Furthermore, the supervisor's behavior was equally disappointing. Instead of taking the opportunity to rectify the situation and ensure my satisfaction, the supervisor sided with the manager and failed to acknowledge the validity of my concerns.
I regret to inform you that this experience has tarnished my perception of W Lounge.
I sincerely hope that you take my feedback seriously and address the issues I encountered during my visit. It is my belief that by thoroughly assessing and improving your customer service practices
I look forward to hearing from you regarding the steps you plan to take to rectify this situation and ensure that other customers do not have to endure similar experiences in the future.
Yours sincerely,
Maitha