Wayfaring Music (a week ago )
We wish we never would've gone. Yes, the hotel in of itself looks great and all, no complaints here. BUT there were drilling and hammering going on early in the morning and during hours on end for all of the give days we were there.
We talked to the manager, owner and a bunch people who said they'd do something about it and compensate us, but nothing. The owner said "well why wasn't I told earlier?", as if it was our fault the reception hadn't let him known.
Every time they said they'd compensate us, but every day no result until the last time when we had to leave, they said they'd contact us with a solution. It's now been a few days and still nothing. When we contact them, every person just says "I'm not responsable but I'll let the manager know"....
Just to be clear, the people working on the floor are amazing 🤩 our complaint is with the higher ups who do everything to not take responsibility. If there are renovations going on in the hotel itself, they should've let us know before going there and we would've chosen another hotel. They can't say "we didn't know" because how can you not know what's going on in your hotel, and if they did know, why weren't the guests informed beforehand? Makes no sense.
If they didn't inform their guests about this, then what more information could they withhold?