RULES OF USE – QUICK OVERVIEW

ENTERTAINER Offers:

  • Can be used 7 days a week, at any time during the issuing merchant’s trading hours – minimal exclusion days apply
  • Up to 4 Offers can be redeemed at one time for a group of 8 people or more
  • Should be presented prior to payment or requesting the bill (please see additional conditions for Athens here)
  • Are not valid in conjunction with any other discount offers, promotions, special menu items or loyalty/rewards programmes
  • Once you’ve downloaded the ENTERTAINER App and registered your details, you will be given access to Offers Worldwide, for a 14-day period. During this time, users can try any two Offers from all products except from the following categories; Attractions & Leisure and Hotels Worldwide, limited to ONLY one redemption per merchant before purchasing the full product.
  • Offer Types

2 for 1 Buy an item, get another of equal or lesser value free
Discount Receive a discount on your purchased item(s)
Spend & Save Spend a minimum amount and get value back
Gift A complimentary offer for your special occasion
Deal A custom offer tailored for ENTERTAINER members
  • Voucher Restrictions

dine in only Valid for Dine-in only
advance booking Advance Booking is Required
2 for 1 Valid for Dine-in and Take-Away (no Delivery)
2 for 1 Valid for Delivery only
2 for 1 Offer is valid on Food only (beverages and F&B packages not included)
2 for 1 Offer is not valid on Brunches
2 for 1 Valid on All Packages available for the particular Offer by the outlet
2 for 1 Outside beverages not permitted
2 for 1 Offer is not valid on Public Holidays
2 for 1 Price will be based on the latest published rate and may vary as per the season and availability.Rack Rate Applies
2 for 1 You must be of Legal Drinking Age as per local laws to avail this Offer
  • Voucher Restrictions

includes_breakfast Offer is valid on Room rate inclusive of Breakfast Daily
rate_room_only Offer is valid on Room-only rate and does not include F&B or hotel facilities
best_rates Discount based on "Best Available Rate" quoted by Hotel Reservations. This rate is defined as the fully flexible rate of the day. Not valid for online bookings or with any other promotions.
advance_booking Advance reservations required. Not valid for walk-ins.
advance_booking Room rate may include meals and selected beverages daily and may vary by Hotel. Please check with hotel for details at time of booking.

RULES OF USE – IN FULL

The use of all ENTERTAINER Offers ("Offers") by ENTERTAINER members are subject to these Rules of Use ("Rules") and any terms of use included on the Offers. Users should read these Rules carefully prior to using any Offer.

