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Andaz Dubai the Palm

Andaz Dubai the Palm is a 5-star luxury hotel, offering world-class service to guests. Located on the famous Palm Jumeriah, this lavish accommodation features 2 outdoor swimming pools, a beachfront, a fitness centre and a restaurant for guests to enjoy. The hotel is also central to several of Dubai ... More

Palm Jumeirah
Dubai
+971 4 581 1234
Andaz Dubai the Palm

Redeemable at:

  • Dubai, UAE

    Dubai

Details

Recent Reviews
It’s much bigger than it looks! Lovely boutique hotel which offered us exactly what we needed. Big clean beach, infinity pool, rooftop pool and a very modern slick property. Good location, opposite the mall so there is a Waitrose & marks and Spencer’s if you needed to pick up any bits. Food is plentiful and tasty, can be a bit congested at breakfast when busy but you are spoilt for choice. We were half board and that also Included teas, coffees, water and soft drinks. You could also change to have lunch and not dinner which may suit your schedule. Special shout out to Manoj the sous chef at The Locale, his desserts are out of this world! Honestly, we are not dessert people but they were delicious, especially the mango cheesecake & the banana & caramel cake.. I’m drooling just thinking about it.. He was so lovely to us, so welcoming and warm.. His service stood out, a real credit to the hotel. We upgraded to a suite on arrival and it did not It disappoint, very big and spacious.. Was nice to have the treat of free soft drinks and snacks in the room and always plenty of water provided daily. Shout out to Munsaf & Sudeep in housekeeping who really took great care of our room, super clean and the lovely towel animals were a lovely touch! Also thankful for the help in organising our shoes and toiletries in a much better way than us! Rooftop pool is chilled and a nice break from the main pool as it’s adult only up there.. Few call outs, not complaints but certainly constructive feedback. Lack of umbrellas at the main pool, also the ones there are very torn and tattered. Shame as there are loads on the beach going unused so might be worth allocating some of those round the pool. Also we were there a week and there was no poolside service, there is a bar there but you need to go and order your drinks yourself. Also there is an underground supermarket right by the main pool so you can also visit and pick up ice creams and snacks if needed. It’s stocked up nicely for essentials and saves you from leaving the hotel if not needed. Feedback for the Spa ladies.. We were at the rooftop pool and noticed the ladies going round the pool mentioning spa specials for the day to some guests.. However they didn’t approach our cabana and didn’t let us know of these deals..So we decided not to visit the spa based on that as found it strange it was only offered to select guests. Overall, we would stay again, we’ve stayed in Dubai several times and it’s on par with the facilities, food & service you expect to receive. We just decided to try a more boutique hotel and it didn’t disappoint. Thank you Team Andaz The Palm.. We had a lovely break away.More
Rarely do I praise excellent consumer service whilst abroad. When I do enjoy such I am delighted to feel the difference. Your staff showed the rare difference during our 7 days stay. I will encourage you share our message with them to keep the great works and never to lower the high standards. More
First off, I would like to commend all the staff as they are really friendly and approachable. Thanks to Jinky from the reception for her kindness and allowing us to check-out late at 3pm. We felt that we are treated well by the staff. It reflects that the staff are well trained and very professional. The room although not the best view was impeccable and spotless. The bed was so comfy and even the sofa was my favorite place to stay while watching TV and drinking coffee. We love the room interior design, it's very sleek, modern with vibrant colors that is not overly done it's just simply perfect. I was expecting more amenities for kids but in spite of it, our kids still enjoyed the infinity pool. Breakfast and dinner are enough to make our tummies happy. The food selection are delicious and good quality. They have a green room where they grow plants for their salad so everyday they serve fresh green salad. Don't forget to order coffee as they serve freshly brewed coffee I just forgot to ask them which coffee beans are they using. Their hot and cold coffee selections are the best! Also "a must" try is Egg Benedict for breakfast is delectable. Thanks Andaz The Palm for a wonderful experience and memories! We will surely come back. More
Visiting a restaurant called ‘Locale’ all day dining option for the hotel. Firstly this must be the only five star property in dubai without valet parking, but that wasn’t the issue! Planned a lunchtime business meeting and this seemed like a good solution. We order two pints which were straight away returned due to the beer being ‘off’. That was confirmed by staff members and isn’t because we are Heineken experts. We order food, chicken and a curry. Well I obviously made the mistake of asking for mango chutney which is commonly served with a spicy curry. They didn’t seem to get that and I took several times asking and about 10 minutes for it to arrive. So my colleague leaves and due to what I think is an expensive bill I ask for a reduction based on the above. Marcus who apparently runs the show didn’t agree which is why I’m sharing this. Would I ever visit what is a beautiful property again - not a chance. Would I recommend - nope unless of course you want port service and to pay above market rate for what was provided.More
This hotel - is the best place in Dubai. The service was the perfect, especially Manoj! He is helpful, active, responsive, kindly person! We come to this place again and again! Thank you a lot, dear Andaz!More