Stella L. (2 months ago )
The hygienists and dentists themselves are great - professional, friendly and patient. However, the operations and admin are messy. I have so far had 3-4 appointments with them (check-up, follow-up, hygienist etc.), and they'd call me a few days ahead to ask me to reschedule. I understand circumstances change, but this happens to almost every single one of my appointments. I specified a time for a reason and I am hardly late to the appointments. They give me the impression that they don't value their customer's time.
I always have to chase to get the invoices sent to me for insurance purposes yet I do remind them after every appointment. This is simply unprofessional and bothersome.