Kashfiya Tinni (a month ago )
My experience at the Sheraton Imperial Hotel-Kuala Lumpur was far from pleasant. During our three-day stay, the first impression was set by the unwelcoming lobby and the unhelpful front desk staff. The room, although labeled as 5-star, didn't live up to the standard. The bed mattress felt cheap and uncomfortable, which is not what one would expect in a high-rated hotel.
The disappointment continued in the bathroom where the push shower was leaking, leading to a soggy and uncomfortable experience. And the commode design was weird.
We decided to order some drinks to unwind, but the staff's unprofessionalism was astounding. I was repeatedly bothered because the staff seemed clueless about their menu, item availability, and prices.
To make matters worse, the food was absolutely terrible. I was hungry, but I couldn't bring myself to eat most of it. The tom yam soup was inedible, and the chicken wings were overly salty. The chicken steak was the worst dish I've ever had in a supposed 5-star hotel. It's safe to say that I wouldn't recommend the Sheraton Imperial Hotel-Kuala Lumpur to anyone looking for a comfortable and enjoyable stay