  • A Member who has purchased a valid ENTERTAINER product, (“Primary Member”), can share their ENTERTAINER product with up to four other ENTERTAINER members only by setting up an ENTERTAINER Family Account via the ENTERTAINER App (“Family Account”).
  • If a Primary Member should wish to change Secondary Members via the ENTERTAINER App, Primary Members can add up to 10 email addresses in total during the ENTERTAINER product year (2 January to 30 December of each calendar year).
  • All five Members sharing the ENTERTAINER product must set up their own username and password via the ENTERTAINER App and agree to the terms and conditions of use (including but not limited to the Privacy Policy and End User License Agreement) of the ENTERTAINER App.
  • Primary Members cannot be Secondary Members of any other Family Accounts (set up by other Primary Members).
  • If a Primary Member purchases additional ENTERTAINER Products via their account then those products will be available for use by the members of the Family Account. Only Primary Members can purchase products to be added to the Family Account. If a Secondary Member wishes to purchase a product then once they do they are deemed a Primary Member able to set up their own Family Account and they will be removed of any Family Account they are a Secondary Member of.
  • Primary Members can remove Secondary Members from their Family Account at any time via the ENTERTAINER App.
  • Secondary Members can only be a Secondary Member of one Family Account at a time.
  • Secondary Members will be removed from a Family Account:
    • when they purchase their own product, and therefore become a Primary Member;
    • when they join another Family Account as a Secondary Member;
    • when they voluntarily opt out of being a Secondary Member of a Family Account via the ENTERTAINER App;
    • when the Primary Member removes them from their Family Account at any time at their discretion.
  • Pings sent to the Primary Member before Family Accounts launched will not be available to Secondary Members. Only Pings sent after the Family Account had been set up will be accessible to Secondary Members.
  • Secondary Members can use the ENTERTAINER App in the same way as the Primary Member, including earning Smiles and sending Pings.
  • Once Secondary Members leave a Family Account offers Pinged to their email address and Smiles earned will stay and be reflected on the Primary Member’s account.
  • Savings earned by Secondary Members will not show on the Primary Member’s account. However, Smiles earned will appear for everyone sharing the account.
  • Redeeming an Offer on your App is very simple:
    1. Select your chosen Offer for use on the App. If you are in a restaurant or bar, ensure your waiter is informed that you have the ENTERTAINER App before you ask for the bill.
    2. Present your mobile device with the chosen Offer to the server prior to the bill being presented
    3. The merchant is prompted to enter their PIN
    4. Once the merchant has entered their PIN, the Offer will be redeemed and the item or service will be removed from your bill
  • To redeem more Offers, simply repeat the same process
  • Up to a maximum of 4 Offers per visit/booking/table for a group of 8 people or more can be used:
    Table 1 Number of Vouchers
  • Table above applicable for 2 for 1 offers only
  • In the case of a dispute, the bill must be settled as per local law. Relevant parties will be contacted for resolution (please see additional conditions for Athens here)
  • Offers are valid from 2nd January through to 30th December of the year indicated on the Offer, unless otherwise specified. We reserve the right to remove and/or amend an Offer at any time and cannot be held responsible or liable in any way if an Offer is removed or amended from an ENTERTAINER product.
  • Offers are only redeemable with the issuing merchant and/or venue.
  • Offers apply only to the items/services and location(s) specified on the Offer.
  • Offers are exclusive and not valid in conjunction with any other discount offers, promotions, special offers or dining/loyalty/employee/rewards programmes.
  • Offers are valid 7 days a week any time during the issuing merchant’s trading hours, unless specified on the Offer and minimal exclusion days apply.
  • If a merchant or venue refuses to honour any Offer, please contact Customer Service.
  • Unauthorised reproduction, resale or modification of any Offer is prohibited. Offers are void if resold or bartered
  • Offers are not redeemable for cash. Unauthorised reproduction, resale or modification of any Offer is prohibited. Offers are void if resold or bartered.
  • Three offers are available per merchant and not per outlet. Thus, when you redeem an offer it will show as redeemed at all locations for that merchant. Once you have redeemed all offers for a merchant, all locations will be locked.
  • A Main Course/Main Menu Item is defined as the main element of a customer’s lunch or dinner – i.e. not a starter, side dish or dessert. The ENTERTAINER is not responsible for the specific layout/design of a merchant’s menu. If in doubt, clarify with the server before ordering.
  • One Offer can be used to redeem one qualified item only, unless otherwise specified
  • One Offer can be used by 2 people, up to a maximum of 4 Offers per table, for a group of 8 people or more (see Table 1). This Rule applies regardless of the product the Offer is from. E.g. a group of 4 people can redeem 2 Main Course Offers at a restaurant, alternatively they can redeem 1 Cheers Offer and 1 Main Course Offer - redeeming a maximum 2 Offers in total.
  • The least expensive item (as listed on the Offer) will be deducted. The two items must be from the same category as marked on the Offer, e.g. buy one "Main Course" and get one "Main Course" free; or buy one "Sushi Set Lunch" and get one "Sushi Set Lunch" free; or buy one "House Beverage" and get one "House Beverage" free.
  • Only one bill will be presented per table, per group. No splitting of bills will be allowed.
  • Offers are valid solely for the item listed and are not valid for special events (e.g. Iftar, Suhoor, buffets, set price brunch menu, theme nights, special menus or in conjunction with B.Y.O), unless otherwise indicated on the Offer
  • Offers are not redeemable for breakfast, starters, side dishes, desserts, kids menu or shared platters, unless otherwise indicated on the Offer
  • Offers are not valid for delivery or take-away, unless otherwise indicated on the Offer
  • Discounts do not apply to service charges
  • No corkage is allowed, unless otherwise specified
  • Offers contained in Informal Dining & Take-away can be used by 1 person, unless otherwise specified
  • Offers contained in "Delivery" can be used by 1 person, unless otherwise specified
  • Cheers Offers

