Baskin Robbins - Qatar

Dear Baskin Robbins, I am writing to express my deep concern regarding an unfortunate incident that occurred at your Dar Al Salam mall branch on Friday, 21st July 2023, at approximately 7:20 pm. My friend and I visited your store wanting to try your new summer sea salt flavor ice cream. Upon arrival, we approached the counter where a man and a woman were present. I spoke to the man, and I was surprised that he interrupted me while I was speaking and proceeded to raise his voice at both me and my friend. His behavior was both  uncivil and unprofessional. He shouted that the ice cream flavor was "finished," all the while mumbling something under his breath. I must say that this incident caused us significant embarrassment and inconvenience, as it took place in public view. As a loyal customer, I have always appreciated the quality of your products and the ambiance of your stores. However, the treatment we experienced on this occasion was far from satisfactory. Before taking any formal action, I believe it is fair to give you the opportunity to address this matter. I would like to know how you plan to handle this situation and prevent such incidents from occurring in the future. It's imperative that your employees are trained to interact with customers politely and professionally. I sincerely hope that you will take this matter seriously and conduct a thorough investigation into the incident. It is my expectation that appropriate actions will be taken to rectify the situation and ensure that such incidents are not repeated. I trust that you value your customers and will do everything in your power to maintain a high standard of customer service. I look forward to hearing from you soon with your proposed course of action in this matter. Your timely response will be greatly appreciated.

The donuts are amazing. The ice coffee is amazing. But I'm sad to say that the staff on duty that day wasn't really that helpful. As a matter of fact he mightve been a little lazy or something. I mean who picks the fonut for someone else without asking them first. I had to actually tell him that I wanted to pick my own donut for the "iced coffee and donut" combo. But other than that the quality was as good as expected.

Hello I really like the baskinrobins and every where the customer satisfaction and the way the staff treating the customers is good but I Experienced a bad treatment when first time I entered in abuhumour the staff called “soonith” he started to shout on us.. Instead of saying in a polite way and when we ask he is still talking in a arrogant way without name tag....... And the other colleagues of him are good 👍

Staff needs to learn how to wear facemask properly

Loved ther6all varieties