RULES OF USE – QUICK OVERVIEW

ENTERTAINER Offers:

  • Can be used 7 days a week, at any time during the issuing merchant’s trading hours – minimal exclusion days apply
  • Up to four (4) 2-for-1Offers can be redeemed at one time for a group of 8 people or more
  • Should be presented prior to payment or requesting the bill
  • Are not valid in conjunction with any other discount offers, promotions, special menu items or loyalty/rewards programs
  • Members can access all products and offers they have paid for.
  • These Rules of Use are drafted in the English language. If translated into any other language other than English, the English language version shall prevail to the extent of any inconsistency.

RULES OF USE – IN FULL

The use of all ENTERTAINER Offers (“Offers”) by ENTERTAINER members (“Member(s)”) are subject to these Rules of Use (“Rules”) and any terms of use included on the Offers. Users should read these Rules carefully prior to using any Offer.

  • A Member who has purchased a valid ENTERTAINER product (including an “ENTERTAINER tourist” product), (“Primary Member”), can share their ENTERTAINER product with up to four other ENTERTAINER members only by setting up an ENTERTAINER Family Account via the ENTERTAINER App (“Family Account”).
  • A Primary Member can add a maximum of 4 active Secondary Members at one time. This can be done through the ENTERTAINER App. The Primary Member can change its Secondary Members a maximum of 10 times per calendar year (2 January to 30 December of each calendar year).
  • All five Members sharing the ENTERTAINER product must set up their own username and password via the ENTERTAINER App and agree to the terms and conditions of use (including but not limited to the Privacy Policy and End User License Agreement) of the ENTERTAINER App.
  • Primary Members cannot be Secondary Members of any other Family Accounts (set up by other Primary Members).
  • If a Primary Member purchases additional ENTERTAINER Products via their account then those products will be available for use by the members of the Family Account. Only Primary Members can purchase products to be added to the Family Account. If a Secondary Member wishes to purchase a product then once they do they are deemed a Primary Member able to set up their own Family Account and they will be removed of any Family Account they are a Secondary Member of.
  • Primary Members can remove Secondary Members from their Family Account at any time via the ENTERTAINER App.
  • Secondary Members can only be a Secondary Member of one Family Account at a time.
  • Secondary Members will be removed from a Family Account:
    • when they purchase their own product, and therefore become a Primary Member;
    • when they join another Family Account as a Secondary Member;
    • when they voluntarily opt out of being a Secondary Member of a Family Account via the ENTERTAINER App;
    • when the Primary Member removes them from their Family Account at any time at their discretion.
  • Secondary Members can use the ENTERTAINER App in the same way as the Primary Member, including earning Smiles and sending Pings.
  • Smiles & Pings and Offers work on an account level and not on a user level.
  • Pings sent to the Primary Member before Family Accounts launched will not be available to Secondary Members. Only Pings sent after the Family Account had been set up will be accessible to Secondary Members.
  • Once Secondary Members leave a Family Account offers Pinged to their email address and Smiles earned will stay and be reflected on the Primary Member’s account.
  • Savings earned by Secondary Members will not show on the Primary Member’s account. However, Smiles earned will appear for everyone sharing the account.
  • Redeeming an Offer on your ENTERTAINER App is very simple:
    1. Select your chosen Offer for use on the ENTERTAINER App. If you are in a restaurant or bar, ensure your waiter is informed that you have the ENTERTAINER App before you ask for the bill.
    2. Present your mobile device with the chosen Offer to the server prior to the bill being presented.
    3. The merchant is prompted to enter their PIN (for a select number of merchants in UAE the merchant will also be prompted to fill in the total amount saved and final bill due after discount before being prompted to enter their PIN).
    4. Once the merchant has entered their PIN, the Offer will be redeemed and the item or service will be removed from your bill.
  • To redeem more Offers, simply repeat the same process.
  • Up to a maximum of 4 Offers per visit/booking/table for a group of 8 people or more can be used:
    Table 1 Number of Vouchers
  • In the case of a dispute, the bill must be settled as per local law. Relevant parties will be contacted for resolution
  • Offers redeemed are not inclusive of any applicable service charges/taxes including but not limited to VAT, GST etc (as applicable) and will be separately charged by merchants in compliance with local tax regulations/laws.
  • Offers are valid from 2nd January through to 30th December of the year indicated on the Offer, unless otherwise specified. “ENTERTAINER tourist” product Offers are valid for 30 days from date of purchase of the respective “ENTERTAINER tourist” product (see below). We reserve the right to remove and/or amend an Offer at any time and cannot be held responsible or liable in any way if an Offer is removed or amended from an ENTERTAINER product.
  • Offers are only redeemable with the issuing merchant and/or venue
  • Offers apply only to the items/services and location(s) specified on the Offer
  • Offers are exclusive and not valid in conjunction with any other discount offers, promotions, special offers or dining/loyalty/employee/rewards programmes
  • Offers are valid 7 days a week any time during the issuing merchant’s trading hours, unless specified on the Offer and minimal exclusion days apply.
  • Offers redeemed are not inclusive of any applicable service charges.
  • Offers redeemed are not inclusive of any taxes including but not limited to VAT, GST etc (as applicable) and may be separately charged by merchants in compliance with local tax regulations/laws. Please see additional conditions for Singapore here.
  • If a merchant or venue refuses to honour any Offer, please contact Customer Service.
  • Unauthorised reproduction, resale or modification of any Offer is prohibited. Offers are void if resold or bartered
  • Offers are not redeemable for cash. Unauthorised reproduction, resale or modification of any Offer is prohibited. Offers are void if resold or bartered.
  • Three offers are available per merchant and not per outlet. Thus, when you redeem an offer it will show as redeemed at all locations for that merchant. Once you have redeemed all offers for a merchant, all locations will be locked.
  • A Main Course/Main Menu Item is defined as the main element of a customer’s lunch or dinner, which can include ‘Sushi’, ‘Burger’, ‘Pizza’ and/or ‘Pasta’. The ENTERTAINER is not responsible for the specific layout/design of a merchant’s menu. If in doubt, clarify with the server before ordering. One Offer can be used to redeem one qualified item only, unless otherwise specified
  • One Offer can be used by 2 people, up to a maximum of 4 Offers per table, for a group of 8 people or more (see Table 1). This Rule applies regardless of the product the Offer is from. E.g. a group of 4 people can redeem 2 Main Course Offers at a restaurant, alternatively they can redeem 1 Cheers Offer and 1 Main Course Offer - redeeming a maximum 2 Offers in total. Shared dishes are not valid for buy one get one free E.g. 3 people sharing 2 main courses or two children sharing one main course/main menu item Number of Vouchers
  • The least expensive item (as listed on the Offer) will be deducted. The two items must be from the same category as marked on the Offer, e.g. buy one “Main Course” and get one “Main Course” free; or buy one “Sushi Set Lunch” and get one “Sushi Set Lunch” free; or buy one “House Beverage” and get one “House Beverage” free.
  • Only one bill will be presented per table, per group. No splitting of bills will be allowed.
  • Offers are valid solely for the item listed and are not valid for special events (e.g. Iftar, Suhoor, buffets, set price brunch menu, themed nights/events, special menus or in conjunction with B.Y.O), unless otherwise indicated on the Offer
  • Offers are not redeemable for breakfast, starters, side dishes, desserts, combos, kids’ menu or shared platters*, sharing dishes, mezze unless otherwise indicated on the Offer (*Shared platters include whole fish and sharing meat priced per kilogram)
  • If a children’s buffet and an adult buffet are on the same bill, the lower priced buffet will be deducted from the bill
  • Offers are not valid for delivery or take-away, unless otherwise indicated on the Offer or in the case of Dubai & Abu Dhabi Delivery Offers, ordered directly via our online Delivery
  • Discounts do not apply to service charges
  • No corkage is allowed, unless otherwise specified
  • Offers contained in Informal Dining & Take-away can be used by 1 person, unless otherwise specified

