Emmaculate Malashe (3 months ago )
It is a low cost spa true and true, the therapist gave me a really good massage but that was the only positive thing. My appointment was for 9am, I arrived at 08:45 as it is spa etiquette, they only opened at 09:10 and set up. They only attended to me at 09:00 and only finished at 11:15 withoutany discussions. I was supposed to finish at 10:30 as such I had an appointment at 11 wlsewhere, i couldn't make it. There is no watch on the treatment room so I was not aware of the time, i would have expected them to squeeze all treatments in the allocated time or atleast discuss witg me that we will finish late. I was inconvenienced on many levels and the owner refused to take responsibility or even offer me complimentary service. I will never ever go back and i will make sure none of my friends go there.