Chatrium Grand Bangkok

Chatrium Grand Hotel exceeded our expectations and we could find no faults throughout our 7D6N stay in their 2-bedroom executive suite . The entire hotel staff team is impressively welcoming, attentive, thoughtful and efficient, truly living up to being a 5-star establishment. The true asset of the hotel is the staff. Before our stay: We booked directly through the hotel website. Enquiries were promptly addressed via the live chat system. Being able to pay at the hotel with a cancellation option 24 hour prior to arrival is essential to those with uncertain travelling dates like us. Hotel Service: Outstanding team of staff. No matter what they were busy with, they would do their best to look up to acknowledge the guests. They approach guests to ask if they need anything without being prompted. They give you the "Hey, I know you are here and I'm here if you need me" kind of feeling and it's very assuring, especially when you are in a foreign land. All in all, the hotel is new, modern, clean and comfortable. The hotel team seem to have gone through a rigorous selection process and they are no doubt very well-trained in hospitality. Even some of the luxury hotels in Singapore pale in comparison in terms of service and attentiveness. We will definitely return on our next trip to Bangkok.

Strategically located, safe, warm welcome, personal escort to the spacious and well-designed rooms, outstanding views from each room, delicious complimentary tidbits and free flow of non-alcoholic beverages. Siam Paragon is just a stone’s throw away, and the railway is connected through a series of malls. There is much to do and plenty to see. I loved the buffet spread and the 24-hour gym access.

We had a wonderful 4 nights here. Rooms are spacious and comfortable. Bathroom was squeaky clean. The staff were very friendly and helpful. The only drawbacks were that the TV channels were very minimal. No movie channels in English. Once we're chilling at night in the room , some form of tv entertainment would be nice just to wind down. The same breakfast everyday.

Buffet restaurant disappointing. Food looks great but taste bland. Desserts taste very average. No cheese board. For 2890 Bhat per head you have to pay extra for water. Very heavy traffic to get to the hotel.

I am really disappointed, this is my fourth time stay in Chatrium, the quality of staff getting worse the staff of front desk have almost changed, the worst thing is when we just check in the staff have not ensure that the room is empty or not just come in and what to tidy up, the worst thing is my colleague was changing up. Also, when I check in to the room there is no welcoming dessert, usually they will provide chocolate, also the mini bar have not refill. I recommend that they need to train the staff about going in to customer’s room. Only one thing is good that the staff at the restaurant are really friendly, they even remember us.