Cheers Offers

  • Cheers Offers contain reference to alcohol and are intended for the use of persons of legal age to purchase alcohol in their country of residence and in the country from which they are using the Cheers Offers and in certain countries, in addition to age requirements, that such persons are also non-Muslim
  • Cheers Offers are exclusive and not valid in conjunction with any other promotion or special menu items, including Happy Hours and Ladies’ Nights offered by the merchant
  • A maximum of 4 Offers can be redeemed per booking/table/group (see Table 1). This Rule applies regardless of the product the Offer is from. For example, a group of 4 people can redeem 2 Cheers Offers, alternatively they can redeem 1 Cheers Offer and 1 Main Course Offer - redeeming a maximum of 2 Offers in total.

Delivery Offers

  • Offers contained in “Delivery” can be used by 1 person, unless otherwise specified.
  • Delivery Offers are not available for “ENTERTAINER tourist” product Members.
  • Members can access all depleting BOGOF and non-depleting 25% off delivery offers.
  • Delivery Offers include 2-for-1 Offers, which will deplete after a Member redeems them
  • Delivery Offers include a non-depleting 25% off the total bill Offer
  • The ENTERTAINER App will calculate the best savings when providing the Member with the final bill (that is whether to apply a 2-for-1 Offer (if one is available to use) or to apply the 25% off the total bill Offer)
  • After the best discount has been applied by the ENTERTAINER, the Member has the option to override this decision, and use their preferable discount Offer available for them to use
  • Delivery charges will apply to the bill after the discount has been calculated and applied. The discount will not be applied on the delivery charge.
  • Multiple offers can be used in one order but one cannot use both the 25% off Offer and the 2-for-1 Offer together. Members can choose to redeem 2-for-1 Offers, or the 25% off Offer
  • If Members choose to redeem from the 2-for-1 Offers, they must select at least 2 valid offers from the merchant menu
  • Delivery Offers are merchant specific, not outlet specific
  • The Ping feature is not available on Delivery Offers
  • Delivery Offers are accepted at the discretion of the merchant on Public Holidays and on exclusion days – please refer to the Offer
  • Outlets have the option to appear offline if they are unable to complete orders
  • Ordering via the ENTERTAINER App is available in Dubai, Abu Dhabi & Qatar. In other regions where Delivery Offers are available, Members will have to call the merchant to place their order and follow the redemption process with the assistance of the merchant.
  • Complaints regarding food quality, delivery times, or inaccurate orders should be directed to the merchants/outlets. The ENTERTAINER takes no responsibility and is not liable in any way whatsoever in this regard.
  • The ENTERTAINER is unable to track orders with the outlet. It is the responsibility of the merchant/outlet to deliver within the promised timings. For any queries about the location of delivery drivers, Members are to contact the merchant/outlet directly.
  • The ENTERTAINER is not liable if a merchant/outlet cannot fulfil an order for whatever reason. If a Member has been charged an amount by the ENTERTAINER for an order which was not fulfilled please contact Customer Service

“25% off on the total bill” Offers

  • “25% off on the total bill” is an Offer within the food & drinks section of the ENTERTAINER App.
  • This Offer can be used by solo diners and large groups of people (8 people or more)
  • The Offer is valid on the total bill amount inclusive of starters, appetizers, deserts, shared dishes & drinks with minor exclusions (e.g. tobacco & hubbly bubbly at some outlets, unless otherwise stated on the voucher)
  • This Offer cannot be used in conjunction with any other Offer (eg 2-for-1 ENTERTAINER Offer) or any other discount or packaged offer by the outlet eg happy hour, special packages.
  • A “25% off on the total bill” Offers cannot be pinged to another Member.
  • Applicable to Singapore only: a maximum discount applies when using the “25% of total bill” Offer. The maximum discount applicable at the given outlet is stated on the voucher.
  • Applicable in Singapore only- The “25% off on the total bill” Offer can be redeemed up to a maximum of four (4) times per day for Express product (see below) which refreshes monthly.

Takeaway Offers – Available in UAE only

  • 2-for-1 Takeaway Offers can be redeemed up to a maximum of four (4) times per order made at a merchant using the method noted below.
  • Smiles can be earned on Takeaway Offers and will reflect on your balance after redemption
  • Refunds and minimum spend on takeaway orders are up to the discretion of the merchant, not the ENTERTAINER.
  • 2-for-1 Takeaway Offers can be pinged
  • Takeaway Offers are valid on orders which are to be ordered online or via phone directly with a participating merchant and arranged to be collected in person from such merchant/specific outlet. They are not valid to use on Dine in or delivery unless otherwise specified on the Offer.
  • All takeaway order amendments or cancellations are based on the terms and conditions of the merchant.

    Redeeming Your Takeaway Offers (Online and Offline) – Available in UAE only

    • Redeeming a Takeaway Offer on your ENTERTAINER App is very simple. There are two ways to access our Takeaway Offers, as well as two different ways to use them:
    • Option 1: Click the ‘Food & Drink’ tab on your App home screen, then click ‘Order Online’. The Takeaway tab will appear on the top right-hand corner. Use these Offers to order your food and pay by card via the App. Once confirmed, you will be notified of the pick-up time to collect your order from the merchant/specific outlet. Please proceed to collect your order at the specified time.
    • Option 2: On the home screen of your App, you will see a tile named ‘Takeaways’. Clicking on the tile will take you through to all merchants providing Takeaway Offers. To use these Offers, simply call the merchant to place your order and pay cash upon pick up; you may check with the merchant if you they are able to receive payment by credit card on collection of your order.

