John Flynn (3 months ago )
They must pay staff to post positives here,,, A truly shocking service and anyone wanting to know what feeing suicidal is like should try their chat facility ! Shocking indictment of this once customer friendly company that has got so big it is really just a mechanical corporate monster now Emails ignored messages ignored and my money just gone ! Wont even chase it up any further I will just put the loss of £50 down to experience, I typed the wrong email address for one of my boys and no matter how hard I tried (sometimes on chat for periods in excess of two hours) no resolution Disgusting and even Nick the CEO failed to reply to my email... In effect robbed of £50 and that after over a decade of loyal custom with all my boys getting vouchers every birthday and every Xmas Truthfully this represents what we have to look forward to in terms of our treatment by companies in the future Total efficiency in getting our cash into their till but a brick wall when you try to recover lost funds Never again
Truthfully in 2023 do we believe that me leaving one letter out of an email address means ASOS cant find my £50 which they debited from my bank account Shame on them