  • Cheers Offers contain reference to alcohol and are intended for the use of persons of legal age to purchase alcohol in their country of residence and in the country from which they are using the Cheers Offers and in certain countries, in addition to age requirements, that such persons are also non-Muslim
  • Cheers Offers are exclusive and not valid in conjunction with any other promotion or special menu items, including Happy Hours and Ladies’ Nights offered by the merchant
  • A maximum of 4 Offers can be redeemed per booking/table/group (see Table 1). This Rule applies regardless of the product the Offer is from. For example, a group of 4 people can redeem 2 Cheers Offers, alternatively they can redeem 1 Cheers Offer and 1 Main Course Offer - redeeming a maximum of 2 Offers in total.
  • Our Attractions & Leisure section on the App has 2 types of Offers: "Buy One Get One Free" and "Discount Offers"
  • A maximum of 4 Offers can be redeemed per booking/visit for a group of 8 people or more (see Table 1)
  • "Discount Offers" can be used against the service/item/activity mentioned on the voucher. The discount will apply only on normal rates/prices and cannot be used in conjunction with other promotions or special offers. These Offers would need to be presented before the service/item/activity is purchased.
  • Terms & Conditions may vary with a number of activities, so please refer to the individual merchant/outlet for confirmation of minimum/maximum number of people, age restrictions, safety guidelines and other conditions
  • Prior booking may be required for certain offers and/or activities
  • Offers will not be valid on any public holiday
  • Our Beauty and Fitness section has 2 types of Offers: "Buy One Get One Free" and "Discount Offers"
  • "Buy One Get One Free" Offers can be redeemed in two ways:
    1. One Offer can be used by 2 people within the same visit,with the second treatment or service being complimentary
    2. One Offer can be used by an individual, whereby you must pay full price for the first treatment/service and your second treatment/service will be complimentary on your next visit. The merchant provides a voucher for the second treatment/service to be used on another visit. The complimentary treatment/service must be redeemed within the Offer validity period. Please note: gift vouchers cannot be issued for your complimentary treatment/service. The complimentary treatment/service is non-transferable.
  • "Discount Offers" can be used against the service/item mentioned on the voucher. The discount will apply only on normal rates/prices and cannot be used in conjunction with any other promotion, discount, special offer or voucher. These Offers would need to be presented before the service/item is purchased.
  • Please present the Offer, at the completion of the treatment/service, prior to requesting the bill. If the Offer is in the Health & Fitness section, please present it prior to the commencement of any class or activity (please see additional conditions for Athens here)
  • Prior booking is required
  • There are 2 types of offers in this section: "Discount Offers" and "Spend & Save" Offers
    • When redeeming the "Discount Offers" from the Fashion & Retail section, you will be given the discount off on the item/service mentioned on the voucher
    • When redeeming one of the "Spend & Save" Offers, you will have to spend the amount mentioned on the Offer in order to receive the mentioned discount off your bill
  • Offers in the Fashion & Retail section are valid solely on the service/item mentioned on the voucher and cannot be used in conjunction with any other offers, promotions or discounts
  • A maximum of 4 vouchers can be redeemed per visit/bill as long as the requirements mentioned on the voucher are met
  • There are 2 types of Offers for Everyday Services: "Discount Offers" and "Spend & Save" Offers
    • When redeeming the "Discount Offers" from the Everyday Services section, you will be given the discount off on the item/service mentioned on the voucher
    • When redeeming one of the "Spend & Save" Offers, you will have to spend the amount mentioned on the Offer in order to receive the mentioned discount off your bill
  • Offers in the Everyday Services section are valid solely on the service/item mentioned on the voucher and cannot be used in conjunction with any other offers, promotions or discounts
  • A maximum of 4 vouchers can be redeemed per visit/bill as long as the requirements mentioned on the voucher are met

Travel offers are available ONLY to Members who have purchased any ENTERTAINER 2018 product.

A. HOTELS WORLDWIDE – BUY ONE GET ONE FREE

Select the HOTELS WORLDWIDE category on your App and choose from 2 types of hotel offers:

Buy One Night, Get One free offers at over 500 selected hotels & resorts throughout Middle East, Africa, Europe & Asia. A limited number of hotels also provide 20% off Best Available Rates for additional nights of your hotel stay.

Hotel offers are based on Best Available Rates, Subject to Availability of rooms for this promotion and reservations must be made in advance prior to arrival. These hotel offers may not be PINGED to other users. Valid for one offer per room booked till 30th December 2018

Please refer to the specific HOTELS WORLDWIDE – RULES OF USE for How It Works and How to Book these exclusive Member hotel offers and prior to making a booking and checking in at hotel.

B. ENTERTAINER getaways - HOTEL RATES & DISCOUNTS ONLINE

ENTERTAINER getaways provides a choice of over 550,000 hotels around the globe on a new online booking platform. Search, book and pay for hotels with discount offers and rates and make bookings directly from the App or website.
Buy one get one offers do not apply to ENTERTAINER Getaways rates.
Note: Not all hotels provide a discount offer. Filter your search by hotels with the highest discount in your chosen destination.

Please refer to the specific GETAWAYS RULES OF USE prior to making a booking.