    Table Reservations (Members in Singapore, South Africa and UAE only)

    • To book a table, Members must open their ENTERTAINER App, find their chosen merchant, select ‘Book a Table’, select the date, number of guests dining and the time they would like to book the table. The reservations times available on the ENTERTAINER App are provided from the merchant, once the booking is made via the ENTERTAINER App and the booking confirmation has been received from the merchant, this is a confirmed booking.
    • If for any reason the merchant cannot fulfil the booking, they will contact the Member directly using the contact details provided by the Member when making the booking.
    • The Merchant must hold a confirmed reservation for the customer up to an extra 15 minutes of the reservation time (“Extra Time”). Should a customer with a confirmed reservation not show on or before the conclusion of the Extra Time, the merchant is permitted to make the allocated seating available to the general public.
    • Members must contact the merchant directly to make amendments or cancel their reservation via telephone only – the contact details of the merchant are set out on the merchant page on the ENTERTAINER App.
    • The ENTERTAINER is facilitating table reservations via the ENTERTAINER App, but all bookings are managed by the merchant directly. For any bookings that are not fulfilled as promised, the liability lies with the merchant. The ENTERTAINER acts as a third party reservation provider based on the information provided to the ENTERTAINER by the merchant and takes no responsibility on any errors, omissions or failings on the part of the merchant in the details provided and featured on the ENTERTAINER App and any errors, omissions or failings on the part of the merchant in fulfilling any table reservation made by a member using the ENTERTAINER App or directly with the merchant.
  • Our Attractions & Leisure section on the ENTERTAINER App has 2 types of Offers: ”Buy One Get One Free” and “Discount Offers”
  • A maximum of 4 Offers can be redeemed per booking/visit for a group of 8 people or more (see Table 1)
  • “Discount Offers” can be used against the service/item/activity mentioned on the voucher. The discount will apply only on normal rates/prices and cannot be used in conjunction with other promotions or special offers. These Offers would need to be presented before the service/item/activity is purchased.
  • Terms & Conditions may vary with a number of activities, so please refer to the individual merchant/outlet for confirmation of minimum/maximum number of people, age restrictions, safety guidelines and other conditions
  • Prior booking may be required for certain offers and/or activities
  • Offers will not be valid on any public holiday
  • Our Adrenalin product on the ENTERTAINER App consists of 25% off Offers only
  • Adrenaline Offers can be found in Attractions & Leisure category on the ENTERTAINER App
  • A maximum of 4 Adrenaline Offers can be redeemed per day, per account
  • The 25% discount is applied per experience, not on the total bill and cannot be used in conjunction with other promotions or special offers
  • Advance booking is required for all experiences and merchants available in the Adrenaline product
  • A holding pre-payment is required for certain experiences
  • Terms & conditions may vary with a number of activities, so please refer to the individual merchant/outlet for confirmation of minimum/maximum number of people, age restrictions, safety guidelines and other conditions
  • Offers are not be valid during public holidays (as announced by the particular government the merchant is located at)
  • Online offers on the ENTERTAINER App consist of one-time-use promo codes for online use only (Online Offers).
  • Online Offers can be found in all categories on the ENTERTAINER App. You can find Online Offers within a Merchant’s individual offers screen.
  • The expiry date for each Online Offer is stated on the Online Offer. Online Offers are removed from the Merchants’ offers screen after the expiry date.
  • Once the Online Offer has been redeemed and the payment has been processed, the promo code may not be reversed.
  • Should you return an item where the promo code has been applied, your Online Offer will be re-credited on your account after 30 days. If the Online Offer is not reflected on your account, please contact Customer Service
  • The Online Offer will apply only on normal rates/prices and cannot be used in conjunction with any other promotion, discount, special offer or voucher. The promo code should be copy and pasted into the payment screen before the service/item is purchased. Once the promo code has been applied, the discount will automatically apply.
  • One Online Offer can be used per order. To redeem a second Online Offer, you will need to place a separate order.
  • Online Offers can be pinged to other users with the latest version of the ENTERTAINER. Should the ping feature not appear on the Online Offer, simply update your App.
  • Smiles can be earned on Online Offers and will reflect on your balance 30 days after redemption.
  • Online Offers are merchant specific, not outlet specific.
  • Redeeming an Online Offer on your ENTERTAINER App is very simple:
    1. Select your chosen Online Offer on the ENTERTAINER App
    2. Swipe to generate your promo code
    3. Click copy to copy your one-time use promo code to your clipboard
    4. Click on the link below the promo code which will take you directly to the merchant’s website
    5. After choosing your items, head to the payment page on the merchants’ mobile application or website
    6. Scroll down to promotions and tap add promo code/gift code
    7. Enter the promo code and tap ‘add’
    8. Once the promo code has been entered, the Online Offer will be applied on your bill.
  • To review your un-used promo codes, select the Merchant page and tap on “Promo Code History”
  • Redeemed Online Offers are not inclusive of any applicable service charges/taxes including but not limited to VAT, GST etc (as applicable) and will be separately charged by Merchants in compliance with local tax regulations/laws.
  • If the promo code returns an error message, please contact Customer Service
  • Our Beauty and Fitness section has 2 types of Offers: ”Buy One Get One Free” and ”Discount Offers”
  • "Buy One Get One Free" Offers can be redeemed in two ways:
    1. One Offer can be used by 2 people within the same visit, with the second treatment or service being complimentary
    2. One Offer can be used by an individual, whereby you must pay full price for the first treatment/service and your second treatment/service will be complimentary on your next visit. The merchant provides a voucher for the second treatment/service to be used on another visit. The complimentary treatment/service must be redeemed within the Offer validity period. Please note: gift vouchers cannot be issued for your complimentary treatment/service. The complimentary treatment/service is non-transferable.
  • ”Discount Offers” can be used against the service/item mentioned on the voucher. The discount will apply only on normal rates/prices and cannot be used in conjunction with any other promotion, discount, special offer or voucher. These Offers would need to be presented before the service/item is purchased.
  • Please present the Offer, at the completion of the treatment/service, prior to requesting the bill. If the Offer is in the Health & Fitness section, please present it prior to the commencement of any class or activity
  • Prior booking is required
  • Fitness Offers are not available for “ENTERTAINER tourist” product Members.
  • Once you have downloaded the ENTERTAINER App and registered your details, you will be given access to a few offers in the ‘Fashion & Retail’ to try before purchasing the full product. There are 2 types of offers in this section: “Discount Offers” and “Spend This Get That” Offers
    1. When redeeming the “Discount Offers” from the Fashion & Retail section, you will be given the discount off on the item/service mentioned on the voucher
    2. When redeeming one of the “Spend This Get That” Offers, you will have to spend the amount mentioned on the Offer in order to receive the mentioned discount off your bill
  • Offers in the Fashion & Retail section are valid solely on the service/item mentioned on the voucher and cannot be used in conjunction with any other offers, promotions or discounts
  • A maximum of 4 vouchers can be redeemed per visit/bill as long as the requirements mentioned on the voucher are met

