Grand Hyatt Residences Dubai

This place is the worst hotel and residence Dubai. DONT WASTE YOUR MONEY!!!!! This place is a giant scam. 1. Almost every night there are HUGE fights that wake you up because of the club in the hotel. There were numerous times where people were bloodied and even knifes were pulled. 2. When you order food you need to wait 20-30 minutes for someone to bring it up. Because they are short on staff ALWAYS. 4. THE WIFI DOES NOT WORK. The amount of people that complain to them daily, and no one does anything. The wifi goes and comes and is like a 1-star hotel and residence. 5. The food is not up to expectations at all. 6. Some staff are very rude and unprofessional. 7. The furniture in the rooms are hideous, everything is outdated and very very old. 8. The management team is a big group of uneducated, stingy, lazy people, that do absolutely NOTHING even though everyday people complain. Overall, avoid this place. 1 star. So bad!!!!!

I am really dissatisfied with the management of grand hyatt residence dubai. It was the 7th birthday of my daughter and we book a 4 bedroom hotel apartment to celebrate my daughter's birthday and we invited some friends to come over for just a dinner. A lot of our invited guest was not allowed to enter by the receptionist and the guard. We tried to talk to the manager on duty to allow our guest to let them in just to eat dinner even for 30 minutes but they are inconsiderate of our request. It's such a shame that our guest was already in the lobby but was not allowed to enter and some of them came from abu dhabi just to eat dinner with us. This is not our first hotel apartment that we book to and this is the first time that this incident happened to us. Never again I will book to this inconsiderate hotel apartment.

They are thiefs!!!! They took 1200 Derham for deposit then they denied that they took it. RACHEL was the one who took the money. She didn't give us a receipt and said why do you need a receipt, do you not trust me?!!!! After a LONG discussion and checking the cameras and not showing the videos to us, they only gave us 200 Derham back. The person who introduced himself as manager was VERYYY rude and yelled at my mom. STAY AWAYYYYYYYY. SAVE YOUR TIME AND MONEY. We stayed from 19/ March/ 2023 to 25/ March/2023 in the residential apartments. Such a shame for Hyatt.

Online booking won't help you if you are thinking of an easy check it. It took them one hour, then we were told our room is being changed and bang, half an hour more. They were preparing room for someone who had done booking one month ago and was given the check in time. Apartment was good, good hygiene and furniture. But they don't believe in changing bed sheets daily or replacing towels daily. You will have to request them for that otherwise it may take them three days. Also there wasn't any view except parking area although I was told that it will be a park view room. For an extra mattress, they are going to charge you. It seems no money is enough money. Breakfast was good. Kids area was smaller as per we expected. Pool area was good but unfortunately toddlers pool timings were till 8 pm. I mean when you come to such an expensive place and they tell you only one indoor pool is available 24/7, which was full of men, not family friendly. I think if you want to stay in some good hotel and you want to spend money, you can find better places in Dubai. I won't recommend you to waste your money here.

Excellent apartment stay hotel. Clean, best quality furniture, very comfortable. We got free upgrade from 1 to 2 bedroom apartment. Massive rooms in comparison with hotel standards. Excellent view of creek and creek park as requested. Check in and check out was seamless without any hassle whatsoever. Can definitely recommend this place.