Monthly Offers available are linked to the digital product a Member has purchased. E.g. Abu Dhabi 2018 App customers have access to the Abu Dhabi Monthly Offers.
  • Monthly Offers change on a monthly basis and are often for items and services different to the main offers. The validity is marked on the Offer however, we reserve the right to remove Monthly Offers at any time and cannot be held responsible if a Monthly Offer is discontinued prior to the end of the validity period.
  • Monthly Offers do not deplete after use and can be used multiple times during the validity period; however, the use is restricted to 4 times per account, per merchant, per day
  • Monthly Offers cannot be pinged to other users
  • Monthly Offers are subject to the standard Rules of Use
  • Smiles is a virtual currency that works like a loyalty programme. You earn Smiles by completing different actions on the App and can spend Smiles on different items via the App such as buying more pings and buying back vouchers that have already been redeemed
  • We reserve the right to change the number of Smiles acquired or required to conduct any transaction via the App, at our sole discretion.
  • Smiles are valid up to December 30th of every year
    However, if you purchase an App product and renew your membership before December 30th of a given year, they will be valid for 13 months from the date they were earned. Please check your Profile to see your Smiles balance
  • Smiles can be used to buy back a maximum of 1 Offer per merchant, per calendar year. Once the transaction is processed, the transaction may not be reversed.
  • Smiles can be used to purchase Pings. Once the transaction is processed, it cannot be reversed. For each ENTERTAINER product purchased, a Member can Buy Back only one set of 10 Pings
  • Smiles can be earned and used only by Members who own a full ENTERTAINER product
  • Pings are a Member’s virtual ability to transfer Offers from one Member to another Member
  • A Member is given 10 Pings to use with every ENTERTAINER product purchased
  • Pings expire on December 30th each year
  • The number of Pings a Member has cannot be transferred or given to other Members
  • Once a Ping is made it cannot be reversed, changed or altered
  • Pings that are not accepted by the recipient Member within 10 days after being sent will be pinged back to the sender
  • Pinged Offers cannot be pinged again, once received and accepted
  • A Member can receive a maximum of 20 Pings during the calendar year while registered users can only receive 3 Pings.
  • For each ENTERTAINER product purchased, a Member can Buy Back only one set of 10 Pings

Offers can be used 7 days a week, excluding the following days in the following markets and any other public holidays as announced by the applicable government (subject to merchant discretion):

UAE/ OMAN / QATAR / BAHRAIN / KUWAIT

  • 24 December
  • 25 December
  • 31 December
  • 1 January
  • Eid Al Fitr
  • Eid Al Adha
  • 14 February
  • National Day
  • Ashoora (Bahrain)
  • National Sports Day (Qatar)
  • Renaissance Day (Oman)
  • Please note that a limited number of outlets may be closed over the summer, Ramadan and other selected religious holidays. We cannot be held responsible if an outlet is temporarily or permanently closed during the Offer validity period.

KINGDOM OF SAUDI ARABIA

  • Eid Al Fitr
  • Eid Al Adha
  • Ramadan (Iftars)
  • National Day
  • 31 December
  • 1 January
  • Please note that a limited number of outlets may be closed over the summer, Ramadan and other selected religious holidays. We cannot be held responsible if an outlet is temporarily or permanently closed during the Offer validity period.
  • Any other public holiday as announced by the Government

SOUTH AFRICA

  • 24 December
  • 25 December
  • 31 December
  • 1 January
  • 2 January (New Year’s Day - Observed)
  • 14 February
  • Mother’s Day
  • Father’s Day
  • Youth Day
  • Day of Goodwill
  • National Women’s Day
  • Good Friday
  • Family Day
  • Freedom Day
  • Human Rights Day
  • Workers Day
  • Heritage Day
  • Day of Reconciliation
  • Any other public holiday as announced by the Government

SINGAPORE

  • 1 January
  • 14 February
  • Good Friday
  • Labour Day
  • Mother’s Day
  • Vesak Day
  • Father’s Day
  • Hari Raya Puasa
  • National Day
  • Hari Raya Haji
  • Deepavali
  • 25 December
  • All Eves of Public Holidays (after 5pm)
  • Entire Chinese New Year period (at merchant’s discretion)
  • F1 period (at merchant’s discretion)
  • Any other public holiday as announced by the Government

MALAYSIA

  • 31 December
  • 1 January
  • Prophet Muhammad’s Birthday
  • Labour Day
  • Wesak Day
  • Hari Raya
  • National Day
  • Malaysia Day
  • Hari Raya Haji
  • Deepavali
  • Awal Muharram
  • 24 December
  • 25 December
  • 14 February
  • Mother’s Day
  • Father’s Day
  • All Eves of National and/or State Public Holidays (after 5pm)
  • Entire Chinese New Year period (at merchant’s discretion)
  • Any other National and/or State Public holiday as announced by the National or State Government(s)

