First and foremost, this is not a resort but a hotel. And from my experience, it is closer to a 4 star hotel than a 5 star.
My wife and I stayed with our 1yo toddler and my parents for 5 nights in the Alaya suite. The rooms were clean, but not spacious. For whatever reason, they have decided that the bathroom should take up half the space of the room. The bathtub in the middle of the room was also a curious bit of design, because water splashes out all across the floor of your room when you decide to have a bath. I suppose you can call the front desk and ask someone to mop it up for you, but it just seemed easier to do it myself. The balcony was spacious but lacking a view (were were facing opposite of the pool).
One thing which really irked me was the service, or rather, the lack thereof. When we first arrived at the hotel, there was no welcome, no one at the front to greet you. I have never ever been to any hotel where the guest was not greeted upon entering, either at the door, or at the front desk. In fact, I had to haul all my luggage up the steps from the entrance of the hotel to the front check-in area while holding my 1yo. Where are your staff? Each time I walk past a hotel staff, whether it was a room cleaner, front of house, bellman, pool attendant, no one proactively spoke to me or greeted me. No "good morning / hello" or "how's your stay so far?" or "anything I can help you with?" The staff is also not knowledgeable about the local area or restaurants. When I was at the front desk and asked for recommendation for local Indonesian food, the reply was "we don't really have that here". You mean to tell me that there is no Indonesian food in Bali, Indonesia. Fortunately, another staff stepped in and provided me with a recommendation. Overall, the service is really lacking, this might be due to covid, and hiring new staff, but they really need to sort this out if they are going to call themselves a 5 star hotel.
If you already have scrolled past some of the reviews, you would have noticed that there is a recurring theme on the breakfast. It is pretty bad. I mean, very bad. Our package comes with breakfast already, but I would highly recommend that you do not get the breakfast option if that's available to you. The selection is tiny, the taste mediocre at best and style of service ridiculous. It is branded as a "semi-buffet", meaning, there are some foods you can get yourself from the buffet counter, mostly carbs like rice, noodles, bread and pastries, plus an egg station. Other food you have to order off a menu. Initially, I thought the stuff you order off the menu would be like avo toast or egg bene, you know, proper brunch items since the breakfast is supposed to cost a whooping 200,000IDR. But it was just small plates of more rice and noodles and more little pastries like scones and French toast (the French toast is served cut into 1/3, wth?!). The service was super slow and sometimes items you asked for just don't arrive at all. The hotel will not take your complaints about breakfast into consideration, because they don't even own the restaurant, it's ran by a third party. What a disaster. Do not pay for this breakfast, it will rob you blind.
I wasn't really informed of much of the facilities in this hotel, so I only know there is a pool, a bar by the pool and a massage/beauty spa called DaLa Spa. The pool was a bit dirty, quite small. I had a 1hr massage included in my package, the spa was beautiful and the massage was quite good. But the price was exorbitant in comparison to the spas outside the hotel. For comparison, a Balinese Massage at DaLa spa is 450k IDR, if you walk out 5 minutes to Jaen's Spa which is IMO equally nice, it will cost you half the price at 215k IDR, which is more worth it? You do the maths.
The one positive is the location, minutes walk to most attractions in Ubud. Very central and easy access to shops and plenty of eateries (like other cafes for breakfast).
If you are put in the building toward the back of the hotel, it can be a bit of a walk (a few minutes) to get onto the street.
Overall, I think Alaya is fine. You just gotta temper your expectation, it is not a resort, and it is not 5 star. If you have the mentality that it is a 4 star hotel, you will have a fine stay. But then again, a 4 star hotel won't cost the same price as Alaya. Would I stay here again? Probably not.
TL;DR
A comfortable hotel if you temper your expectation. Convenient location. Poor service. Terrible breakfast.
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