Once you have downloaded the ENTERTAINER App and registered your details, you will be given access to a few offers in the ‘Everyday Services’ to try before purchasing the full product.

  • There are 2 types of Offers for Everyday Services: “Discount Offers” and “Spend This Get That” Offers
    1. When redeeming the “Discount Offers” from the Everyday Services section, you will be given the discount on the item/service mentioned on the voucher
    2. When redeeming one of the “Spend This Get That” Offers, you will have to spend the amount mentioned on the Offer in order to receive the mentioned discount off your bill
  • Offers in the Everyday Services section are valid solely on the service/item mentioned on the voucher and cannot be used in conjunction with any other offers, promotions or discounts
  • A maximum of 4 vouchers can be redeemed per visit/bill as long as the requirements mentioned on the voucher are met
  • Everyday Services Offers are not available for “ENTERTAINER tourist” product Members.

Travel offers are available ONLY to Members who have purchased any ENTERTAINER product.

A. HOTELS WORLDWIDE – BUY ONE GET ONE FREE

Select the HOTELS WORLDWIDE category and choose from 2 types of hotel offers:

Buy One Night, Get One free offers at over 500 selected hotels & resorts throughout Middle East, Africa, Europe & Asia. A limited number of hotels also provide 20% off Best Available Rates for additional nights of your hotel stay.

Hotel offers are based on Best Available Rates, Subject to Availability of rooms for this promotion and reservations must be made in advance prior to arrival. These hotel offers may not be PINGED to other users. Valid for one offer per room booked till 30th December 2018.

Please refer to the specific HOTEL WORLDWIDE - RULES OF USE for How It Works and How to Book these exclusive Member hotel offers and prior to making a booking and checking in at hotel.

B. ENTERTAINER getaways - HOTEL RATES & DISCOUNTS ONLINE

ENTERTAINER getaways provides a choice of over 550,000 hotels around the globe on a new online booking platform. Search, book and pay for hotels with discount offers and rates and make bookings directly from the ENTERTAINER App or website.

Buy one get one offers do not apply to ENTERTAINER getaways rates.

Note: Not all hotels provide a discount offer. Filter your search by hotels with the highest discount in your chosen destination.

Please refer to the specific GETAWAYS RULES OF USE prior to making a booking.

