Mennatallah Abdelqader (a week ago )
I have visited them last year and I was very pleased with the clinic but today was an absolute disaster, the waiting room was very hot and even though they didn’t seem to be busy at all I didn’t get the same service like the last time , the Dr was very friendly with me. But the regulations of the MOPH weren’t followed, at any clinic or hospital the patient would be presented with a consent form before any procedure ,however, that wasn’t the case for me , after I was done and paid for my procedure and just before leaving, the nurse asked me to sign , I said ‘ that should have happened before not after ‘ and before finishing my sentence the receptionist ( Mariam) jumped in the conversation saying’ it can be signed before or after she is very busy and has a lot of things to do ‘ when I clearly mentioned that my conversation was not with her ( the receptionist) she said ‘ she is our colleague’ , when I turned back to ask for the name of the receptionist I found them laughing ( two receptionists and the nurse) , that tells me that the regulations are followed based on how busy the nurses are!!
As a patient I need to be informed and explained about the risks before any simple or major procedure regardless how busy the staff are , not only to be transparent but also to comply with the ministry of health regulations. Not to mention the poor customer service as well .