Gillian Moodley (3 months ago )
Make sure the team does a quality control check after installing a new battery. We drove off and not 500m away from the branch, our car was dead, which was dangerous and could have caused an accident. The next few days, it kept dying and we had to wait for long periods until the car clock came back. When we called and visited the branch again, we were given lectures from about how there is no fault with the battery, the car wiring is messed up, we must take the car to an auto-electrician to replace xyz. It made us feel gaslit and crazy. When they were going to remove the recent battery to test a different one and prove their point that nothing was wrong with the job done, lo and behold they discovered that one of the bolts on the battery terminal was lose. It seems that while they were rushing to install the battery a few days earlier, the team missed a basic quality check. They didn't even apologise for the oversight on their part and inconvenience/stress caused over the past few days. Do better BCMG team