Monthly Offers available are linked to the digital product a Member has purchased. E.g. Abu Dhabi 2018 App customers have access to the Abu Dhabi Monthly Offers.
  • Monthly Offers available are linked to the digital product a Member has purchased. E.g. Abu Dhabi product customers have access to the Abu Dhabi Monthly Offers.
  • Monthly Offers change on a monthly basis and are often for items and services different to the main offers. The validity is marked on the Offer however, we reserve the right to remove Monthly Offers at any time and cannot be held responsible if a Monthly Offer is discontinued prior to the end of the validity period.
  • Monthly Offers do not deplete after use and can be used multiple times during the validity period; however, the use is restricted to 4 times per account, per merchant, per day
  • Monthly Offers cannot be pinged to other users
  • Monthly Offers are subject to the standard Rules of Use
  • “Bonus Offers” are those identified as such on the ENTERTAINER App (Bonus Offers)
  • Bonus Offers cannot be used in conjunction with any other ENTERTAINER Offer or any other discount or packaged Offer by the outlet (happy hour, special packages etc).
  • All Bonus Offers are valid on the specific timings and/or in respect of qualified items as set out on the Bonus Offer.
  • Bonus Offers can only be redeemed during their validity period.
  • We reserve the right to remove Bonus Offers at any time from the ENTERTAINER App without any notice and will not be liable in any way to Members in respect of or related to such Bonus Offer when doing so.
  • Smiles is a virtual currency that works like a loyalty programme. You earn Smiles by completing different actions on the ENTERTAINER App and can spend Smiles on different items via the ENTERTAINER App such as buying more pings and buying back vouchers that have already been redeemed
  • We reserve the right to change the number of Smiles acquired or required to conduct any transaction via the ENTERTAINER App, at our sole discretion.
  • Smiles are valid up to December 30th of every year
  • However, if you purchase an ENTERTAINER App product and renew your membership before December 30th of a given year, they will be valid for 13 months from the date they were earned. Please check your Profile to see your Smiles balance
  • Smiles can be used to buy back a maximum of 1 Offer per merchant, per calendar year. Once the transaction is processed, the transaction may not be reversed.
  • Smiles can be used to purchase Pings. Once the transaction is processed, it cannot be reversed. For each ENTERTAINER purchase made, a Member can buy back as many Pings as they like throughout the product validity.
  • Smiles can be earned and used only by Members who own a full ENTERTAINER product.
  • Pings are a Members’ virtual ability to transfer Offers from one Member to another Member
  • A Member is given 10 Pings to use per account, they can purchase an extra 10 Pings using 1000 Smiles within their account via the ENTERTAINER App as many times as they wish throughout an ENTERTAINER product’s validity.
  • Members can receive unlimited number of pinged Offers throughout the year from other Members.
  • A Member can send an unlimited number of Pings during each calendar year (subject to Smiles ROU point 5)
  • Non Members can receive one ping per registered email account
  • Pings expire on December 30th each year.
  • The number of Pings a Member has cannot be transferred, given to other Members or carried over to the following year.
  • Once a Ping is made it cannot be reversed, changed or altered.
  • Pings that are not accepted by the recipient within 10 days after being sent will be pinged back to the sender.
  • Pinged Offers cannot be pinged again, once received and accepted.
  • Offers provided under the “Express” category of the ENTERTAINER App are “Express Offers”.
  • Up to four (4) Express Offers can be redeemed per merchant per month. Express Offers will reset at the beginning of each month and cannot be accrued.
  • Express Offers are available in Singapore. Maximum discount applicable for each Express Offer is as follows; Singapore Express Offers: SGD50
  • An Express Offer is valid on the total bill amount inclusive of starters, appetizers, deserts, shared dishes & drinks (alcoholic & non-alcoholic) with minor exclusions
  • Express Offers cannot be pinged to another ENTERTAINER member
  • Smiles can be earned on Express Offers
  • Offers provided under the “Gourmet” category of the ENTERTAINER App are “Gourmet Offers
