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Crowne Plaza Deira

If you are looking for a great hotel in the heart of Dubai, then look no further. Crowne Plaza Deira offers an ideal set of facilities for tourists and business travellers. Unwind in our cosy 32sq m rooms with spacious bathrooms, walk-in showers and large bathtubs. Choose between six different ... More

Crowne Plaza Deira

Redeemable at:

  • Dubai, UAE

Details

Recent Reviews
I am staying with IHG hotels since 2017 and this is the worst stay of my life at the Crowne Plaza Deira Dubai. We arrived at the hotel 3am in the morning. We had 6 pcs of luggage and we can’t find any bell boy. Security man was standing at the desk and he didn’t bother to even look at us while we struggling with our 6 bags. At reception no eye contact nor an even welcome smile. 3 staff was sitting and busy on one pc. I wasn’t even greeted as Dimond Elite member. I had ask if I have been upgraded. Receptionist was not sure about it. I requested the quiet room as per my profile preference. I was told that it’s very quiet room. Room was okey with basic amenities. I was wake up at 08:00 am by the noise of drilling. I called the instant service and informed them, they told me they will check and will call me back which they never did. The drilling was still going on, I went out of my room in my night dress and found 3 labour working near the swimming pool area. I requested them to stop drilling as I slept very late. Finally I went to bed put the DND and again at 12:05 noon the Housekeeping knock my door and opened the door and informed me that it’s my checkout time. I informed him that I have new booking form today. He apologies and closed the door on my face. I was called after that 3 times by reception to come down and make check-in checkout so she can close her shift. I informed her to charge my card on the system but she refused and insisted me to come down. Concierge service during the day is extremely rude, the india guy behind the desk was extremely rude. He will not even ask why we err standing the concierge desk. No eye contact or smile at all. I understand he is alone and busy but it’s not the guests fault. I requested him to book a taxi to dubai mall and I was advised to download Uber and order by myself. Room service staff was not even aware of the menu items. I called for Cheese cake and I was told initially that it’s not available in the menu. I called again and the kitchen informed me that they have the cheese cake. It’s 2nd October and still I did not received the points of my stay on 25th September. I was not even credited my welcome points of 28th and 1st October bookings. Overall it was the worst ever stay of my life. The staff are extremely rude. They don’t care about customer satisfaction. I will never stay in this hotel again.More
i Had the pleasure of staying at Crown plaza Deira in August 2022, The staff at the hotel from the front desk, to the housekeeping, to the bell boy ,were very friendly and corporative, the room was very clean and comfortable , Special thanks to Molak for the warm welcome at the reception and Oshada The staff make you feel like you are at homeMore
The club lounge is amazing, the food and snacks are excellent, Tara the lady in charge of the lounge is one of the sweetest people I've ever met, she is friendly helpful and nice. Will definitely visit again Highly recommend.More
Enjoyed my stay. Excellent staff with excellent service from housekeeping to the restaurant. I visited the Brioso Restaurant and loved staff Aye Aye. The rooms are lovely ( but not much of a view outside). I unfortunately had a problem turning on my shower but housekeeping was quite helpful. I highly recommend it.More
Hospitality was excellent. Any complaints the front seat immediately sent some one over to fix. House keeping was excellent. Breakfast had a variety and is accommodative of different people. Hotel has a conducive environment for family especially if you travel with kids.More