ENTERTAINER Travel

The use of all ENTERTAINER Travel on the ENTERTAINER products is governed by these Hotel Rules of Use (the "Rules") and any terms of use included on the Hotel Offers. A reference to "ENTERTAINER", "we," "us," or "our" is a reference to the ENTERTAINER group of companies.

In the event of a conflict between these rules and any terms of use included on a Hotel Offer, the terms of use on the Hotel Offer shall apply.


1. ENTERTAINER Travel

ENTERTAINER Travel is the ENTERTAINER's in-app travel offering accessible to registered users of the ENTERTAINER mobile application (“App”). You can find two offer types in ENTERTAINER Travel; packaged offers (“Package Offers”) and 2-for-1 offers (“Hotel Offer”).

2-for-1 offers/Hotel Offers

2-for-1 offers/ Hotel Offers are valid for one complimentary night when one night of equal or greater value is purchased at the "Best Available Rates" (see Section 4 "HOTEL TERMS" below). Hotel Offers are based on a one time use for a minimum two nights consecutive stay and applies to the room only rate, excluding breakfast (unless otherwise specified on the Hotel Offer).

“Stay & Save” Package Offers
  • “Stay & Save” package offers (“Package Offers”) can be accessed on the App and are available for the duration stated within the individual offer.
  • Package Offers are subject to availability. To check availability, members must check with the hotel directly.
  • For Package Offers, the offer voucher should be presented and redeemed upon check-in.
  • Validity dates of the Package Offers may vary and are stated within the specific offer on the App.
  • All Package Offers are fixed-rate packages.
  • Package Offers are inclusive of taxes and exclude any service charges or tourism fees applicable pursuant to local laws.
  • Package Offers are not valid in conjunction with any other discount offers, promotions or loyalty/rewards programs.
  • Package Offers vary from hotel to hotel and are at the discretion of the merchant. To view, click on the travel tab in your App.

    • All offers provided by ENTERTAINER Travel exclude taxes and any service charges unless otherwise specified on the Hotel Offer or Package Offer.


2. Booking through Travel

All Travel offers are “Subject to Availability” (see Section 4 “HOTEL TERMS” below) of rooms allocated to the ENTERTAINER promotion at the time of booking and the following conditions:

  • The ENTERTAINER members are required to request availability of the Hotel Offer/Package Offer at the time of booking
  • Hotel Offer/Package Offer is not valid for online bookings via the hotel website or any third-party website
  • Advance reservations must be made directly with the hotel prior to arrival. The Hotel Offer/Package Offer is not valid for walk-ins without a prior reservation.
  • The Hotel Offer/Package Offer does not apply to corporate, group or conference rates or travel agency bookings and may not be combined with other discount offers or programs including rates on third party travel or daily deal websites.
  • The Hotel Offer/Package Offer may not be available on Exclusion Days. Minimum night stays and special event or seasonal restrictions may apply.
  • The Hotel Offer/Package Offer is valid for new bookings made in accordance with these rules and does not apply to any existing booking.
  • Hotel rates are quoted in local currency or as specified by the hotel.
  • The Hotel Offer/Package Offer does not include air travel, hotel transfers or other inclusions unless otherwise specified on the Hotel Offer/Package Offer.
  • All bookings are subject to the standard payment and cancellation policies of the hotel (see Section 3 "HOTEL POLICIES" below) and any terms and conditions set out at time of booking.
  • In the case of a dispute, the bill must be settled as per local law.

3. To redeem an ENTERTAINER Travel offer:

  • You can view the offers and call the property directly to make a booking. State that you will be using an offer with the ENTERTAINER, and they will assist you with the booking. Payment is made directly to the property.
  • To redeem the Hotel Offer/Package Offer, the ENTERTAINER digital voucher must be presented at the hotel reception at the time of check-in.
  • The validity of the Hotel Offer/Package Offer will be specified in the voucher
  • To redeem the Hotel Offer/Package Offer:
    1. Select your chosen offer for use on the app.
    2. Present your mobile device with the chosen offer upon hotel check-in.
    3. The hotel staff member will then enter their four-digit PIN.
    4. Once the staff member has entered their PIN, a Reference Number will appear - please allow the hotel staff to make a note of this.
    5. The offer will be removed from your final bill upon check-out.

4. HOTEL POLICIES

All bookings are subject to the applicable hotel’s standard reservations, payment and cancellation policies. Before finalising your reservation, please review the hotel’s policy on advance deposits, cancellations and late arrival guarantees. The ENTERTAINER will not accept any responsibility for each hotel’s management policies.


5. HOTEL TERMS

What is the "Best Available Rate"?

The Hotel Offers are based on a discount off the Best Available Rate at each hotel. The "Best Available Rate" is the fully flexible, "non-restricted" room only rate of the day, quoted directly by the hotel reservations to the public and is generally published on the hotel’s website. It may also be referred to as the "Best Flexible Rate" or "Rack Rate". The Best Available Rate varies from the hotel’s other promotional rates including weekend package rates, advance purchase rates, all-inclusive package rates and Summer/Ramadan rates.

What is "Subject to Availability"?

The Hotel Offers are "Subject to Availability" of rooms at the discounted rate allocated to this promotion at the time of booking at each hotel. When this allocation of rooms is filled, the Hotel Offer may then no longer be available to the ENTERTAINER members, even if the hotel still has rooms available to be sold at full rate. Please check the availability of the Hotel Offer/Package Offer with hotel reservations at the time of booking.

Exclusion Days / Seasonal Restrictions

The Hotel Offer/Package Offer may not be available during Exclusion Days. Some hotels may also have a minimum night stay requirement for all bookings, or specific black-out dates during special events or peak seasonal periods. Please check with the hotel prior to making a booking.


CUSTOMER SERVICE

E-mail: [email protected]
Middle East (Head Office): +971 4 427 9575
Asia: +65 6221 1935
Africa: + 27 21 276 1761

GENERAL

The barter, trade, sale, purchase, or transfer for compensation of any ENTERTAINER product or any of its Offers or contents by any person or entity, including but not limited to travel services, travel providers, and distributors of the product or any of its Offers, is strictly prohibited, unless expressly authorized by the ENTERTAINER. The product and its Offers and other content are intended for the non- profit use of the individual purchaser of the Offers. Additionally, the use of the product or any of its Offers for advertising purposes is strictly prohibited. Any use of the Offers in violation of these Rules will render the Offers void, and the ENTERTAINER will avail itself of any and all legal remedies available to it. Offers may not be reproduced and are void where prohibited or restricted by law. The ENTERTAINER will not be responsible for the closing down or refusal of any merchant to accept ENTERTAINER vouchers; however, we will use reasonable efforts to rectify the situation, to the extent possible The ENTERTAINER will not be responsible in the event that acts of God, fire casualties, illness, injury or other events beyond its control, prevent you from using any Offer.

INTELLECTUAL PROPERTY

Copyright in the text, images, photographs, graphics, layout and design of ENTERTAINER products are protected by local and international copyright laws. Copyright in all ENTERTAINER products and in the text, index, rules of use, offers, layout and other copyrights works contained in each ENTERTAINER product, is owned by The Entertainer FZ LLC, or used with permission. No part of any ENTERTAINER product may be reproduced in any form (including by electronic or mechanical means, photocopying, recording, or information storage and retrieval) without the written permission of the publisher. The ENTERTAINER wordmark and logo are the trademarks and/or registered trademarks of The Entertainer FZ LLC. Other trademarks, artwork, copy and/or translations of copy appearing in this publication are used with permission of their respective licensed owners.

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