Ahmed Al Ali (2 months ago )
Hello, I stayed at the hotel for four nights in a business trip to Riyadh. The receptionists were friendly and informative, the sheets were clean, and the dining services were perfect.
I send special thanks to the Egyptian guy at the restaurant for he kept serving me every morning with delicious and well-made beans plates (فول), I really enjoyed his service.
My only complain, which happened to be a major one, is the Spa and Fitness Center services. The one in charge there, I believe his name is Alvin, was not friendly at all, he gives the impression that he doesn't want to work or do anything except puting obstacles and limit your expectations from the Spa service. He told me he is the receptionist and the massage expert, but he didn't show me any of his expertise answering my questions, as if it was a "take it or leave it" situation, and when he found me insisting on knowing the benefits of the massage package I chose he kept repeating the package price with a tone that it is expensive and doesn't worth that much. He ended up angry at me saying that I should ask "the company" to give him "training"! What has this to do with my experience at the hotel? He didn't allow me to access the pool insisting that I should wear a sports' shoe! I didn't grasp any of his altitude and why he has done so.
I ended up conducting my meetings frustrated and not relaxed at all. This being said, I don't think this place will attract international companies anymore.