I never leave reviews, but after the horrendous experience we just had, I am compelled to leave one. After seeing all the hype, was excited to try this joint. We decided to dine in, ordered the Drip Wagyu, Buffalo and Cheeseburgers for the kids. Firstly, attitude from the lady who took my order was on a different level. No smile, eye contact or even basic courtesy. I had to repeat order several times as I was already getting a bad vibe. Was told it will take 15 mins. After 40 mins, I asked how long and I was told to wait. Finally cheeseburgers arrived on their own, with no fries. Had explicitly asked no sauce on either burger, what happened, we had sauce in one. I asked why we were getting burgers without the fries, at that point one of the staff members got a bag of frozen fries out and started to cook. When our burgers finally came, the Drip Wagyu was burnt and had no tomato, despite menu description and picture having it in. When I asked about this, I was told you need to ask for it which was probably the worst response to give for something you know to be wrong. Finally, the fries arrived, by the time we had basically finished. By this point I had enough and threatened to leave an honest review, and they responded by accepting burger was burnt and made it in 10 mins. I took it home for my maid as dinner was already spoilt for us. Were they busy? No, we were only the second family of 4 that was sitting there and you could see some staff sitting and talking in the back. One more thing, the ‘graffiti’ in the front area was unacceptable. My 9 year old pointed out the words ‘kill me please’ with an image of a hangman. Shocking! Avoid this place, I’m
giving one star because I can’t give any less.