Naina Gidwani (4 years ago )
Dear All,
I am a regular client and I usually genuinely do like their service. I have recommended couple of my friends to visit this salon as well.
But this instance I received really horrible service. I booked for Tuesday at 7pm for Hair Roots Color and Full Body wax. I reached at 645 to start my service
The Roots Color was applied and I was told to go my waxing, the new staff lady was given for my service.
The new staff took more than 40 minutes to do my only legs and suggested to go for a wash, I genuinely did not want to dress again go out wash and then undress again. So I suggested if we can finish quickly and then wash. It took the staff another 20 minutes and 1 additional staff to finish only legs.
I called back today and the staff has ganged up on me not wanting to refund or to fix my roots color.
I was told that they will rinse my roots color with my highlights but they only washed it quickly. My hair looks like a clown and doesn't match.
The staff called me the following day when I complained on Facebook and I requested to speak to the Manager but she said that the Owner and Manager do not talk to clients.