  • Up to three (3) Gourmet Offers can be redeemed per merchant per year.
  • Gourmet Offers are available in Singapore. Maximum discount applicable for each Gourmet Offer is as follows; Singapore Gourmet Offers: SGD200
  • A Gourmet Offer is valid on the total bill amount inclusive of starters, appetizers, deserts, shared dishes & drinks (alcoholic & non-alcoholic) with minor exclusions
  • Three Gourmet Offers are available per merchant (not per outlet) per year.
  • Gourmet Offers cannot be pinged to another member
  • Smiles can be earned on Gourmet Offers
  • “ENTERTAINER tourist” product once purchased by a Member enables 30 days access to the following ENTERTAINER products (identified on the App as “UAE Bundle”) commencing from date of purchase
    1. Dubai Classic
    2. Dubai Gourmet
    3. Abu Dhabi Classic
    4. Abu Dhabi Gourmet
    5. Cheers Dubai (if Member is over the age of 21 years and non-Muslim – see above)
    6. Cheers Abu Dhabi (if Member is over the age of 21 years and non-Muslim – see above)
    7. Dubai Body
    8. Abu Dhabi Body
    9. Adrenaline
  • All Offers within the above mentioned products are available for use by an “ENTERTAINER tourist” product Member except for Delivery, Everyday Services and Fitness Offers
  • Multiple “ENTERTAINER tourist product” purchases can be made by a Member
  • An “ENTERTAINER tourist” product Member can ping up to 10 Offers during the 30 days validity period however the expiry date of such pinged Offers will be the same as the expiry date of the “ENTERTAINER tourist” product purchased
  • Smiles can be accumulated as set out in these Rules of Use.
  • ENTERTAINER soleil once purchased by a Member enables 12 months membership (either Single or Family membership – see below) (Membership), commencing from date of purchase, providing unlimited access, benefits and discounts to a comprehensive range of social, recreation, fitness, and beach clubs throughout the UAE during the 12 month membership period.
  • It is acknowledged and agreed that in the 6 months prior to purchasing an ENTERTAINER soleil membership, you have not held a personal membership with any of the ENTERTAINER soleil venues directly. A venue reserves the right to reject entry to a venue/facility if an ENTERTAINER soleil member has had personal membership to such venue in the 6 month period prior to commencement of the ENTERTAINER soleil Membership.
  • It is acknowledged and agreed that the list of venues/beach clubs/benefits/discounts is dynamic and may change throughout the membership period. The ENTERTAINER and its suppliers, reserve the right to add/remove or amend the list of venues as it sees fit and at its own discretion but will use its best endeavours to replace any venue removed with one with equal or better value wherever possible.
  • Each Membership is subject to these Rules of Use and any terms and conditions/policies imposed by a venue.
  • Members may at any time be required to produce their membership card and must do so at the request of any authorized person at the club or venue.
  • Membership fees are non-refundable and a Membership cannot be frozen on request for a specified period of time. If a Membership is cancelled prior to the expiry of the 12 months membership period, (whether it is due to Member’s request or as a result of the Member’s misconduct or breach of these Rules of Use or End User License Agreement) no refund will be provided of the Membership fee.
  • Membership is for personal use and is non-transferable. You cannot give access to your ENTERTAINER soleil account to a third-party for their own use for any reason.
  • Membership entitles Members access to venues on a “first come first serve” basis and access is not guaranteed. If a venue no longer has membership slots available for ENTERTAINER soleil members you may be able to pay a special day rate to gain access, dependent on that venue’s policy.
  • No reservations may be made ahead of your visit to any venue.
  • You are permitted to visit a venue only once per day but can visit multiple venues in a day, subject always to availability.
  • When purchasing a Membership you will be asked to add the details of all the users before checking out including the following: full name as appearing on Emirates ID/passport, email address that will be used or are using on the ENTERTAINER App, phone number. For children you will be asked to add their name and date of birth as it appears on their passport/Emirates ID. These details cannot be amended after purchase.

