Julien Clark (a week ago )
This hotel should have been a 5 star review, but very simple things are missed by housekeeping and maintenance. All the other reviews regarding cleanliness are accurate. At first glance, the hotels and rooms are very nice, but the cleaning of the rooms and property is very “surface level”. At check-in the hotel makes a big deal about leaving stains on the sheets in such a tone that I felt paranoid. I did not leave stains and was not charged for stains, but other guests in the reviews have and it’s obvious that the hotel has cleaned these same sheets without using bleach or an effective stain remover and then put them back on the beds. It’s impossible to get a room here without stains on the sheets. I alerted the staff and they had me change rooms three times, because I didn’t want to get charged for a previous guest’s stains. There were also big, obvious hairs on the bathroom vanity that could have easily been cleaned up by housekeeping. To sum it up it seems like all they do to clean the room is spray a very noxious ammonia-based cleaner around the room and change the beds. Every morning the entire hotel smells very strongly like cleaning chemicals, yet nothing gets properly cleaned. It’s nonsensical. If I hadn’t checked in very sleep deprived and if my stay had been longer I would have stayed somewhere else. However the staff was very friendly and accommodating. If the hotel was as nice as the staff this would have been a 5 star review.