HONG KONG & MACAU

  • 1 January
  • 14 February
  • Ching Ming Festival
  • Good Friday
  • The day following Good Friday
  • Easter Sunday
  • Easter Monday
  • Labour Day
  • The Birthday of the Buddha
  • Mother’s Day
  • Tuen Ng Festival
  • Father’s Day
  • Hong Kong Special Administrative Region Establishment Holiday (Hong Kong)
  • Mid-Autumn Festival
  • The day following the Chinese Mid-Autumn Festival
  • National Day
  • National Day Holiday (Macau)
  • Chung Yeung Festival
  • All Soul’s Day (Macau)
  • Feast of Immaculate Conception (Macau)
  • Macao S.A.R. Establishment Day (Macau)
  • Winter Solstice
  • 24 December
  • 25 December
  • The first weekday after 25 December (Hong Kong)
  • (At merchant’s discretion) Rugby Sevens
  • (At merchant’s discretion) entire Chinese New Year period
  • Any other public holiday as announced by the Government

ATHENS

Please inform the server when placing the order and prior to the bill being issued that you wish to redeem an Offer.

  • 31 December
  • 1 January
  • Epiphany
  • 14 February
  • Ash Monday
  • Mother’s Day
  • Father’s day
  • Independence Day (25 March)
  • Easter Friday, Saturday, Sunday & Monday
  • Labour Day
  • Pentecost Day
  • Assumption Day
  • National Day (28 October)
  • 24 December
  • 25 December
  • Any other public holiday as announced by the Government

CYPRUS

  • 24 December
  • 25 December
  • Easter Friday
  • Easter Saturday
  • Easter Sunday
  • Easter Monday
  • 14 February
  • 31 December
  • 1 January
  • Mother’s Day
  • Father’s Day
  • Assumption Day
  • Epiphany
  • Pentecost
  • Cyprus National Day
  • Greek National Day
  • Green Monday
  • Labour Day
  • Cyprus Independence Day
  • Greek Independence Day
  • Any other public holiday as announced by the Government

UNITED KINGDOM

  • 31 December
  • 1 January
  • 14 February
  • Mother’s Day
  • Good Friday
  • Easter Sunday
  • Easter Monday
  • Early May Bank Holiday
  • Spring Bank Holidays
  • Father’s Day
  • Summer Bank Holidays
  • 24 December
  • 25 December
  • 26 December
  • Any other public holiday as announced by the Government

MALTA

  • 24 December
  • 25 December
  • 31 December
  • 1 January
  • 14 February
  • Easter Sunday
  • Mother’s Day
  • Father’s Day
  • Any other public holiday as announced by the Government

The barter, trade, sale, purchase or transfer for compensation of any ENTERTAINER product or any of its Offers or contents by any person or entity, including but not limited to travel services, travel providers, and distributors of the product or any of its Offers, is strictly prohibited, unless expressly authorised by the ENTERTAINER. The product and its Offers and other content are intended for the non- profit use of the individual purchaser of the Offers. Additionally, the use of the product or any of its Offers for advertising purposes is strictly prohibited. Any use of the Offers in violation of these Rules will render the Offers void, and the ENTERTAINER will avail itself of any and all legal remedies available to it. Offers may not be reproduced and are void where prohibited or restricted by law. The ENTERTAINER will not be responsible for the closing down or refusal of any merchant to accept ENTERTAINER vouchers; however, we will use reasonable efforts to rectify the situation, to the extent possible. The ENTERTAINER will not be responsible in the event that acts of God, fire casualties, illness, injury or other events beyond its control, prevent you from using any Offer.

Copyright in the text, images, photographs, graphics, layout and design of ENTERTAINER products are protected by local and International copyright laws. Copyright in all ENTERTAINER products and in the text, index, rules of use, offers, layout and other copyrights works contained in each ENTERTAINER product, is owned by The Entertainer FZ LLC, or used with permission. No part of any ENTERTAINER product may be reproduced in any form (including by electronic or mechanical means, photocopying, recording, or information storage and retrieval) without the written permission of the publisher. The ENTERTAINER wordmark and logo are the trademarks and/or registered trademarks of The Entertainer FZ LLC. Other trademarks, artwork, copy and/or translations of copy appearing in this publication are used with permission of their respective licensed owners.


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