Membership Packages

  • There are two types of ENTERTAINER soleil Memberships available for purchase: “Single Membership” and “Family Membership”
    1. Single Membership:
      • allows entry for one (1) adult (21 years or older) into an ENTERTAINER soleil venue.
      • Children can be added to a Single Membership at a fixed rate dependent on the child’s age or alternatively the Member would need to pay child guest charges for the additional child/children directly to the venue (prices for children vary from venue to venue and are at the discretion of the venue)
      • Children are allowed in the facility only when Single Membership Member is present and are not permitted entry to any venue marked as “adult-only”.
      • Children under 5 years of age can access with an adult ENTERTAINER soleil Member free of charge.
    2. Family Membership:
      • Allows entry to two (2) adults (21 years or older) and up to two (2) children (aged 5-15 years) per Family Membership.
      • Children are allowed in the facility when at least one Family Membership Member is present and are not permitted entry to any venue marked as “adult-only”.
      • Additional children can be added to a Family Membership at a fixed rate dependent on the child’s age or alternatively the Member would need to pay child guest charges for the additional child/children directly to the venue (prices for children vary from venue to venue and are at the discretion of the venue).
      • Children under 5 years of age can access with an adult ENTERTAINER soleil Member free of charge.

How to use ENTERTAINER soleil

  • To access a venue:
    1. Choose the club you wish to visit on the App and check their availability via the traffic light availability indicators.
    2. Present your virtual membership card (available on your App) at the designated ENTERTAINER soleil check in area at your chosen venue.
    3. The venue will check your membership and allow you access to the club, provided there is availability.
  • To use exclusive ENTERTAINER soleil Offers:
    1. Choose the venue that you would like to visit or are currently visiting.
    2. Any offers available will be set out at the section marked “My Offers”
    3. Select the Offer that you wish to use.
    4. Present your mobile device with the chosen Offer to the server prior to the bill being presented.
    5. The server will apply the respective discount to your bill.
  • To visit more venues or use more soleil Offers, simply repeat the above process.

Offers can be used 7 days a week, excluding the following days in the following markets and any other public holidays as announced by the applicable government (subject to merchant discretion):

UAE / OMAN / QATAR / BAHRAIN / KUWAIT (not applicable to ENTERTAINER soleil Memberships)

  • 24 December
  • 25 December
  • 31 December
  • 1 January
  • Eid Al Fitr
  • Eid Al Adha
  • 14 February
  • Martyrs Day / Commemoration Day
  • National Day
  • Ashoora (Bahrain)
  • National Sports Day (Qatar)
  • Renaissance Day (Oman)
  • Please note that a limited number of outlets may be closed over the summer, Ramadan and other selected religious holidays. We cannot be held responsible if an outlet is temporarily or permanently closed during the Offer validity period.

KINGDOM OF SAUDI ARABIA

  • Eid Al Fitr
  • Eid Al Adha
  • Ramadan (Iftars)
  • National Day
  • 31 December
  • 1 January
  • Please note that a limited number of outlets may be closed over the summer, Ramadan and other selected religious holidays. We cannot be held responsible if an outlet is temporarily or permanently closed during the Offer validity period.
  • Any other public holiday as announced by the Government.

SOUTH AFRICA

  • 24 December
  • 25 December
  • 31 December
  • 1 January
  • 14 February
  • Mother’s Day
  • Father’s Day
  • Youth Day
  • Day of Goodwill
  • National Women’s Day
  • Good Friday
  • Easter Sunday
  • Family Day
  • Freedom Day
  • Human Rights Day
  • Workers Day
  • Heritage Day
  • Day of Reconciliation
  • Any other public holiday as announced by the Government

SINGAPORE

  • 31 December
  • 1 January
  • 14 February
  • Good Friday
  • Labour Day
  • Mother’s Day
  • Vesak Day
  • Father’s Day
  • Hari Raya Puasa
  • National Day
  • Hari Raya Haji
  • Deepavali
  • 25 December
  • All Eves of Public Holidays, after 5 pm (excluding eves of Valentine’s Day, Father’s Day and Mother’s Day)
  • Entire (14 day) Chinese New Year period (at merchant’s discretion)
  • F1 period (at merchant’s discretion)
  • Any other public holiday as announced by the Government

The barter, trade, sale, purchase or transfer for compensation of any ENTERTAINER product or any of its Offers or contents by any person or entity, including but not limited to travel services, travel providers, and distributors of the product or any of its Offers, is strictly prohibited, unless expressly authorised by the ENTERTAINER. The product and its Offers and other content are intended for the non- profit use of the individual purchaser of the Offers. Additionally, the use of the product or any of its Offers for advertising purposes is strictly prohibited. Any use of the Offers in violation of these Rules will render the Offers void, and the ENTERTAINER will avail itself of any and all legal remedies available to it. Offers may not be reproduced and are void where prohibited or restricted by law. The ENTERTAINER will not be responsible for the closing down or refusal of any merchant to accept ENTERTAINER vouchers; however, we will use reasonable efforts to rectify the situation, to the extent possible. The ENTERTAINER will not be responsible in the event that acts of God, fire casualties, illness, injury or other events beyond its control, prevent you from using any Offer.

Copyright in the text, images, photographs, graphics, layout and design of ENTERTAINER products are protected by local and international copyright laws. Copyright in all ENTERTAINER products and in the text, index, rules of use, offers, layout and other copyrights works contained in each ENTERTAINER product, is owned by The Entertainer FZ LLC, or used with permission. No part of any ENTERTAINER product may be reproduced in any form (including by electronic or mechanical means, photocopying, recording, or information storage and retrieval) without the written permission of the publisher. The ENTERTAINER wordmark and logo are the trademarks and/or registered trademarks of The Entertainer FZ LLC. Other trademarks, artwork, copy and/or translations of copy appearing in this publication are used with permission of their respective licensed owners.


© The Entertainer FZ LLC All rights reserved.